redwigwam Reviews 

173
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

One of the best part time work company in UK, so easy to book the shift and get the payment directly in your account. Plus their staff response to query so quickly. Who ever is looking for extra so... See more

Company replied

Rated 5 out of 5 stars

I have worked with Redwigwam since early 2022 and I must say it has been a delightful experience. I have travelled and experienced several beautiful cities as part of the job and I have always been pa... See more

Company replied

Rated 3 out of 5 stars

I cannot recommend Red Wigwam as there are very few jobs posted so you waste time checking the website for jobs.

Company replied

Rated 1 out of 5 stars

Very complicated sign on process. Unable to log on so had to use Google. Dreadful reporting interface on mobile (could do with conducting their own market research on their processes!) Zero answers to... See more

Company details

  1. Recruitment Service

Written by the company

redwigwam is a temporary recruitment agency who specialise in part time work. We match you to suitable jobs in your area. Jobs available for students, retired, parents, professionals and more...


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3.9

Great

TrustScore 4 out of 5

173 reviews

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3.9

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(173)

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Rated 3 out of 5 stars

I still haven't received to my pay for…

I still haven't received to my pay for a eleven hour shift that I did in 3th of april.Wasn't I supposed to get pay today?If I am wrong please correct me.
Thank you

April 17, 2020
Unprompted review
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Reply from redwigwam

Hi! Payroll has been processed this morning and passed to the bank for payment but it can take up until the close of play today for it to reach your account. Please keep checking. If you haven't received it by tomorrow please drop us an email us@redwigwam.com . Thanks and stay safe :-)

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Rated 1 out of 5 stars

Avoid at all costs...

I responded to their listing for temp warehouse staff and it all rapidly declined from there.

Their live chat reps are wildly uninformed, though very lovely as people.

The warehouse was not able to accomodate the very promising conditions that the Redwigwam had stated, not the days not the hours not the flexibility. The staff at the warehouse were so puzzled by the flexibility I had been offered, I had to show them the job listing to prove I hadn't made it up.

I've lost a days wage and bus ticket to this company and frankly I'm not even interested to pursue it if it means I never have to deal with them again.

I would advise to avoid at all costs. This is not a reliable employer. They make promises that they can't possibly keep. They're messy and uniformed on the jobs they offer.

EDIT: Seems the company has attempted to report my review of my dreadful experience as unauthentic. I assure you, if Trustpilot reach out to me for documentation I still have all the emails exchanged confirming my shifts and subsequently canceling them after it was not as advertised. I have however changed my review title as it was perhaps a little profane!

March 20, 2020
Unprompted review
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Reply from redwigwam

Hi, things are moving very quickly and our team are working flat out trying to keep the wigwammers that are able and want to work working, as well as trying to help our key hirers and partners keep their doors open. The hours and requirements of the job are set by the hirers and we are working hard to ensure that information provided to our wigwammers is up to date - though sometimes this isn’t always possible as the landscape is changing daily. We value our wigwammers and feel very fortunate to be able to bring hirers and workers together in what are undoubtedly challenging times. We hope that you consider using redwigwam as a way to find flexible work in the future. Stay safe.

Rated 1 out of 5 stars

Do NOT work for this Company

How about if people ask you to remove them from your Payroll and delete the account - They do so - Instead that Keep your Date when you have not given your consent for it to be keep on File - Breach of the Date protection Act.

January 21, 2020
Unprompted review
Rated 2 out of 5 stars

Pretty bad company

Pretty bad company. I wouldn't recommend them because if you book jobs with them last minute these '' agencies '' they work with cancel last minute. This is the worst mystery shopping company as of date. I would not trust them with booking jobs. Don't bother trust me

January 14, 2020
Unprompted review
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Reply from redwigwam

Hi, apologies that you have had an issue. If you contact us via live chat or email us@redwigwam we can look into this for you.

Rated 5 out of 5 stars

Honestly thought it was a scam to start…

Honestly thought it was a scam to start - the facial recognition isn't easy to use! But I contacted them about it, they reset my account and now I'm signed up!
Got paid for my first job without issue - it's great that you can choose daily/weekly/monthly pay and easily change it when you want.
Contacted them about a job I couldn't see advertised on their site, their customer service is exceptional. I was responded to within the hour and placed on the job for the same day.
It's not a huge amount of hours here, (Blackpool,) but would definitely recommend to anyone after casual hours.
Thanks redwigwam!

January 3, 2020
Unprompted review
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Reply from redwigwam

Thanks, Katie. We appreciate the feedback.

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Rated 1 out of 5 stars

Worst sign up process ever…

Tried signing up but site rejected facial recognition for no good apparent reason (like may people on here). I am now anxious that they have my bank details and passport etc. There is no human being to contact so if anyone from the firm reads this I hope they will reassure me they will destroy my information.

December 3, 2019
Unprompted review
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Reply from redwigwam

Hi, apologies that you have had an issue. If you contact us via live chat or email us at us@redwigwam.com we can look into the issue. If you would like us to delete your account that is no problem you can do that via your dashboard or drop us an email and we can do it for you.

Rated 5 out of 5 stars

Really great experience

Really great experience, lots of variety between jobs offered which is great if you don't want to keep doing the same thing. Staff always quick to respond and help out as best they can

August 20, 2019
Unprompted review
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Reply from redwigwam

Glad you enjoyed working with redwigwam. We appreciate the work you do on behalf of our hirers,

Rated 5 out of 5 stars

Paid me next day!

never worked with a company so fast to respond. The fact I could sign up and they checked my right to work without me leaving my house is so cool. Will defiantly be using them again

August 20, 2019
Unprompted review
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Reply from redwigwam

Thanks for the feedback - we really appreciate it.

