Reebok Europe Reviews 

Should have read the reviews but trusted Reebok. Placed order over a week ago and tracking suggests the delivery company are still waiting for delivery instructions. Have emailed customer service but no reply. Order number #RB643719

I ordered sneakers from this website. It said delivery would take 5–7 working days. More than a week has already passed, and the item still hasn’t been shipped. I contacted support and said that I want to cancel the purchase and get my money back. They replied:

“Unfortunately, we cannot make any changes to an order after it has been placed, so no cancellations, address changes, or size changes are possible. Once your package has been delivered, you can start a return on our website by using the link below to create a return label.”

It feels like a joke—waiting an unknown amount of time for them to ship the item, only to then have to return it afterwards…

1. The Reebok website doesn't make it clear that orders are sent to the UK from the Netherlands.

2. Tracking is difficult, they take a long time to hit the Royal Mail system and arrived later than expected.

3. I ordered Reebok Classics as I had an old pair from quite a few years ago. They claim they sell the originals, but the fit is quite different, and they are not of the same quality.

4. Website is difficult to use and clunky, constant emails codes are required to view order status - and the returns portal is completely separate - it's not straightforward.

5. That being said, they did arrive, and the refund was processed as soon as the order arrived at their facility in the Netherlands.

6. Customer service responses were helpful.

Order hasn't been dispatched after 7 working days. Customer service response is slow and hasn't resolved the issue.

Extremely poor would never order from here ever again.

Delivery said 3 to 7 working days it’s been a week with no confirmation of delivery. ETA.

Spoke with someone via email said they would check with the relevant department. Haven’t heard back since no response to any of my other messages..

Complete scam and waste of time will be contacting my bank to reverse the transaction.

Do not waste your time

I ordered sneakers 7 weeks ago and paid via PayPal. Unfortunately, I never received the item. Customer service kept me waiting for a very long time, but nothing ever happened, and now no one is responding to my emails anymore. Never again!

Additional note: I got my money back after 2 months.

Ordered a pair of tennis shoes and within one hour realized I wanted a different color. I immediately reached out to Reebok customer service, sent multiple emails back and forth, and got absolutely nowhere. Apparently their system doesn’t allow any modifications to an order — not even a color swap minutes after placing it.
My only option? Wait for the shoes to arrive, refuse or return them, and eat a return penalty for the trouble. That’s not customer service, that’s a trap.
In 2026, when every other retailer offers easy order edits, flexible returns, and actual support, this kind of rigid, customer-hostile policy is inexcusable. Competitors are running circles around them.
I won’t be buying another pair of shoes from Reebok. Ever. There are too many better options out there.

Order a pair of trainers two weeks ago -

ORDER RB606385

Royal Mail tracking shows item hasn’t been received by them. Website says shipping within three days.

I have reached out to customer services and no response.

Avoid ordering from this company at all costs.

Absolutely awful company, DON'T USE, my order arrived minus one pair of trainers, I reported this immediately via email. After nearly a month and numerous email from me chasing this up I have received a email from Roy. Saying they understand it concerning to not receive a full order, how ever there investigation shows the parcel weight was correct on delivery and matches the weight recorded in the warehouse, so on this occasion no refund or replacement will be sent. Leaving me £79 + the duty out of pocket.
Roy then wishes me a wonderful day.
Disgusted with the customer service from a multi national company
1star rating is to much

Non existent customer service. Multiple emails and no reply! Order not sent and was a birthday present. Won’t ever re order or recommend!!! RB589045

Oh dear, they took my order for a pair of trainers, cost £70, however, other than a confirmation email I've not received anything since.
I thought purchasing a pair of reebok trainers from a long standing, reputable brand name I'd not need to check out any reviews before parting with my hard earned money
HOW WRONG WAS I TO PLACE MY TRUST IN YOU.
Absolutely despicable

Ordered 3 pairs of shoes, at the last minute they cancelled two, but still charged me for import duties. Ignored all emails, no phone number available.

My order #RB575272 still hasn’t been shipped one week later. I have sent several emails to inquire about the status, but I haven’t received any response. Very disappointed with the lack of communication and service.

I ordered a pair of shoes from the Reebok website. I assumed a big-name brand like Reebok would be able to run an online delivery service - but I was so wrong.

I initially suspected something was wrong just a couple of days later when I realised I had only received one email confirming my order. No updates regarding processing or dispatching which I had expected to see.

Looking at their Trust Pilot scores I knew then that I had made a big mistake ordering directly from Reebok. After another week of no updates I sent an email enquiring about the order, and after a few days received an automated email saying that the order could not be fulfilled and had been cancelled. I suspect they didn't have the shoe in stock.

I was refunded and offered a 20% off voucher (as if I would risk another order with them!). The fact they apologised and refunded the money quickly is the only reason why this is not 1 star.

I don't know how such a well known brand is unable to run an online shop, but there you go. Avoid.

Reebok EU is now owned by an Indian company called Batra Group jointly with Galaxy Universals. This explains why they took my money and did not deliver my trainers despite various contacts with customer service who did not respond. ***AVOID***

nothing went wrong this time, i got the reebok shoe white, its cousy comfortable and cofotable, but i found out it not leather since its starting to tear at the edges. i like the shoe.

Ordered a pair of shoes on the 12th of January! Nothing yet, which is a disgrace. Emailed them multiple times and only one response they are looking into it. That was on the 26st of January..

Such a disgrace of a big brand. I am lucky I ordered these shoes with Klarna so they are looking into the issue as well..

Subject
FINAL NOTICE – Outstanding Claim: Order RB538256 (Not Received) – 3 Weeks No Response
Dear Reebok Customer Service Team,
I am writing to formally escalate my complaint regarding Order RB538256, which was reported as delivered on 28 January 2026 but was never received.
Despite my initial report on 29 January 2026 and your response on 30 January 2026 requesting a Denial of Receipt (DOR) form, I have received no further communication or resolution for over three weeks. This delay is unacceptable.
Case Summary:
Order number: RB538256
Item: Adidas LeBron Shoes
Delivery address: London SE10 9EW
Courier: Royal Mail
Status: Marked as delivered — NOT RECEIVED
No signature, no photograph, no safe-place confirmation provided
I have:
Checked thoroughly around the property
Contacted neighbours
Confirmed no authorised person accepted the parcel
The parcel was not delivered to me, and no valid proof of delivery has been provided.
Under the UK Consumer Rights Act 2015, responsibility remains with the seller until the goods are physically delivered to the customer or left in a clearly authorised safe place. As this did not occur, liability remains with Reebok, not me.
Required Action:
Please confirm within 48 hours that you will:
Issue a full refund to my original payment method, OR
Dispatch a replacement order immediately
Failure to resolve this matter promptly will leave me no option but to:
Initiate a chargeback through my bank, and
File a formal complaint with Trading Standards and the relevant consumer protection authorities.
I trust this matter can still be resolved amicably and promptly.
I look forward to your urgent response.
Kind regards,
John

Delivery Address London SE10 9EW

I have processed an order 10 days ago and never received tracking for the parcell.
None would answer my reuqest of support trough customer service adress.
Very disappointed and still waiting for support.

I ordered a hoodie on the 9th February and I have not heard a thing regarding dispatch of my order i have emailed them 5 times and not one answer from them it's a disgrace how long you have to wait,i even emailed Reebok USA they're could not do anything but they answered me straight away not like Reebok EU Will have to keep trying them properly waist of time,my order number is Reebok RB563246