I dont get why Redotpay has 3.5 because honestly this service is the best, the card works everywhere and come on deposits in crypto?? that's the best thing because many other services did that but di... See more
Company replied
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See what reviewers are saying
When ordering a plastic card that costs $100... they do not refund the customs fees. Suddenly closing bank accounts is a bad thing... especially with the hidden fees when transferring funds. Usdt And... See more
Company replied
So far I had been using this wallet for 5 days. I purchased the visa card which cost me $100 (quite high price though) expiring on year 2029. Tried to deposit some usdt token which quite fast in with... See more
Company replied
I’ve signed up with REDOTPAY middle of September. Started with their virtual card. Works seamlessly for any value. Even purchased a S25 ultra at one go using the virtual card. I also decided to have... See more
Company replied
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3.2
Average
734 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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UPDATE: Security flaw fixed only after legal threats - NO accountability
13.01.26
After days of back-and-forth and threats to report them to European Data Protection authorities (GDPR), RedotPay finally manually deleted the chat logs containing my sensitive banking and personal data.
However, read this warning before using RedotPay:
The Flaw Exists: Their support initially admitted their system "cannot delete" files sent in dispute chats. This violates basic data privacy laws. Your data is permanent unless you fight them.
Zero Accountability: Despite admitting their system exposed my home address,personal phnoe number and bank details to a stranger, they refused to offer even a $50 credit or fee waiver as a goodwill gesture. They told me this exposure is "standard procedure."
Verdict: The app works, but if you have a security issue, you are on your own. They will not compensate you for their mistakes unless forced. Use at your own risk.
January 5, 2026
Unprompted review
Reply from RedotPay
Dear Bahri Khalil,
Thank you for your review! We appreciate your feedback and want to assure you that our team is currently investigating your comments regarding the personal data erasure issue. We will update you shortly with our findings.
Your insights are invaluable as we strive to improve our services. If you have any further questions or concerns, please feel free to reach out.
Thank you for your understanding!
Best regards,
Card get compromised
Card get compromised, they generated fees for any transactions done by scammers in SGD and GEL, currency that i never use, and now to close card they want 2$ in top of the negative balance that they create with the fees of declined transaction, stay away from redotpay! (0 support only ai chat who is totally useless in my case)
January 8, 2026
Unprompted review
Reply from RedotPay
Dear Dantoncu,
Thank you for reaching out to us. We sincerely apologize for the issues you've experienced with your compromised card and the resulting fees. We understand how frustrating unauthorized transactions can be.
We take your feedback seriously and are here to help. To assist you better, could you please provide us with more details, such as your account information and transaction history? This will enable us to investigate the matter thoroughly and offer the support you need.
For a more efficient resolution, we have opened a dedicated feedback channel for your case. You can reach us directly at customercare@redotpay.com.
Thank you for your patience, and we look forward to resolving this for you.
Warm regards,
RedotPay Team
DO NOT DEPOSIT YOUR MONEY HERE.
DO NOT DEPOSIT YOUR MONEY HERE.
I am a verified user with valid government documents. I simply lost access to my email, but I still have my ID and I am ready for a live Video Call verification.
Instead of helping me, their support team keeps sending robotic, copy-paste replies refusing to verify my identity manually. They are locking me out of my own account for no valid reason.
A legitimate financial service would verify the owner via ID in minutes. RedotPay refuses to do so. Their support is incompetent and dangerous. I am taking my business elsewhere. STAY AWAY.
July 15, 2025
Unprompted review
Reply from RedotPay
Dear I can,
Hello! We sincerely apologize for the unpleasant experience you have had, and I would like to extend our heartfelt apologies on behalf of the customer service team. We have noted the issues you raised regarding verification, and your feedback is essential for us to improve our services. We genuinely hope to resolve the problem you are facing.
To facilitate a systematic and swift resolution, we have opened a dedicated feedback channel for you. You can directly send an email to customercare@redotpay.com. To expedite the process, we recommend that you include the following in your email: your UID, a description of the issue, related order or transaction number, or any screenshots that may help us locate the problem.
