Redspot Car Rentals Reviews 

21,526
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, efficient, and going above and beyond to assist with car rentals, often making the process effortless and comfortable. Many people highlight the outstanding customer service, noting the helpfulness and positive attitude of employees at various locations. Reviewers also appreciate the clear communication and the overall ease of the car rental experience, from pick-up to drop-off. However, some customers experienced issues with service, including long wait times, unavailability of booked vehicles, and unexpected charges, particularly when dealing with head office. A few other people also felt that pricing could be misleading, citing instances of hidden fees or higher costs than initially quoted, and some reported problems with bond returns or flat tire charges.

What people talk about most

Staff

Consumers find staff to be positive, often describing them as friendly, helpful, and efficient. Many... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the great, excellent, and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising the reasonable and... See more

Location

Users describe ambiguous interactions with location, with some customers having great experiences at airport... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

The lady at the front counter of Proserpine airport was amazing!! We arrived to find our original car from a different organisation was not available. This woman went above and beyond to find us a car... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(21,526)

102 reviews in the last 12 months

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Rated 1 out of 5 stars

Bunch of crooks, go elsewhere

I booked a car in Perth with Enterprise, they were lovely when I picked it up, fine when I dropped it off with no damage and then with no details or communication they charge me over 4000 AUD for damage via Redspot Car Hire Perth. Just stole the money. No details, nothing,so nothing I can dispute, no information on the damage, not money owed from enterprise, just their partners smacking me up the maximum allowed dollar for the excess. I thought by going with a big brand I would avoid this kind of corruption. Avoid at all costs is my advice, they are crooks.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Iy was very easy to book and the chap instore was quick and efficient. Thank you. The car was neat but the suspension of the car made it a bumpy trip.

October 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Look nowhere else!

I couldn’t have asked for a better experience with Redspot. The staff were incredibly warm and charismatic, making me feel right at home. They took care of everything with such ease and genuine kindness. The car was spotless, but it was really the people who made this rental unforgettable.

October 1, 2024
Unprompted review
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Rated 5 out of 5 stars

All round great hire experience.

The Launceston airport counter was in the terminal, easy pick up and drop with the car. We went with a mystery car and ended up with a Skoda, which we extremely happy with (great on fuel). Friendly staff.

September 24, 2024
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Rated 5 out of 5 stars

Amazing service that’s rare!

The lady that served me both days was fantastic. I was really desperate for a car after mine broke down while on holiday and she was great. Helped me pick the right car and the coverage for peace of mind too. Can’t thank her enough for being so amazing.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Where do I start? AMAZING

Where do I start? It was all amazing, the quick response via phone calls. Matt’s thorough explaining of how the process works. Luke’s thorough overview and kind attitude when showing us the vehicle even though he wasn’t meant to work that day! The affordable price, also the in-depth knowledge of insurance and the expected Tasmanian weather conditions, and informing us the pros and cons of getting insurance.

If I could give this company more stars I would! Would recommend this company to all my friends and family.

Thanks Matt and Luke.

August 28, 2024
Unprompted review

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