I placed an order for a sale sleeveless hoodie which i kept seeing in sponsored ads. Price was attractive so i placed an order & paid, did it through shop app with an extra 10% discount offered by Ree... See more
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I have purchased from Reebok EU before, but they have re done their website. I received my items but one of pairs of shoes have a quality issue (insole doesn't correspond to the shoe). I emaile... See more
Quality I bought the Fuel Flex Run Running Shoes, but the cushioning has been disappointing. The sole feels hard underfoot, particularly around the heel, and doesn’t provide the comfort I expected. S... See more
Company replied
MISLEADING PRODUCT PHOTOS AND TERRIBLE SERVICE Bought R400 trainers Orange and Lime they look nothing like the reebok.eu website bright Orange bright Lime what I wanted. Reality Dull almost Tan and... See more
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Company details
Written by the company
SPORT IS EVERYTHING. With roots dating back 130 years, Reebok is one of the most iconic and recognizable brands in fitness—and the world. We are founded on athletic footwear that changed the direction of sport. Since then, we’ve made some of the most innovative products and have established unprecedented brand partnerships in the industry. Represented by icons in sports, fitness, fashion, lifestyle and music, Reebok continues to boldly move forward with authenticity, an irreverent attitude, forward-thinking innovations and a drive to inspire more people to express themselves through movement.
Contact info
United Kingdom
- support@reebok.eu
- reebok.eu
2.0
Poor
1K reviews
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Replied to 79% of negative reviews
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MISLEADING PRODUCT PHOTOS AND TERRIBLE…
MISLEADING PRODUCT PHOTOS AND TERRIBLE SERVICE Bought R400 trainers Orange and Lime they look nothing like the reebok.eu website bright Orange bright Lime what I wanted. Reality Dull almost Tan and Pale Green. Returning is a hastle through FedEx ( YOU WILL NEED A PRINTER) Then charged £5 at the FedEx drop off Shop. So so so Annoyed will I get a Refund - ,according to Reviews probably not.
REEBOK SUCKS BIG TIME MISLEADING PRODUCT PHOTOS AND TERRIBLE SERVICE NEVER EVER AGAIN
September 9, 2026
Unprompted review
Reply from Reebok Europe
Hi Darren,
Thank you for taking the time to share your honest feedback. We take comments like yours very seriously and we're truly sorry to hear about your experience.
We understand how disappointing it is when a product does not meet your expectations, and we apologize for the frustration caused. I've already reached out to you directly in an effort to review your case and find a resolution.
Thank you again for bringing this to our attention. We appreciate your feedback, and we're sorry that your experience has left you feeling this way.
We hope to have the opportunity to make this right.
Have a great day,
The Reebok Team
Ordered g unit sneakers
Ordered g unit sneakers - 6 days passed with no update. Then told me it had been refunded due to lack of avalability. Spoke to Roy at customer service who offered 20 percent off.. was never going to buy reebok again anyway. waste of time. No offer to provide the item again.. just pure incompetence.
August 20, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thanks so much for taking the time to leave your feedback.
We’re truly sorry to hear about your experience with your recent Reebok order and the disappointment caused by your order being cancelled due to limited stock.
We completely understand how frustrating it must have been to place an order for an item you were expecting to receive, only to find out later that it was no longer available. We appreciate that this is particularly disappointing when you had chosen to order directly from Reebok and were relying on us to fulfil your order.
At Reebok, we strive to provide our customers with a reliable and seamless experience from the moment an order is placed, and we sincerely regret that we fell short of these standards on this occasion.
We really appreciate you taking the time to share your feedback with us, as it helps us understand where we can improve. Please accept our sincere apologies for the disappointment and inconvenience caused.
We previously contacted you directly to assist and investigate the matter, but we have not received a response.
Please feel free to contact us at any time via our Customer Service channels. We’ll be happy to look into this for you and do our best to help.
Easy to order at a good price
Easy to order at a good price , delivery was fast and goods where a very god quality , I bought a hoodie , 2 pair of shorts and a tshirt , great fit
August 19, 2026
Reply from Reebok Europe
Hi Robert,
Thank you so much for your feedback! We’re delighted to hear that you were happy with your order, from the fast delivery and great quality to the fit of your new clothing.
We really appreciate you choosing us and taking the time to share your experience. We hope you enjoy your hoodie, shorts and T-shirt, and we look forward to welcoming you back again soon!
Customer service is non existent!