Thank you for your cooperation and support, and we appreciate your trust and understanding!
Customer service is bad
Customer service is bad. You do not get the answers you would like. Everything they are charging you for. The fees are alittle bit too much. I decided to try binance whereas i can easily transfer my crypto easily. I find with binance that the deposits and withdrawals works fast. I will be uninstalling redotpay.
December 25, 2025
Unprompted review
Reply from RedotPay
"Dear Hair She Goes Braiding Parlor,
Hello! We sincerely apologize for the unpleasant experience you have had, and I would like to extend our heartfelt apologies on behalf of the customer service team. We have noted the issues you have raised, and your feedback is essential for us to improve our services. We genuinely hope to resolve the problem you are facing.
To facilitate a systematic and swift resolution, we have opened a dedicated feedback channel for you. You can directly send an email to customercare@redotpay.com. To expedite the process, we recommend that you include the following in your email: your UID, a description of the issue, related order or transaction number, or any screenshots that may help us locate the problem.
Thank you for your cooperation and support, and we appreciate your trust and understanding!"
Bad experience
Bad experience: they rejected a transaction just because it had my Name but missed the second name. It's a Joke. Of course they charge me the fees, and now they take 14 days to process the refund. AVOID DOING TRANSFERS. Customer service is the worst.
December 23, 2025
Unprompted review
Reply from RedotPay
Dear Gonzalo Nicolas Oliva,
Hello! We sincerely apologize for the unpleasant experience you have had, and I would like to extend our heartfelt apologies on behalf of the customer service team. We have noted your feedback regarding the refund issue, and your input is crucial for us to improve our services. We genuinely hope to resolve the problem you are facing.
To facilitate a systematic and swift resolution, we have opened a dedicated feedback channel for you. You can directly send an email to customercare@redotpay.com. To expedite the process, we recommend that you include the following in your email: your UID, a description of the issue, related order or transaction number, or any screenshots that may help us locate the problem.
Thank you for your cooperation and support, and we appreciate your trust and understanding!
Very disappointing experience.
Very disappointing experience.
I deleted my verified account long ago due to personal reasons. Now RedotPay permanently blocks me from creating a new account using my own ID, with no solution or support. No second chance, no data removal option. Extremely user-unfriendly and unfair policy.
December 22, 2025
Unprompted review
Reply from RedotPay
Dear Md Ishtiaq,
Hello! We sincerely apologize for the unpleasant experience you have had. Due to platform rules and regulatory requirements, a user can only have one account on the platform (including deleted accounts) as stated here: https://helpcenter.redotpay.com/en/articles/10522092-how-do-i-delete-my-account. Therefore, we are unable to support your request to register a new account using a verified account.
If you need any further assistance or support, please send your UID and details of the issue to customercare@redotpay.com.
Thank you for your understanding and support!
I face this issue many time when my…
I face this issue many time when my card havent enough fund they decline card 2 time so they can charge me 2 time as a declined fee where i tried it 1 time and i contact with all merchent they told me we try 1 time not 2 time at a time when a card get declined. so they are doing scam by Show card declined 2 time so can charge dubble
December 21, 2025
Unprompted review
Reply from RedotPay
Hello Md Azimul Islam Sheblu,
We sincerely apologize for the inconvenience caused. Regarding the fee issue, you can refer to the following article: https://helpcenter.redotpay.com/en/articless/10339303. Please note that we only attempt to charge your account when the merchant initiates a payment request. You mentioned that your transactions failed twice; this was due to the merchant initiating two payment requests.
If you need any further assistance or support, please send your UID and details of the issue to customercare@redotpay.com.
It works
It works! Thank you for your service and successful development!
We are looking forward to the addition of cashback!
December 18, 2025
Unprompted review
Reply from RedotPay
Dear Danil,
Hello! We have noted your feedback regarding the withdrawal feature. Your input is essential for us to improve our services.
We sincerely hope to understand what you specifically mean by the cashback feature. We have opened a dedicated feedback channel for you; you can directly send an email to customercare@redotpay.com.
