So, i have left one review already, but guys do not stop playing with AI and blocked my account on Vinted stating i am selling fake products (ordered on official site). So i do not stop leaving them r... See more
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Wrongly flagged a product I am selling on Ebay as counterfit, which is completely incorrect, very annoying as Red Points is not affiliated with either Ebay or the product
Wrongly reported listing on Vinted. Who are the clowns running this circus? Absolute joke of a company, avoid like the plague Update to say I proved the authenticity of my item and after consulta... See more
RedPoints uses automated bots to scan for copyright infringement. But the truth is, their system is lazy and poorly built. It often sends DMCA takedown notices for URLs that have nothing to do w... See more
Company details
Written by the company
Red Points is a fully managed, AI-led brand protection platform that helps companies detect and remove counterfeits, impersonation, piracy, and other online infringements. The platform protects brands across digital channels, including marketplaces, websites, social media, paid ads, mobile apps, and domains, and supports complex enforcement needs such as domestic China protection and large-scale revenue recovery programs. Combining automated detection, expert oversight, and proven enforcement workflows, Red Points identifies and removes infringing content at scale. Its AI models process more than 2.7 billion data points each month, enabling image recognition, keyword detection, seller network analysis, and infringement prioritization. Born in Barcelona and based in New York, Red Points helps enterprise brands scale digital protection through technology, mature operations, and specialized expertise.
Contact info
12 E 49th St, 10th Floor, 10017, New York, United States
- marketing@redpoints.com
- redpoints.com
1.4
Bad
58 reviews
Hasn’t replied to negative reviews
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Redpoints - We were initially frustrated that the software took genuine products down but this was resolved eventually - nearly 3 months
Redpoints - Took our products down in May 23, they were genuine items and this lead to some frustration. We complained to the company who did reverse their decision - although it took till July 23, we only wish that the software lead identification lead to a considered view rather than mass takedown
May 23, 2023
Unprompted review
Reply from Red Points
Hi James,
Thank you for sharing your concerns with us, we hope it isn´t too late to help resolve this issue.
At Red Points, we do not participate in the review of what may or may not be an infringement of our client's IP, which means that we only submit takedown requests when our client instructs us to do so.
If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.
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False Claims!
Agree with others.. Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors. In my case, they decided to get me for using the WORD 'bullet journal' which is a general term used by various companies for the type of product. Images and such used were my own. Terrible company!
May 19, 2023
Unprompted review
Reply from Red Points
Hi Ashley,
Thank you for sharing your concerns with us, we hope it isn´t too late to help resolve this issue.
At Red Points we follow our client's instructions when it comes to enacting takedown requests, but we do not participate in the review of what may or may not be an infringement of our clients' IP.
If you believe that a takedown request was made in error, if you haven't already, please submit a counternotification to the marketplace's contact email. You can also use our request form at https://redpoints.secure.force.com/contactform to report any listings you believe were wrongly taken down.
They are hurting their customers'…
They are hurting their customers' business by taking down official websites and social media channels of their authorized resellers. Probably using just dumb robots to send their denunciations. Not responding to appeals.
May 12, 2023
Unprompted review
Reply from Red Points
Hi Vladamír,
We are taking your negative experience seriously and hope that its not too late for us to resolve the incident. We want to clarify that all takedown requests are made on behalf of our clients, based on their instruction. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.
If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
Reply from Red Points
Hi Bea, we understand your frustration and are taking your negative experience very seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.
If you believe this was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form: https://redpoints.secure.force.com/contactform, when you can flag any listing you believe was wrongly taken down. Hope this helps!
Redpoint...A company that needs suing damages
Redpoint reports registered sellers to market places for copyright, even though the resellers purchase the branded goods from the official distributors.
I'm now in the process of warning all UK distributors for the brands in question about these tactics as they could be left with tens of thousands of pounds worth of stock on their shelves.
September 28, 2022
Unprompted review
Reply from Red Points
Hi Andrew, we understand your concern and take your negative experience seriously. We want to clarify that all takedown requests are made on behalf of our clients, based on their prior instructions. We at Red Points do not participate in assessing what is an infringement of our client's IP rights.
If you believe there was an error, please, send a counternotification to the contact email provided by the marketplace and we will escalate it immediately to our clients in order for them to review the complaint further. You can also submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
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Unprofessional at best
Manufacturers that want to keep their products off online marketplaces as much as possible hire this company to target small businesses which have legally purchased their inventory at wholesale. They make false counterfeit accusations through programs like VERO. The only recourse after politely asking them to be ethical human beings is to file a lawsuit in a state that may very well be halfway across the country. They know that most small businesses do not have the funds or legal team that would enable them to do so. What their clients don't seem to realize is that by doing this instead of intercepting their products they do not want sold on certain outlets before going to wholesalers is that companies will stop purchasing. Then the national retailers they want so desperately to stock their products will stop buying knowing that they can't unload the junk when it doesn't fly off the shelves. Ultimately they hurt themselves; the problem is the legitimate sellers they harm in the process.
September 13, 2022
Unprompted review
The tech must be pretty rubbish
I had not heard of Red Points till yesterday when we were targeted by them. As the publisher of an international magazine with five editions, it was a surprise to receive notice that a copyright infringement accusation was levelled against us by a larger competitor—via its contractor, Red Points.