Customer service is non existent!! Brought trainers and have worn them maybe at a push 5 times and there falling apart. Raised an issue with customer service and was asked to provide pictures to which i did and since then ive had nothing despite chasing!
Update they have now come back to me and felt it acceptable to offer 20% refund and the advise that a local cobbler or shoe repairer could easily fix them....
2 week old trainers when this was raised!
August 25, 2026
Unprompted review
Reply from Reebok Europe
Hi Adam,
Thanks so much for taking the time to leave your feedback.
We’re truly sorry to hear about your experience with your recent Reebok order and the support you received from our Customer Service team.
We completely understand how disappointing and frustrating it must be to receive an item that doesn’t meet your expectations in terms of quality and performance. At Reebok, we strive to provide our customers with high-quality products and a great experience at every step, and we sincerely regret that we fell short of these standards on this occasion.
We really appreciate you taking the time to share your feedback with us, as it helps us understand where we can improve. Please accept our sincere apologies for the disappointment and inconvenience caused.
Unfortunately, we have not yet received the additional information we requested in order to review your case further. We previously contacted you directly to assist and investigate the matter, but we have not received a response.
Please feel free to contact us at any time via the Customer Service channels again. We'll be happy to look into this for you and do our best to help.
Again, we're sorry for your experience, and thank you very much for taking the time to share your honest feedback with us. Comments like yours help us improve our products and services for all customers.
In-stock shoes are not actually in stock
I ordered a pair of shoes which their website said was still in stock. I intentionally ordered via Reebok directly to ensure the shoes would be delivered before going on holiday. Two days later I get an email saying the order was cancelled "due to limited stock". However, when I go to the Reebok website I can still order the shoe in the size I originally placed the order. Clearly, they do not have their inventory management sorted out and are unreliable - it should not take them two days to figure out they are unable to deliver the shoes they sell on their own website, and it is even less acceptable that it remains possible to place an order for them afterwards.
August 25, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thanks so much for taking the time to leave your feedback.
We’re truly sorry to hear about your experience with your recent Reebok order. We completely understand how disappointing and frustrating it must have been to place your order with us specifically to make sure your shoes arrived before your holiday, only to receive a cancellation two days later due to limited stock.
We also understand your frustration at still seeing the shoes available on our website afterwards. We appreciate how this can make the situation even more confusing and leave you feeling that we have let you down.
Unfortunately, we have not yet received the additional information we requested in order to review your case further. We previously contacted you directly to assist and investigate the matter, but we have not received a response.
Please feel free to contact us again via our Customer Service channels at any time. We’ll be happy to look into this further and do our best to assist you.
We really appreciate you taking the time to share your honest feedback. Your comments are important to us and help us identify where we need to improve our service and processes.
Again, we’re very sorry for the disappointment and inconvenience caused, and we hope we’ll have the opportunity to provide you with a much better Reebok experience in the future.
Absolutely terrible
Absolutely terrible, my parcel never arrived.
It was with a Royal Mail depot hours from my home, then moved to another Royal Mail depot also hours and hours from my home. This has been going on six week.
Reebok EU awful, don’t reply to messages, and I still don’t have a refund. Do not use this service.
August 23, 2026
Unprompted review
Reply from Reebok Europe
Hi Laura,
Thanks for taking the time to leave a review.
We're very sorry to hear about the issues you experienced with your delivery and the delay in resolving your case. We completely understand how frustrating it must be to wait so long for an update, especially when the tracking showed your parcel moving between depots without reaching you.
We've checked your case and can confirm that we have been in contact with you by email regarding this matter. We sincerely apologize for the inconvenience caused and for the time it took to reach a resolution.
Thank you for your patience and for sharing your honest feedback with us. It helps us improve our service.
We wish you all the best and hope you'll give us another chance in the future.
Have a great day,
The Reebok Team,
Reebok no longer!
I purchased a pair of track pants they requested the photos of the defect. I supplied this. I awaited a response and they said they never got them, so resen the pics then they said could I send full front and back of entire item. The item in its first was the reebok logo came off. Maybe a good thing as I will not buy Reebok ever again! A similar thing happed to my All Blacks shirt which was 23 years old. Adidas like reebok said nothing to do here gov. I wrote to the CEO and said is this how you treat people? He told his secretary to appologise they sent me a whole kit and other itemsl
August 19, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thank you for taking the time to share your feedback with us.
Following your review, we reached out to you directly, and we sincerely hope that we were able to find a satisfactory solution for you.
Once again, we sincerely apologize for your experience. We truly appreciate you taking the time to share your honest feedback with us. Comments like yours help us identify areas where we can improve and continuously enhance our products and services for all our customers.