Once we receive your email, we will relay it to the relevant department for further action.
Thank you for your cooperation and support, and we appreciate your trust and understanding!
"NOT AT ALL RELIABLE"
"NOT AT ALL RELIABLE"
Internal departments like risk, security and customer service are totally useless. I've provided them every document they require and they've successful verified it and approved it, after all this when I tried to add funds into my account initially 2,3 transactions were totally smooth, after that every transaction I was processing was getting rejected by risk & security dept and customer support was unable to help at all and was not even telling the reason of rejection.
I went to support and they've generated this ticket, saying that our seniors will resolve this matter. Lol very sad.
Ticket ID #61027976
Till now there's no response!
December 18, 2025
Unprompted review
Reply from RedotPay
Hi Noor!
We’re sorry to hear that you’re not fully satisfied with our app, but we truly appreciate your feedback as it helps us improve.
If you’ve experienced any issues or have suggestions, please reach out to our online support team.
We’ll do our best to assist you promptly and make your experience better.
Wishing you a Merry Christmas and all the best for the holiday season!
AVOID: Holding £40,000+ hostage for over 24 days
Do not trust RedotPay with large sums. They are currently holding over £40,000 of my money. They refused the initial transfer, failed to process a refund for over three weeks, and are now making impossible demands for a "new" bank account from the sender to return the funds. Communication is poor and they provide no real solutions. This is an unsafe experience and I am still waiting for my money to be released.
November 5, 2025
Unprompted review
Reply from RedotPay
Dear atayewmeretgeldi,
Hello, we sincerely apologize for the negative experience you have had. We have noted your feedback regarding the refund of fiat deposit. Your opinions are crucial for us to optimize our services, and we genuinely hope to resolve the issue you are encountering.
To handle this systematically and quickly, we have opened a dedicated feedback channel for you. You can directly send an email to: customercare@redotpay.com. To expedite the process, we recommend that you include the following in your email: your UID, a description of the issue along with the relevant order/transaction number, or any screenshots that might help us locate the problem.
Thank you for your cooperation and support. Once again, we appreciate your trust and understanding!
I've only been using Redotpay for about…
I've only been using Redotpay for about 3 days and the benefits are already really noticeable, transactions are easy and simple.
December 16, 2025
Unprompted review
Reply from RedotPay
Hi Resa Nugrahat,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
Unjustified fees and fake card replacement
I had a very bad experience with RedotPay.
I was charged multiple fees for failed transactions, even though no service was provided.
Each declined transaction resulted in a fee deduction, which is unacceptable.
I also paid $5 for a “new card”, but only the CVV and expiration date were changed.
The card number (last 4 digits) remained the same, meaning this was not a real card replacement.
As a result, the same issues continued.
My total loss is around $15 with zero successful transactions.
These charges were internal fees deducted by RedotPay, not by any merchant.
This service is misleading and unfair to users.
I do not recommend RedotPay.
December 15, 2025
Unprompted review
Reply from RedotPay
"Dear mostapha zerigi,
Hello, we sincerely apologize for the negative experience you have had. We have noted your feedback regarding the transaction failure and the deduction of fees. Your opinions are crucial for us to optimize our services, and we genuinely hope to resolve the issue you are encountering.
To handle this systematically and quickly, we have opened a dedicated feedback channel for you. You can directly send an email to: customercare@redotpay.com. To expedite the process, we recommend that you include the following in your email: your UID, a description of the issue along with the relevant order/transaction number, or any screenshots that might help us locate the problem.
Thank you for your cooperation and support. Once again, we appreciate your trust and understanding!"
Great app and excellent customer…Excellent and wonderful experience, and outstanding customer service.
Great app and excellent customer service, based on personal experience.
December 16, 2024
Unprompted review
Reply from RedotPay
Hi محمد فتحي,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
Excessive Delays and Lack of…
Excessive Delays and Lack of Transparency on Compliance-Related Refund
I am writing to express significant frustration regarding a failed cryptocurrency deposit that was rejected by RedotPay due to a compliance issue
While I understand the need for strict compliance and KYC/KYT procedures, the process has been excessively slow and lacking in clear updates.
