RedotPay Reviews 734

I cannot access my RedotPay account because I lost the phone number linked to two‑factor authentication. I also lost access to my Gmail account for the same reason. I still have the correct email and password and I am willing to provide official documents to confirm my identity. I kindly request an alternative verification method that does not depend on the old phone number, as I urgently need to recover my Visa card.

Azfar from Customer Support was incredibly knowledgeable and professional. I had an issue with a specific transaction, and it was resolved quickly. Really appreciate the prompt and efficient help.

Pathetic experience its been 2 months my 2000usd has been stuck they haven't refunded excuses on excuses.

The would hold the money for days, saying that they will refund in 24h, but not refund was done, uid : 1734833979

UPDATE 16/02
The soap opera continues.
After requesting clarification on why they only gave me 1.33% cashback and not 3%, they responded like this:
"Dear, we apologize for any inconvenience this may have caused you. Please be aware that UP TO 3% means you may get a range from 0-3%. It is not guaranteed that you will receive a 3% cashback reward. We are looking forward to our previous offer to you as support. Thank you."
In other words, they are simply misleading.

Update 13/02
They even offered me $10 to delete my reviews... how poor they are.

"We sincerely apologize for the inconvenience caused. On behalf of our team, I extend our heartfelt apologies. As the notification and the promotion activity shows the maximized cashback is up to 3%, meaning that the percentage is not guaranteed.
However, we would like to offer both you and your friend a $10-$5 USD voucher as a gesture of our care for your individual experience. We want to ensure your journey with us starts on a high note.

Could you please confirm the following:

Are you and your friend happy to accept this compensation?
Since the issue has been resolved, would you mind removing any related posts on social media to prevent confusion for other new members?

REAL STORY
Pay attention with cashback 3%
It’s not guarantee. Absurd

Below, the mail of support
“Thank you for reaching out to RedotPay support.
​
Please note that the rewards cashback rate is up to 3%, not a guarantee 3%. We sincerely apologize for the confusion and any inconvenience this has caused.

If you have any other questions, please don't hesitate to contact us again. We hope you have a wonderful day!
Thank you for choosing RedotPay”

Non aggiungo altro

I sent 317 TON from my Telegram Wallet to a TON deposit address provided by RedotPay.
The transaction is confirmed on-chain and the funds are under RedotPay’s custody, yet they refuse to credit or return the funds, claiming a missing memo/tag.
Facts:
TON blockchain does not require memo/tag.
Telegram Wallet does not generate memo/tag for TON transfers.
RedotPay provided the deposit address without a mandatory memo requirement.
Funds are fully confirmed on-chain.
Transaction hash (TON):
a710003b72cd453d0d02bb5093575136fc13d09eac08fc9b7bcd94f9d0a1475f
This is not a blockchain issue.
This is custodial withholding of user funds.
I am requesting:
Manual credit of the deposit or
Manual refund to my TON address
If unresolved, this case will be escalated further.

UPDATE: received the funds within 24 hours after this review.

I deposited USDT using their TON address they gave in the app which is UQC1lsCvndlTED8qVoHxdC2Hu7XtPV9xVHEBsCgRiS-L7srG
The transaction can be seen easily by anyone on blockchain, just visit tonscan.com, enter the above address and you will see 67.36 usdt available in jetton wallet. I used redotpay receiving address but they never added these funds to my wallet. And these people asked me to send 10 usdt to their TRC wallet address for recovering the transaction lol. full scam. when my transaction is visible and settled on blockchain, anyone can see it. but they will not add my money. i lost 67.36 usdt. useless nuisance replies from their email support on first day and then they started ignoring my emails. there is nothing to hide lol. blockchain doesnt lie. just a scam.

Extremely disappointing service.

I used RedotPay to receive an international bank transfer via SWIFT. My client sent the payment successfully, but the funds never arrived in my RedotPay account. Instead, the money appears to be stuck with an intermediary bank.

What’s most frustrating is that it has now been over two months, and the issue is still unresolved. The amount has neither been credited to my account nor refunded to the sender. Communication from RedotPay has been very poor — there’s been little transparency, no clear updates, and no concrete resolution timeline.

For a financial service handling international transfers, this lack of accountability and support is unacceptable. I strongly urge RedotPay to improve their tracking process, partner bank coordination, and especially their customer support transparency.

Title: WARNING: 39 Days of Delay & Fake Support - They Stole My 10 USDC!
review:
Do not trust RedotPay! I have been waiting for 39 days for a refund of a failed transaction (Order: TIS20251230233200835760987). Their support (Jason and Jeremy) are professional liars.
They sent me an Excel file that proves the money was taken (-10 USDC), but they refuse to refund it even though the app showed "Failed". They are now ignoring my emails and trying to confuse me with different transactions.
My ID: 1779829815. I have all the screenshots and video proof of their manipulation. Stay away from this scam app! They steal small amounts from thousands of people thinking nobody will fight back. I will not stop until my money is returned.
Update: Now they are trying to blame me and telling me to check with the recipient, even though their app officially showed the transaction as FAILED. Absolute manipulation!