Thank you for your understanding and patience.
Reebok now charges €6 for returns - unclear in their returns policy
Reebok items are hit and miss, therefore it does happen that items have to be returned. Previously in Amsterdam their returns process wasn't great, because they used a postal service with few drop off points. Now they have changed the process, and all returns have to be done through FedEx and they will withhold €6 from your return payment for the postage. This is not clear in their terms and conditions, very misleading. Personally I will not order from Reebok again.
July 27, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thank you so much for taking the time to share your feedback with us. We’re sorry to hear about your experience with the returns process.
We really appreciate you bringing this to our attention. We’ve reached out to you via email so we can clarify this with you.
Thanks again for your feedback and for giving us the opportunity to assist you.
Have a great day,
The Reebok Team
Ordered trainers before I read reviews
Ordered trainers before I read reviews. I was worried that I made a mistake. However, my trainers arrived today, within a week of ordering. Good quality and a great price.
July 25, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thank you so much for sharing your feedback!
We’re delighted to hear that your trainers arrived quickly and that you’re happy with the quality and price. We hope you enjoy your new trainers!
Have a great day!
The Reebok Team
Awful customer service
Awful customer service. Unresponsive. trying to return an item and the portal doesn't work. Have been in contact with customer support for 3 weeks and they're not helping at all. Amazes me how a global bussines can be ran so badly. Don't imagine they will be around much longer with this level of service. Do not buy from them.
July 13, 2026
Unprompted review
Reply from Reebok Europe
Hi Theo,
Thanks so much for taking the time to leave your feedback.
We're very sorry to hear about your experience with the return process and the support you've received from our Customer Service team. We understand how frustrating it must be when you're trying to return an item and the returns portal isn't working, especially after being in contact with us for several weeks without reaching a resolution. At Reebok, we aim to amaze our customers in every interaction, and we sincerely apologize that we did not succeed in doing so on this occasion.
Unfortunately, we have not yet received the additional information we requested in order to review your case further. We previously contacted you directly to assist and investigate the matter, but we have not received a response.
Please feel free to contact us at any time via the Customer Service channels again. We'll be happy to look into this for you and do our best to help.
Again, we're sorry for your experience, and thank you very much for taking the time to share your honest feedback with us. Comments like yours help us improve our products and services for all customers.
Have a great day,
The Reebok Team
avoid - faulty treadmill and poor service
Bought a treadmill 13 months ago, and the motor failed. Luckily (I thought) this has a 2 year warranty…don’t count on it.
I’ve so far been without it for 3 months as they have no motors available, because the fault is so common! I’ve been told to basically just continue to wait, at least another month.
Poor service and quality for an almost £700 purchase, avoid and buy elsewhere.
As per Reeboks reply below, they advise to contact the retailer. The retailer has nothing to do with a faulty item that is under a 2 year warranty with Reebok - I’ve been in contact with Reebok who are still awaiting this part, and as explained, this item has been out of use since May. Reeboks approach is to say the part is due in June, then July, then August, now September.
The reference provided is a reference from Reeboks repair team. So based on what you are saying, the manufacturer (Reebok) are not responsible for providing/honouring the manufacturers 2 year warranty?
The retailer does not supply motors or parts for your sub-par equipment. This has cost me a substantial amount as I’ve had to buy a replacement now so I can continue to train - anyone reading this, go for NordicTrak - they have a 10 year motor warranty.
July 13, 2026
Unprompted review
Reply from Reebok Europe
Hi Adam,
Thanks so much for your feedback. I'm really sorry to hear about the trouble you've experienced.
I checked this internally, and I can see that the order number you sent me is not from our system. Because of that, it appears that this purchase was not made through Reebok.eu.
Unfortunately, we're unable to assist with warranty claims or complaints for orders that were not placed with us directly. We recommend contacting the retailer or company where the treadmill was purchased, as they will be best placed to investigate the issue and help you further.
Thank you again for reaching out, and I'm sorry we can't be of more help in this case.
Have a great day,
The Reebok Team
customer service was amazing ! Fast 🚚to the UK
The customer service was amazing even though I bought 2 amazing trainers from them without even getting the receipt for it because it was my mistake using wrong email address but after contacting the customer service they were able to locate my parcel immediately and it was actually delivered a day before they sent me the delivery confirmation..the delivery took only like 6 days and was exactly the same shoes I ordered same colours and correct sizes too thank you ever so much again !