Case Details:
Ticket ID: #58583798
Order ID: CZ20251212095439472181342
My Experience:
Full Cooperation: I immediately complied with the request for video evidence, submitting over five (5+) videos to confirm the transaction source and the required refund address.
Confusing Timelines: Despite submitting the video, the initial 24-hour review period has passed without confirmation. The quoted 10-20 day refund processing time, following weeks of prior delay, feels unreasonable given the compliance evidence provided.
Core Requirement Missing: The most critical issue is the lack of the Refund Transaction ID (TXID). Without this blockchain proof, I cannot track the refund to ensure it is correctly processed by the sending platform (Stake) and credited back to my account.
My funds are currently stuck in limbo. I urge the RedotPay team to prioritize Ticket #58583798, complete the final compliance check, and immediately issue the Refund TXID improving communication and providing this essential piece of evidence would drastically improve the user experience during mandatory compliance holds.
i already emailed and talk to chat dont ask me to do it again instead solve the issue once its done i will update reviews
December 11, 2025
Unprompted review
Reply from RedotPay
Dear Rahul Kumar,
We have communicated with you and reached an agreement regarding the issue you previously raised. Thank you for your continued support. We will continue to optimize our products and services to improve the user experience across the entire platform.
We highly value your feedback, and each instance is an important guide for our progress. We look forward to continuing to hear from you.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
i contacted a support agent called…
i contacted a support agent called Athirah
she's too much helpful and nice
December 12, 2025
Unprompted review
Reply from RedotPay
Hi Student,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
I'm from Algeria and only need USA Bank…
I'm from Algeria and only need USA Bank account to be available for my country, RedotPay in Excellent online bank account
December 11, 2025
Unprompted review
Reply from RedotPay
Hi Soheyb TOUHAMI,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
3+ Days, Still P2P Appeal Not Solved!
The customer service is nothing but trash. They don't reply you. When they reply, they replying as a BOT. I have a p2p appeal 3+ days. No progress at all. The ticket number is #56994460
Everytime i contact them, they say wait - wait & wait. It's pure SCAM. I'm going back to bitget or bybit
December 7, 2025
Unprompted review
Reply from RedotPay
Hi there!
We’re sorry to hear that you’re experiencing issues with P2P appeal.
Our team is here to help and will do our best to resolve it as quickly as possible.
Please reach out to our customer service team in the app for direct assistance. We’ll be happy to help ensure everything runs smoothly for you.
It's perfect and wonderful
It's perfect and wonderful, I've tried dozens of different ones but REDOTPAY, which I came across completely by chance, is an app I can really recommend to everyone, thanks alot
December 9, 2025
Unprompted review
Reply from RedotPay
Hi Ahmet Altinkilic,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
They are thieves
They are thieves. I received about $40 in USDT from an app and converted it from USDT to Euros, knowing that my Euro account was in the same app. They deducted $5 for the transaction and then canceled it, claiming it was from a third party. After that, they charged a €1 fee for refunding the money, and the transaction was completed, but the money hasn't been refunded. For a whole month, I've been talking to customer service, and they keep lying to me, saying they're working on solving the problem. One of the reasons for the cancellation is that they don't accept receiving money from third-party apps, yet they still accepted the money. Why did you accept the money in the first place and not reject the transaction? What nonsense is this?
October 22, 2025
Unprompted review
Reply from RedotPay
Dear Lina Hammoud,
we are sorry for the inconvenience caused. Your feedback is crucial for us to improve our services, and we sincerely hope to resolve this problem you encountered.
Our specialist has already contacted you to follow up on the matter. Please rest assured that we will provide you with feedback on the resolution as soon as possible.
Love it the best out
December 7, 2025
Unprompted review
Reply from RedotPay
Hi Ancin Brewster,
thanks so much for the positive rating! We’re thrilled to have you as part of our community and happy to hear you’re enjoying the experience.
If you require any further assistance or support, you can send an email to customercare@redotpay.com, and we will assist you as soon as possible.
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