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Rated 1 out of 5 stars

I had a poor rating, that was NOT my fault.

Secured a contract which meant changing POS materials for a national company, on a weekly basis. First week, no POS delivered. Second week, POS delivered 2 days late (the day prior to due to being fit) and was incomplete and I was unable to complete tasks due to not having being supplied with the correct equipment. This then gave me a negative score due to having cancelled shifts late due to no fault of my own. I won't bother again, there are plenty of friendly helpful agencies out there who out shine this company x100.

February 21, 2019
Unprompted review
Rated 1 out of 5 stars

Connection error in making the account

I've tried making an account and put all my info and each time I try to save it says connection error...I try live chat but it's just a useless robot. So I give up and delete my account...there is no use...

February 6, 2019
Unprompted review
Rated 1 out of 5 stars

Does not pay advertised rate

This company does not pay the advertised rate. They removed tax from my pay, despite informing that a) I am self-employed and b) I do not earn enough to pay tax. They were completely unhelpful when contacted and claimed I would need to contact HMRC. Despite doing so, I have never been able to recover the 'tax' so I assume they pocketed it for themselves as HMRC issue refunds if tax genuinely has been overpaid. I will never complete any further jobs for them and I do not recommend them to anyone.

As you can see below, they state they will only give you your tax back if you complete further work for them which I am not prepared to do because I did not receive the promised amount the first time around. They should be able to pay workers back any monies due as a matter of procedure, they have all our address details. I'll be waiting for you to send me the full amount I am due RedWigWam....

October 10, 2018
Unprompted review
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Reply from redwigwam

Elizabeth -we are sorry you are unhappy but we take the welfare of our staff very seriously which is why we made the decision to employ our workers and ensure all employment cost were covered and adhered to legally. Unfortunately the HMRC dictate your tax code and any deductions we have no influence over this and in fact the HMRC will not even discuss the detail with us. If you were due a tax refund the HMRC would have notified us and it would have been added into your next pay, if you are self employed the HMRC should make an adjustment for any tax paid when you submit your tax return at the year end. I can ensure you that RedWigWam has paid your tax and we have not and could not 'pocket' your money. Your issue should be with the HMRC and NOT RedWigWam.

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Rated 2 out of 5 stars

Issues with payment

The app itself is very intuitive and It was very easy to sign up and pick up work (provided you have a smart phone) however after completing my first shift and receiving a payslip confirming my wages have been sent I had not received anything in my bank.

Staff were very quick to reply and helpful via live chat and referred me to the payroll division who have assured me this is being dealt with but my bank advised me to obtain a reference number for the payment that RedWigWam have confirmed has been made on their end. As of writing, despite repeated requests, payroll are yet to provide me with this reference and have simply assured me the general matter is being investigated with no mention of this reference number.
I have no reason as of yet to believe that they are not chasing this up but without a number to contact them on it is difficult to know exactly where I stand and without a reference it is impossible for me to investigate on my end. Until this is sorted or I have some more solid information as to when I will be receiving payment I can only recommend this service for people who wouldn't rely on this as a primary source of income, as being left in the dark is tortuous when you need the money for food and bills.

While I understand these things happen and the initial failure may not even be the fault of RedWigWam or their bank, I am inclined to leave a negative review as there is no evidence yet that this is being dealt with urgently, though I may in future amend this review if this is proven to be the case.

UPDATE: This has now been resolved and the money has been sent to my account but I am only changing the view to a 2 stars as it would have only required a few minor pieces of information to save me 3 days of worry and hardship.

July 18, 2018
Unprompted review
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Reply from redwigwam

Will - sorry for the delay in payment.

Our payroll team have kept in constant contact via email and the payment was made today - apologies for the problem with the bank.

Thanks

Rated 1 out of 5 stars

Not at all happy

Not at all happy. Am in the process of closing my account. I have spent ages scanning, copying and so on to fulfill their requirements but I can't do the last bit without a mobile phone, and I don't have one. I also need to have a friend who is on Red Wigwam, which I don't.
In the process I have been passed back and forth and wasted a lot of time.
DO NOT BOTHER TO APPLY IF YOU DO NOT HAVE A MOBILE PHONE.

April 5, 2018
Unprompted review
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Reply from redwigwam

Hello, thanks for your review. Sorry to hear of your troubles with validation and being made an active RedWigWam worker. As I'm sure you can appreciate, we are doing the right thing by both workers and hirers by fully employing them. In order to do this the government requires us to prove all workers have right to work and this is how we perform our checks. Do get in touch if we can help you - email us@redwigwam.com or live chat

Rated 4 out of 5 stars

Signed up and got my first job...

Had an issue but they sorted it quickly, they lose a star because they are a little inflexible with the system, I live in 1 area and work in central, I wanted to do some work in central on the way home, their system isn’t built for that, can only do one hour from my address ...good overall but not as flexible as I would have liked so you still loose 1 star, sorry

November 6, 2017
Unprompted review
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Reply from redwigwam

Hi we have just spoken to you on live chat 5 minutes ago and apologised if our hirer has loaded the incorrect address. As discussed we have contacted the hirer to explain what has happened and we are waiting for their response. It would have been great if you had given us a little time to sort this out for you as we work very hard to ensure we are fair with our workers and hirers.

Hi thank you for your revised review. Your feedback mattes to us. We had the facility to work 2 hours from your home address but we had the feedback that this was too far so removed it. As part of our development plan we will add the facility to add a second address. So hopefully this will be helpful.

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Rated 5 out of 5 stars

No one is perfect

No one is perfect,... but these guys are working on it.

April 24, 2017
Unprompted review
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Reply from redwigwam

Mark we are absolutely trying - some would say very trying!!!

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