I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an o... See more
Company replied
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Review summary
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We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our... See more
Company replied
I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of m... See more
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For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encou... See more
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Company details
- #20 of 26 best companies in Travel Insurance Company
Written by the company
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Red Sky Travel Insurance
Written by the company
- Trusted and Tested
- Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, MD, United States
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4.2
Great
388 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Red Sky Travel Insurance is predatory…
Red Sky Travel Insurance is predatory and has no intention of paying any claims on policies purchased through them. In reviewing of not only my own experience, but reading additional reviews, this company is unethical. We had to cancel our trip due to Hurricane Helene and having no confirmation of whether or not our rental house had any power. So we cancelled. Turns out that’s not covered. We were expected to fly to GA with no knowledge of whether or not the house had power. Since the house did eventually get power back they denied it.
September 30, 2024
Unprompted review
Reply from Arch Red Sky Insurance
Sandra,
Thank you for reaching out to us.
We are unable to locate a policy in our system associated with the name posted with this review.
When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Everything went very smoothly
Everything went very smoothly! Submitted
the appropriate information and in just a few days a decision was made and refund was approved!
October 11, 2024
Reply from Arch Red Sky Insurance
Doris,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Easy claim procedure.
Easy claim procedure. Customer service was great! Refund came quickly.
September 25, 2024
Reply from Arch Red Sky Insurance
Sandra,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
What a joke
What a joke! I purchased travel insurance for a trip that I booked to Blowing Rock NC Nov 7-10th. The area has been wiped out by Hurricane Helene. I filed with insurance and it was denied completely. They stated that they don't cover if the event is more than 30 days prior to the stay. What??Why even buy insurance if that is the case. Save your money! This company is a scam.
October 9, 2024
Unprompted review
Reply from Arch Red Sky Insurance
Michelle,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance did not meet a covered reason under your policy. As stated in the Description of Coverage that you received when you purchased the policy, similar to other travel insurance offerings, your policy pays benefits for Trip Cancellation occurring within 30 days after the named hurricane makes Your destination accommodations Uninhabitable.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
They were really good about getting…
They were really good about getting back to you in a timely manner
October 8, 2024
Reply from Arch Red Sky Insurance
Amy,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Everyone was great!
September 25, 2024
Reply from Arch Red Sky Insurance
George,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very quick and proper resolution of my…
Very quick and proper resolution of my claim. I was skeptical but Arch surpassed expectations.
September 25, 2024
Reply from Arch Red Sky Insurance
Hello,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Everything was handled promptly and…
Everything was handled promptly and professionally by the staff. When we need to speak to someone in the office they gave us good information and helped us fill out our claim. We received our check in the time frame given.
Thanks
September 17, 2024
Reply from Arch Red Sky Insurance
Robin,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Filed my Trip Cancellation claim due to falling ill with COVID-19
Filed my Trip Cancellation claim due to COVID seven weeks ago. Still have not received money from Red Sky approved claim, and I selected the recommended EFT option for my reimbursement. Very poor customer service requiring numerous follow-ups on my part.
August 2, 2024
Reply from Arch Red Sky Insurance
Ken,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being or has been resolved.
Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
Super quick claims processing
Super quick claims processing and payment. So glad I purchased trip insurance through Red Sky.
September 16, 2024
Reply from Arch Red Sky Insurance
Kim,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The claim was due to Hurricane Beryl
The claim was due to Hurricane Beryl. Red Sky had set up a special form to file. The process went smoothly.
September 6, 2024
Reply from Arch Red Sky Insurance
Butch,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I'm so happy I took out the insurance…
I'm so happy I took out the insurance on our trip. RED SKY Insurance was very easy to work with.
September 11, 2024
Reply from Arch Red Sky Insurance
Robin,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Daughter has cancer
Daughter has cancer. Communicated this when registering for a getaway between treatments with vacation rental in advance. Got an official letter from the hospital about being admitted to emergency room. Requested an extra form which pushed toward HIPPA violation. I am sorry your company has no trust but end of day insurance was honored
August 23, 2024
Reply from Arch Red Sky Insurance
Charles,
Thank you for reaching out to us. We are sorry to hear about the circumstance surrounding your claim.
As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. An Attending Physician Statement was necessary in this instance to properly evaluate your claim. This form contains relevant information such as dates of treatment and physician recommendations that we needed to adjudicate your claim.
We appreciated your patience as we evaluated your claim.
Regards,
The Arch Red Sky Team
Full refund on reservation received
I was very pleased with Red Sky Travelers Indurance. zWe had to cancel a trip due to a health emergency. We completed the required forms and received full payment within 30 days.
July 25, 2024
Reply from Arch Red Sky Insurance
Karen,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Communication was terrible
Communication was terrible! I had to call to get updates, when I called the service was very good but each time I called I was told a different timeframe, it kept getting extended. I do understand the timeframe was a little long due to a hurricane, however, it would have been nice to receive some type of communication from Red Sky. I did email several times but to this day no one has responded.
After 5 weeks we finally received our money.
I filed the claim on 7/11/24 and finally received our money on 8/19/24. Also we selected electronic payment and did not received the correct email for us to request the electronic transfer. I did have to call again and received the correct email 6 days later.
August 16, 2024
Reply from Arch Red Sky Insurance
Rita,
Thank you for reaching out to us.
Please understand that it typically takes 30 days to review and adjudicate a claim following receipt of all required documentation. In reviewing the communications on your claim, your claim was resolved in a timely fashion, within a month from when we received your documentation supporting the claim.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
Company was very efficient
Company was very efficient. I sent what they needed to file my claim and they did the rest.
August 15, 2024
Reply from Arch Red Sky Insurance
Peggy,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
helpful service
Yes, I thought I'd get the run around and have a problem with payment after my trip delay but I was able to speak with a real person each time I called, the wait was not too long on hold, and the rep was very helpful. they were knowledgeable and I actually got my check in a timely fashion. I will feel more comfortable in the future purchasing your product.
June 17, 2024
Reply from Arch Red Sky Insurance
Yolanda,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Received payout in a short period of time.
The process was painless as the Vaca rental company had provided me the the website link and all the details I needed to successfully file my claim. Once I completed the online form and uploaded the information I was quickly contacted with the status and asked to have the medical personal complete a form in regards to my traveling partners condition to travel. Once I uploaded I received a response that my claim had been approved and a full refund should reach me in 7-10 days. They were true to their word.
August 8, 2024
Reply from Arch Red Sky Insurance
Leslie,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The claim process has taken way too…
The claim process has taken way too long, 3 weeks? Still waiting on a claim payout 1 week after it was approved.
August 7, 2024
Reply from Arch Red Sky Insurance
Paul,
Thank you for reaching out to us.
Please understand that it typically takes 30 days to review and adjudicate a claim. The process generally takes an average of 30 days following receipt of all required documentation and not from the time you filed the claim.
In reviewing the communications on your claim, your claim was resolved in a timely fashion, within a month from when we received your documentation supporting the claim. Furthermore, you should have received a payout email the same day your claim was approved. Please check your spam or junk folders for this email, or contact us to get it resent.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
Thankful
I am thankful my claim finally came through. I had to jump through a lot of hoops to get the return, but I guess there are a lot of dishonest people out there who would try to scam a company like this. I sincerely appreciate your help in getting the return.
July 29, 2024
Reply from Arch Red Sky Insurance
Kara,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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