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RedBook Inspect Reviews 

3,532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as outstanding, easy to use, and a seamless, highly proficient process. Many highlight the friendly, knowledgeable, and helpful staff and inspectors who provide honest feedback and thoroughly answer all questions. The detailed, comprehensive, and accurate inspection reports are widely appreciated, empowering individuals to make well-informed purchasing decisions. However, some people mentioned that reports occasionally missed significant issues or provided inaccurate information about a vehicle's condition, leading to unexpected problems. A few also noted instances of unfriendly or rude staff behavior.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency and thoroughness. Many... See more

Staff

Consumers find staff to be positive, with many reviewers praising the politeness, professionalism, and... See more

Product

Clients share ambiguous opinions on product inspections, with some reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the comprehensive and detailed reports,... See more

Customer service

Customers report positive experiences with customer service, highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,532)

1,043 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistently Proficient

I have consistently used THIS service over Many Many years because they are simply proficient at what they do.
Clean premises and helpful dialogue as well as ease of booking a suitable time for inspection.

June 8, 2026
Rated 5 out of 5 stars

Outstanding, highly recommend

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately.
Found this service outstanding end to end.
- Quick and easy to book.
- Inspection scheduled immediately with seller.
- Thorough inspection and drive test carried out.
- Received a detailed phone call about the inspection, which enabled me to ask questions. Inspector was so friendly and knowledgeable and gave me plenty intentional all the silly questions.
- Received detailed report with photos.

Worth every cent.

June 5, 2026
Rated 5 out of 5 stars

Great inspection

Ive been there for an inspection earlier today, Emal had a look at the car in detail and provided a great informational scope on the car. I greatly appreciate his service. it was a fantastic and professional customer service. 5 star rating to Mr.Emal.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and inspection report

I was in a situation where I was buying a vehicle remotely, no opportunity to see it in person. Inspection was thorough, and far more in-depth that I would have looked at in person. Inspector called after the inspection was done. Very polite and professional. Report had about 100 photos along with mechanical and aesthetic evaluations.

June 4, 2026
Rated 1 out of 5 stars

I used RedBook for a vehicle inspection…

I used RedBook for a vehicle inspection and found the service lacking in key areas that matter when making a significant purchase.
While the report was delivered on time, it failed to properly interpret or highlight important findings. Paint thickness readings were included, however no explanation or context was provided around what those numbers meant or whether any were outside normal or acceptable ranges. For a paid inspection service, simply listing data without interpretation is not sufficient.
During the follow-up call, these points were also not raised by the inspector, which is concerning given they can indicate prior paintwork or underlying issues. This left me to identify and understand potential concerns on my own after the fact.
The purpose of an inspection is not just to collect data, but to clearly identify risks and provide meaningful guidance to the buyer. In this case, that did not happen.
Based on my experience, the service falls short of expectations and would benefit significantly from clearer communication, better analysis of findings, and a stronger focus on highlighting anything outside normal conditions.

June 3, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Shae,

Thanks for leaving a review of our inspection service!

Regarding paint thickness readings, all manufacturers will typically have different readings across vehicles depending on the manufacturing process so it can be difficult to interpret them.

For this reason we include all the readings, but do not offer specific comment on them.

If the inspection team does note something abnormal or requiring further investigation they will note it down under the attention required section.

Kind Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

Red Book inspection review

Organizing the inspection was easy and the inspection was carried out in a timely manner.
The report is quite extensive and well supported by photos.
I had expected a bit more depth to the inspection of the mechanical operation of the vehicle but highly valued the insights of everything external.
For instance, oil residue was noted on motor, but no information as to where the oil leak may have come from.
I finished up having to get the vehicle to my mechanic for a comprehensive report on the mechanical operation of the car.

June 2, 2026
Rated 4 out of 5 stars

It was a reasonably good experience

It was a reasonably good experience however it took a couple of days to get the report done which I was worried about losing the car. The car had a stutter as I accelerated but this was not mentioned nor from my mechanic so it may be nothing.

May 27, 2026
Rated 2 out of 5 stars

Mechanic didn't jack up the car to…

Mechanic didn't jack up the car to inspect car thoroughly.

June 1, 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Ryan,

Thanks for booking with Redbook Inspect.

As noted by our inspector on the report, the vehicle has been lowered making it too low to be raised using convential jacks. To avoid any potential damage to the vehicle we therefore did not jack the vehicle up.

We understand this may not be ideal which is why we always encourage buyers to read both our sample reports and exclusions list to ensure the inspection is right for them.

Kind Regards,

The Redbook Inspect Team.

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