There card spending functioning is total absurd for every single transaction they charge money 2 times and then they refund one transaction. When a card transaction fails then they charge failed transaction fees 2 times of 0.5 usd in total 1 usd is gone to there pocket for no reason at all. At first they let you decide your account payment limit but then again they limit your account and fail your transaction again to get more money from fees.

Support is absolutely worthless to contact they don't know anything about the issue when we ask them. and no help is being provided not a single time.

I have lost so much money due to their failed transaction scam that I will be filing a official complain on Hong Kong legal department about this whole scam they are running

$0.50 fee for every failed transaction, forgot to disable a free trial and now im -2,74 in debt. stay away from them unless you are ready to lose 0.50 for any failed transaction.

Useless KYC verification system… absolute nonsense… and the customer service live agent is pretty poor help, no access to the data base and they can’t resolve any issue whatsoever!!!
The higher management don’t really give a shit about bringing in new business…
For me it’s dead in the water !!!
It seems like Another crypto associated scam application more or less!

I dont get why Redotpay has 3.5 because honestly this service is the best, the card works everywhere and come on deposits in crypto?? that's the best thing because many other services did that but didnt succeed but redotpay was and still working perfectly when it comes to the crypto world. I use it basically for everything without any issue. And it's improving day by day.
In my country the yearly limit to buy online is 2k$ so this service came to remove that limit for me because I can just buy crypto in p2p and deposit it here.

So far I had been using this wallet for 5 days. I purchased the visa card which cost me $100 (quite high price though) expiring on year 2029. Tried to deposit some usdt token which quite fast in withdrawal and deposit ( crypto to crypto). Also tried to insert my card in any Bank's ATM machine to tried to withdraw some money MYR (HOWEVER I THINK THE FEE QUITE HIGH AND ITS ABOUT 3.5% TO 3.8% ROUGHLY INCLUDING CURRENCY AND WITHDRAWAL FEE IN ATM). I tried to pay wave using the card to buy food and groceries too.
I have no intention to transfer any usdt into my local bank directly as I don't want any transaction record in my bank statement. Hopefully, Reddot Pay can decrease the visa card fee and lowering the withdrawal fee. Otherwise all are fine and well. Thank you.

PRINCIPLE OVER MONEY: SYSTEMATIC FRAUD & EXTORTION EXPOSED.
RedotPay is engaging in blatant extortion. They have restricted my funds and are demanding a "fee" (bribe) just to release what is rightfully mine. I do not care about the amount; I care about the criminal principle. I have already filed a formal case with the SFC Hong Kong, and I possess 70 documented images of their illegal demands and chat history. This is a regulated matter now. If they do this to one customer, they will do it to all. Avoid this platform if you value your security and ethics. The world must know about their "pay-to-withdraw" extortion tactics. SCAM ALERT: RedotPay is lying in their reply above. I have an official email from their support staff 'Stan' (Sent Jan 27 at the exact same time as your public reply,) explicitly stating: 'This is a serious oversight in our service' and apologizing for the failure. Now, they are publicly claiming the address doesn't belong to them! This is a documented case of deception and dual-faced communication. I have submitted both the email admission and this lying response to the SFC Hong Kong (Case Filed). Do not trust their public replies; they admit guilt in private and lie in public."
UPDATE (Response to their latest delay tactic): RedotPay is now trying to 'reset' an investigation that started on Jan 11! They are asking for screenshots I've sent dozens of times. After 15 days, their staff admitted it was a 'Serious Oversight' and they previously offered a $10 to fix problem. Why offer money if the address isn't yours? This is a documented attempt to exhaust me , My health and time are not a game. I refuse to repeat a process that ended with your admission of guilt.

They're cheating and I lost my $10

i've swap 200 USDT to solana and send them to redotpay they blocked my transaction it's been 7 days non sense reply they keep asking for things that i've already provided those are scammers they just want you to give up and give them the money i've used swap service and when they ask me for my address i give USDT wallet they complain and say they recieve Solana and it's not the address do you want me to own the service swap address ?
i don't care about your reply it's the same automatic reply for everyone comment i've already provided everything on our chat all what you ask and you didn't help :) if anyone reading this please be carefull don't use this online app they really do me bad

I am writing to express my strong dissatisfaction regarding a refund that has been unjustifiably delayed for more than two months.

I initially sent €964.61 to my Paysera account. After that, I sent the money back. However, I have never received the funds back.

More precisely, I sent €810.90 back to my RedotPay account as a refund.
I did not change any details: I used the exact same name and the exact same IBAN that were originally used to send the €964.61 to my Paysera account.

Despite this, more than two months have passed, and I still have not received the €810.90.

During this entire period, customer support failed to provide any concrete solution. After two months of inactivity, I was instructed to contact the other bank and request a transaction recall. I complied, and this recall cost me €22 out of my own pocket.

Now, more than two weeks after the recall was initiated, RedotPay still has not accepted the refund request, even though this is exactly what I was asked to do from the beginning.

This situation is completely unacceptable and highly unprofessional.
I have been deprived of €810.90 for over two months, and I also incurred additional costs (€22) due to your inability to resolve this issue in a timely manner.

Some new crypto scam, they reject transactions, they want 100 usd for a card:) Jookers, avoid

Quite helpful for me.. I can directly spend my crypto without changing into Fiat.... Hassle free spending.