July 9, 2026
Unprompted review
Reply from Reebok Europe
Hi Najwan,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our Customer Service team was able to help you quickly and make everything easy for you.
It’s great to know that your trainers arrived safely, in the correct colours and sizes, and that you’re happy with your order.
We truly appreciate your kind words and your trust in Reebok. Enjoy your new trainers!
Wishing you a wonderful day,
Your Reebok Team
What the hell happened to Reebok??
What the hell happened to Reebok??
I ordered a pair of trainers from Reebok on 2 June 2026. Reebok confirmed the order was shipped on 3 June, but the trainers never arrived.
The last tracking update I could see was on 8 June, stating “Customs cleared.” When I contacted Reebok on 11 June, I was told the parcel was in transit and “should be with you very soon.” Another week passed with no delivery and no meaningful tracking update.
I then escalated the issue and asked Reebok to either confirm delivery, send a replacement, or issue a refund. Their response was essentially to keep checking the tracking, while also saying the parcel was “undergoing customs processing” — despite the tracking I could see already saying customs had cleared. They gave no delivery date, no replacement, and no refund.
This is not acceptable customer service. Reebok arranged the shipment, so telling the customer to wait indefinitely or check with the courier is not a resolution. I paid for goods that were not delivered, and Reebok failed to take ownership of the problem.
In the end, I had to open a PayPal Item Not Received dispute. PayPal resolved it and refunded the full amount. It says a lot that PayPal sorted the issue faster than Reebok could provide a straight answer.
I would not order directly from Reebok again. Poor delivery experience, poor communication, and no meaningful support when something goes wrong.
June 19, 2026
Unprompted review
Reply from Reebok Europe
Hi Chris,
Thank you for taking the time to share your detailed feedback.
We are very sorry to hear about your experience and fully understand your frustration. We recognise that the delay, the lack of clear tracking updates, and the uncertainty surrounding your order led to a disappointing experience.
We have already reached out to you privately to explain the circumstances behind the delay. Unfortunately, your parcel was affected by an exceptional logistics issue outside of the normal delivery process, which resulted in significantly longer transit times than expected and limited visibility within the tracking system.
While this situation was outside of our usual operations, we understand that this does not change the impact it had on you as a customer. We sincerely apologise for the inconvenience, the time spent seeking updates, and the frustration caused throughout the process.
Your feedback is valuable to us and helps us improve how we communicate and handle similar situations in the future.
Thank you again for bringing this matter to our attention, and please accept our sincere apologies once more.
Have a great day,
The Reebok Team
Frustrating inflexible inability to cancel or change orders
Reebok's antiquated ordering system is atrocious. My 18 month old child managed to do an order through my Shopify app. To my old address. I contacted support within minutes of the order being placed, only to be told the order couldn't be cancelled and the address couldn't be changed. My order then didn't ship for several days. Once I had tracking info I organised to reroute the parcel to a post office. It was still delivered to a random shed on a previous neighbours property, I had to go and physically hunt for it. And then had to arrange a courier to pick up and return the shoes. All this hassle could have been avoided if Reebok just let me cancel the order! The time packing, delivering, my time finding it, the courier who then had to come pick up the parcel. What a waste of time and money! I also had several nonsense emails from support staff that weren't relevant to the issue I raised. About how they know it's hard to be patient when you want your things, but I'll be glad to know my items have arrived! Such a frustrating experience, although I've ordered shoes in the past I wouldn't again based on this experience.
June 8, 2026
Unprompted review
Reply from Reebok Europe
Hi Amber,
Thank you so much for taking the time to leave your review. We're truly sorry again for all the trouble and frustration this order caused.
We understand your concerns, and your feedback is valuable to us. We're actively working on improving our processes and the overall customer experience.
Thank you again for sharing your experience with us.
Have a great day,
The Reebok Team
If i could give 0 stars i would
If i could give 0 stars i would. What happened? From the very start they have been nothing but a hassle. I ordered an item in the wrong size in my order, contacted immediately but was told there was nothing they could do even though it wasn't despatched til 3 days later. When items arrived the leggings I wanted were a joke in size . they would be lucky to fit a 6 year old in width and height!! asked if they could collect from me as im disabled and struggle with mobility, was told no, also don't have a fedex return point within reasonable distance, not that I had a printer to print the return label. So had no option but to buy a printer just so I could return!! complete unhelpful and uncaring company to deal with..will never purchase Reebok again
June 17, 2026
Unprompted review
Reply from Reebok Europe
Hi Sarah,
Thank you for taking the time to share your review with us.