The accusation was utterly baseless, and we can prove it. We can prove the sources of our story. Can they prove their position? I doubt it.
And here’s the thing: Red Points’ client publishes in Spanish. We’re in English. I can’t find anything on the client site even remotely resembling our article.
The technology must be pretty poor if we were flagged. I certainly wouldn’t be encouraged to use it. Judging by the other reviews here, it seems it’s not the most ethical firm. It doesn’t appear supportive of a free press—unless the media organization is paying them.
August 18, 2022
Unprompted review
Reply from Red Points
Hi Jack, we're sorry to hear that you had a negative experience with our takedown process. At Red Points, we take all claims of IP infringement seriously and follow our client's instructions when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email.
Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
Attention businesses that use Red…
Attention businesses that use Red Points to "protect your intellectual rights on 3rd party platforms", keep in mind, they use a very wide and destructive net. If instead of asking your long term legitimate wholesale buyers to pull your items from 3rd party sellers, you send this bulldog in to do it, you'll lose said customers permanently. One vendor asked nicely, the other used Red Points. All listings were pulled, but I only buy from one vendor now. Can you guess which one? P.s... I know your items aren't selling at retail because my listings didn't sell, either. Go back to the drawing board. Wrong strategy.
September 1, 2021
Unprompted review
Reply from Red Points
Hi, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the takedown request. At Red Points, we take all claims of IP infringement seriously and act upon them based on our client's instructions.
If you feel that a takedown request was made in error, please feel free to submit a counter-notification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
Absolutely horrible
Absolutely horrible. Bullies , scammers. Avoid at all cost. Mass report without any proof.
July 27, 2021
Unprompted review
Reply from Red Points
Hi A Ovidi, we are very sorry to hear your negative experience interacting with Red Points.
Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their specific prior instructions. We do not participate in the assessment of what is considered an infringement of our clients' intellectual property rights.
If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
Hope this helps.
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Can´t reach anyone from RedPoints
I spent hours, to reach out to RedPoints to talk to a representative - no answer. Fine, my lawyer will take of that.🤬
Also got suspended from eBay for no reasons!
July 21, 2021
Unprompted review
Reply from Red Points
Hi Tim, thank you for sharing your concerns with us. We apologize for any inconvenience caused by the wait time to speak to a representative.
Regarding your takedown request, it's important to note that Red Points acts on behalf of our clients and we make takedown requests based on their prior instructions. If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
Redpoints got it wrong and cost me thousands!
I had my ebay business suspended because Redpoints incorrectly reported items to Vero. Redpoints did apologise and the listing were reinstated, but the suspension cost me thousands of pounds in revenue. It's great that your protect the big brands, but when you get it wrong you must compensate small businesses.
July 14, 2021
Unprompted review
Reply from Red Points
Hi Steve, we are very sorry to hear your negative experience interacting with Red Points. We hope you understand that all takedown requests are made at the behest of our clients and that Red Points does not participate in assessing what is an infringement of our client's IP rights.
If you haven't already, you can submit a formal request using the following form https://redpoints.secure.force.com/contactform, to flag a listing you believe was wrongly taken down. Hope this helps.
scammers acting in damaging other…
scammers acting in damaging other brands for no reason
May 3, 2021
Unprompted review
Reply from Red Points
Hi Sarunas, we appreciate your feedback and are sorry for the frustration your past interaction with Red Points may have caused.
It's important to note that Red Points acts on behalf of our clients when making takedown requests on any online marketplace or e-commerce platform. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email and we can escalate it immediately to our clients in order for them to review the complaint further..
Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
Awful company to deal with go…
Awful company to deal with go elsewhere!
Redpoints had one of our eBay listings removed which resulted in a 7 day restriction on our account, this is currently costing us £1000 a day.
The company that redpoint where working for even told them to drop the claim against us at it was incorrect, they where instructed to send a simple email to eBay to confirm the withdrawal of the complaint, we are now 24 hours since they where instructed to do this and still nothing, another £1000 lost due to their slow and unresponsive actions.
We will be putting in a claim against RedPoints to claim back what we have lost due to their wrong doing.
Try to phone them all you get told is "that department does not take phone calls"
If you are a company looking for someone to look after your trademark's id look elsewhere
September 9, 2020
Unprompted review
Reply from Red Points
Hi Mark, we appreciate your feedback and take it seriously. It's important to note that Red Points acts on behalf of our clients when making takedown requests. If you feel that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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Poor customer service
Poor customer service, Poor company to deal with, dont know what they doing it seems
very unhelpful and time consuming to deal with would avoid this company
December 2, 2019
Unprompted review
Reply from Red Points
Hi Daniel, thank you for sharing your concerns. We apologize for any inconvenience you experience while attempting to contact customer service.
If your issue was regarding a takedown request sent by Red Points, it's important to note that Red Points only acts on behalf of its clients' prior instructions when it comes to enforcing IP rights online.
If you believe that a takedown request was made in error, please submit a counternotification to the marketplace's contact email. Additionally, you can use our request form at https://redpoints.secure.force.com/contactform to report any listing you believe was wrongly taken down.
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