I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an o... See more
Company replied
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Review summary
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We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our... See more
Company replied
I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of m... See more
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For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encou... See more
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Company details
- #20 of 26 best companies in Travel Insurance Company
Written by the company
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Red Sky Travel Insurance
Written by the company
- Trusted and Tested
- Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, MD, United States
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4.2
Great
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very friendly and courteous…
Very friendly and courteous representatives. Made several phone calls and satisfied with results.My calls were in the first and second weeks of July. Good results via emails on August 18(x2), Aug. 20 and Aug. 29(2-3x). The responses were done in a reasonable manner. Carol D.
August 5, 2024
Reply from Arch Red Sky Insurance
Carol,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I was not a routine purchaser of trip…
I was not a routine purchaser of trip insurance. Despite many years of many trips I just opted to “take the hit” if something went wrong. This scheduled vacation to the NC seashore made me hesitate because we were heading into a very unpredictable hurricane season. So I bought trip insurance..The trip had to be cancelled because I ended up in the hospital. Red Sky did a wonderful job of investigating and handling our claim. I’ll be buying trip insurance from them for any future trips,
August 6, 2024
Reply from Arch Red Sky Insurance
Adam,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Full Refund with Minimal Hassle
We got a full refund for a weather-cancelled trip. The claim process was easy. The only downside was getting a paper check in the mail when I had requested an electronic deposit and having to wait several weeks for what seemed like a straight forward and simple claim.
I will certainly use them again for future trips that might be at risk (vacations during hurricane season).
August 2, 2024
Reply from Arch Red Sky Insurance
Bruce,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
We had great a great experience with…
We had great a great experience with Red Sky Insurance. The template was easy to complete and upload needed documents. They sent updates at least weekly. Start to end time was 2 1/2 weeks when the claim check was sent out. Great experience.
July 31, 2024
Reply from Arch Red Sky Insurance
Chelly,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Awesome Customer Service
Your customer service rep, Isabel, was awesome!
July 31, 2024
Unprompted review
Reply from Arch Red Sky Insurance
D.,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I had a wonderful customer experience…
I had a wonderful customer experience with Arch Red Sky. Questions were answered promptly and staff was helpful and friendly. Process was simple and straight forward. Highly recommend.
July 31, 2024
Reply from Arch Red Sky Insurance
Gina,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Great experience
Very easy to file a claim online and they Resolved it very quickly. Even faster than they said they would. Payout was digital and very quick
July 29, 2024
Reply from Arch Red Sky Insurance
Hello,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
customer service
The agents I spoke to were very helpful and answered all of my questions.
July 23, 2024
Reply from Arch Red Sky Insurance
Kama,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Easy to file a claim. Promptly reviewed and approved.
Very easy to file a claim. Promptly reviewed, approved and paid. We file our claim online. This was a very easy process and expedited much quicker than we expected. I highly recommend Arch Red Sky Insurance.
June 26, 2024
Reply from Arch Red Sky Insurance
Kurt,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very responsive
Very responsive to any questions I had. Overall I had a very good experience with Red Sky Insurance.
March 18, 2024
Unprompted review
Reply from Arch Red Sky Insurance
David,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very helpful customer service
Very helpful customer service. Answered all questions. Got timely payment.
July 3, 2024
Reply from Arch Red Sky Insurance
Ginger,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I wish I could give negative stars...
I wish I could give negative stars...
I bought this travel insurance to cover a trip to take my terminally ill sister to the beach for what would probably be her last birthday ever.
I had to cancel the trip when the condo rental company let me know that the elevator wasn't working, because my sister is unable to walk up the stairs. I was very clear when I rented the condo that an elevator was a necessity.
Red Sky denied my initial claim AND the appeal citing that we knew about the illness in advance. We did know about the illness in advance, which is why I said we could ONLY rent a place with an elevator. Obviously Red Sky is a scam company that only takes your money has no intention of ever paying out. Don't use their services!
June 8, 2024
Unprompted review
Reply from Arch Red Sky Insurance
Ashley,
Thank you for reaching out to us. We are sorry to hear about the circumstances of your claim.
Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured.
Unfortunately, your circumstance did not meet a covered reason under the policy. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy.
We categorically refute your allegations that Arch Red Sky is a scam company when no benefits are payable for your set of circumstance.
If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
Prompt and accurate claims processing
July 1, 2024
Reply from Arch Red Sky Insurance
Jon & Dee,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Our claims were taken care of in a short period of time
Our claims were addressed and taken care of in a timely manner.
May 21, 2024
Reply from Arch Red Sky Insurance
Paulette,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Melissa,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very prompt with the claim
Very prompt with the claim. Everyone was helpful and friendly.
June 24, 2024
Reply from Arch Red Sky Insurance
Gary,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Quick processing and trip cancellation covered as expected
Claim submittal and document upload were easy and our cancelled rental home was fully covered and reimbursed.
June 14, 2024
Reply from Arch Red Sky Insurance
Rolf,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Beach trip cancellation
Having to cancel our trip was very disappointing. The claim was easy to fill out and the claim was quickly approved after the physician’s statement was submitted. Thanks for making this a pleasant experience.
June 21, 2024
Reply from Arch Red Sky Insurance
Stephen,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very easy to deal with andl easy to…
Very easy to deal with and easy to reach. Claims paid as soon as possible. Worth having
June 19, 2024
Reply from Arch Red Sky Insurance
Michael,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Mark,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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