We are very sorry to hear about the difficulties you experienced with your order and the frustration this caused. We understand that delays, sizing issues, and challenges with the return process can be disappointing, and we apologise that your experience did not meet your expectations.
We truly appreciate you taking the time to provide this feedback, as it helps us identify areas where we can improve our service.
We have already reached out to you personally to assist with your case and hope we can help find a suitable solution.
Thank you again for sharing your experience, and we apologise once more for the inconvenience caused.
Have a great day,
The Reebok Team
1 star
1 star – if I could give zero, I would.
I placed my order on 24/04, and today is 08/06. More than six weeks have passed, and I still have neither received my order nor my refund.
I paid for these shoes with my hard-earned money. To this day, I have neither received the product I paid for nor gotten my money back. This has been an extremely disappointing and frustrating experience.
Despite numerous attempts to contact customer service, the issue remains unresolved. At first, I was repeatedly assured that the matter was being investigated, but now I am no longer receiving any responses at all. Being completely ignored after such a long wait is unacceptable.
What is most disappointing is not only the failure to deliver the order, but also the complete lack of communication and accountability. As a customer, I feel ignored and left without any meaningful support.
This has been one of the worst online shopping experiences I have ever had. I regret placing this order and will never purchase from this company again. Based on my experience, I cannot recommend them to anyone.
June 8, 2026
Unprompted review
Reply from Reebok Europe
Hi Gosia,
Thank you for taking the time to leave such detailed feedback.
We are truly sorry to hear about your experience and completely understand your frustration. Waiting such a long time for a resolution is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment this situation has caused.
We appreciate you sharing your experience with us, as feedback like yours helps us identify areas where we need to improve.
I have already reached out to you directly with a proposed solution and hope that we can now bring this matter to a satisfactory conclusion for you.
Once again, please accept our sincere apologies for what happened with your order and for the time it has taken to resolve the issue.
Thank you for your patience and for bringing this matter to our attention.
Have a great day,
The Reebok Team
Absolutely useless.
Sent wrong size. Returns are a nightmare. No response from customer service. Do not bother.
Absolutely rubbish. Expect better from official Reebok site. Will try temu next time.
June 2, 2026
Unprompted review
Reply from Reebok Europe
Hello Adrian,
Thank you for leaving your feedback here.
We are sorry to hear about your return experience.
We have already contacted you directly and hope that we were able to resolve the issue and answer your questions.
Thank you again, and have a great day.
The Reebok Team
Do not use this website
Do not use this website, placed an order nearly two weeks ago, money was paid out of my account, no confirmation email, no updates, and no trainers! Order doesn’t exist on my online account in the website either. Shambles.
May 22, 2026
Unprompted review
Reply from Reebok Europe
Hi Jake,
Thank you for leaving your review.
I’m sorry to hear about the delay with your order. We have already reached out to you directly to request some additional information.
Could you please reply with the email address you used when placing the order so we can locate it and determine the next steps as quickly as possible and assist you further?
Sorry again for the inconvenience, and thank you in advance for your cooperation.
Have a great day,
The Reebok Team
If i could it give it 0 stars i would.
If i could it give it 0 stars i would.. absolute garbage of a company dealing with orders and delivery. Do not purchase from this website waste of time and money..
15 days later
I have finally received my product i thought it is only fair to the company that i update my experience
June 1, 2026
Unprompted review
Reply from Reebok Europe
Hi,
Thanks so much for taking the time to leave your feedback.
We're very sorry to hear about your experience with your order. At Reebok, we aim to amaze our customers in every interaction, and we sincerely apologize if we did not succeed in doing so on this occasion.
Unfortunately, we have not yet received the additional information we requested in order to review your case further. We previously contacted you directly to assist and investigate the matter, but we have not received a response.
Again, we're sorry for your experience, and thank you very much for taking the time to share your honest feedback with us.
Have a wonderful day!
Your Reebok Team
No delivery - order #RB643719
Should have read the reviews but trusted Reebok. Placed order over a week ago and tracking suggests the delivery company are still waiting for delivery instructions. Have emailed customer service but no reply. Order number #RB643719
May 26, 2026
Unprompted review
Reply from Reebok Europe
Hi Billy,
Thanks for taking the time to leave your feedback. We’re sorry to hear about the delay and the frustration with your order.
Please note that we have already reached out to you with an update regarding the shipment status. We understand your concern and appreciate your patience while this is being resolved.
Thanks again for your review.
Have a great day,
The Reebok Team
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