Reed Reviews 1,378

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive nature, and genuine commitment to finding the right fit for individuals. Many highlight the exceptional customer service, noting that the team is approachable, easy to talk to, and always willing to go above and beyond to assist. People appreciate the clear communication and the efficiency of the service, often leading to successful job placements. However, some customers also noted issues with contact and response times, mentioning instances where they did not receive follow-up communication after expressing interest in a role or after being promised a call back. A few other people also felt that the company did not adequately support them in certain situations, or had concerns regarding the handling of their information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, attentiveness,... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the supportive,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers, like those who worked with Connor... See more

Response time

Users describe ambiguous interactions with response times. While some customers, like those who praised Chloe... See more

Based on these reviews

Rated 5 out of 5 stars

Connor Stainthorpe was honestly brilliant. He was so easy to talk to and always spoke to me like a friend, which made the whole process feel really comfortable. He kept me updated every step of the... See more

Company replied

Rated 5 out of 5 stars

From our first phone call I felt comfortable and confident that Gail Irvine from reed Newbury would help me secure a new role. She not only took into consideration what would be the best fit for me, b... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Connor Stainthorpe enough. After a difficult few months trying to find a role suited to my new needs, Connor went above and beyond for me. He was incredibly kind, empathetic, pro... See more

Company replied

Rated 5 out of 5 stars

Reed specially Natalie Wilson and Ryan latter really helped me with finally securing a permanent role for a great company with promising career progression. Can’t thank you both enough for all you... See more

Company replied


Company details

  1. Recruitment Service
  2. Human Resource Consulting
  3. Recruiter
  4. Temp Agency

About Reed

Written by the company

We're here to help you take your next step in the world of work, wherever or whatever it is.

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the globe.

Looking for employer solutions?

As the UK’s largest family-run recruitment company we’re here to help you tackle your business challenges, whatever they may be. 

From recruiting for talented individuals across 20 sectors for a permanent, temporary, or interim role; to consultancy, recruiting at scale, screening and training, we have a solution to help your business thrive.

With experts across the country Reed can support you on the journey – with excellent customer service, long guarantees, and solutions to all your needs.

Looking to take the next step in your career?

Every five minutes someone starts a new job through Reed. 

Whether you’re looking to take the next step in your career or break into a new industry, we have a solution for you. 

Search for thousands of roles or contact a local expert based in our offices across the UK, who specialise in recruiting for 20 sectors – from accountancy and finance, to technology, education, and health and care.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I’ve had a negative experience with…

I’ve had a negative experience with recruiter Dawid Janocki. He was very responsive before the interview but quickly disappeared afterward. While detailed feedback isn’t expected, a brief email or call would have been appropriate, especially after a follow-up was sent.

November 30, 2025
Unprompted review
Reed logo

Reply from Reed

Hi Dániel,

We have reached out to you previously a couple of months ago. If you have any further feedback or information, please contact our team at service.excellence@reed.com. They will investigate as soon as possible.

Kind regards

The Reed Recruitment Agency team

Rated 5 out of 5 stars

New role landed thanks to Reed (Enrida's team)

I had an outstanding experience with Reed, particularly the Cambridge office and Enrida Jashari’s team. They supported me through every step of securing my next role — from interview preparation to identifying the right opportunity — and even went above and beyond by assisting with the UK settlement process, which was a legal requirement for the position. Their dedication and professionalism made a real difference, and I’m genuinely grateful for their support.

March 5, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Pedro,

We're happy to hear that you had such a positive experience with Enrida at our Cambridge office. It's great to know the team supported you through the entire process, including the settlement process. We appreciate your kind words and are grateful for your feedback.

The Reed team

Rated 5 out of 5 stars

Recommendation


I would highly recommend Reed Employment Services. Especially. I would have no hesitation in recommending this agency to anyone looking for work. I would highly recommend Phil Mead for his professionalism, support and good advice

Carol A
Reading

March 4, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you, Carol, for your kind words. We're happy to hear that you had such a positive experience with Phil and that you found his support so valuable during your job search.
Wishing you all the best.

The Reed team

Rated 5 out of 5 stars

I would like to give Robbie Telfer 5 stars

I would like to give Robbie Telfer 5 stars. Right from the first moment of contact he showed the highest level of professionalism. Robbie secured me a position within 48 hours and has made the process an absolute pleasure. highly recommend and many thanks once again to Robbie.

March 4, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Susan,

We're happy to hear that you had such a positive experience with Robbie! It's great to know the process was a pleasure and that you appreciated his high level of professionalism. Thank you for your recommendation and feedback.

The Reed team

Rated 5 out of 5 stars

Brilliant company and staff.

From the first point of contact, Connor Stainthorpe has been my champion and made the process of getting a new job painless. His interview prep session was invaluable and I cannot thank him enough for the time and effort he has put into my journey. Thank you so much for everything!!!
I will absolutely recommend the company and Connor for any recruitment needs.

March 3, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Laura,

We're happy to hear that your experience with Connor was painless and positive. We appreciate your kind words and are so glad the interview preparation was invaluable. Thank you for recommending our services!

The Reed team

Rated 5 out of 5 stars

Friendly service

Great team, really friendly and helpful.

March 2, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Kristina,

We appreciate your kind words about our team. We're glad our they could provide such a positive and helpful experience for you. Please don't hesitate to reach out to us if we can be of further help in the future. All the best!

The Reed team

Rated 5 out of 5 stars

Review of recruitment process

Throughout my process, Connor has made me feel at ease, always fully informed and excited for what’s to come. Nothing was too much hassle and the support that has been provided and the attentiveness shown has been next level. Would highly recommend!

February 27, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you, Zelda! We're happy to hear Connor made you feel at ease and kept you informed throughout the process. It's great to know the support and attentiveness he provided exceeded your expectations. Thank you for your recommendation. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

Very happy how reed can help out

Very happy how reed can help out

February 27, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you, Daniel. We're so glad that our team could be of assistance to you; we appreciate your positive feedback, and we wish you all the best in your endeavours.

The Reed team

Rated 5 out of 5 stars

Connor has been so helpful finding me…

Connor has been so helpful finding me the perfect job. He keeps me updated at each stage and has been really helpful with interview advice etc . Definitely reccomend!!

February 21, 2026
Unprompted review
Reed logo

Reply from Reed

HI Millie,

We're happy to hear Connor was so helpful in your job search! We appreciate your recommendation and are glad you found the perfect job.

The Reed team

Rated 5 out of 5 stars

Above & Beyond

Kyle, the Area Manager for Reed, Plymouth. So helpful, supportive and professional. Went above and beyond ... his a real credit to Reed.

February 20, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you, Kelly for taking the time to share your positive experience with Kyle and our team. We're so happy to hear that you received such helpful and supportive service. Thank you!

The Reed team

Rated 5 out of 5 stars

Simon from the Manchester (exchange)…

Simon Butler from the Manchester (exchange) office contacted me around 4 weeks ago with a great opportunity. Throughout the process he was clear, professional and confident.

Im grateful to him for the trust shown in me.

Highly recommended.

February 20, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you for your kind words. We're happy to hear that you had a positive experience with Simon. We appreciate your kind words regarding the clarity, professionalism, and confidence demonstrated during the process, and we thank you for the recommendation.

The Reed team

Rated 5 out of 5 stars

I had the absolute best experience with…

I had the absolute best experience with Reed, thanks to Megan Tang. She was incredibly pleasant to work with, highly professional, and truly committed to finding the best fit for her clients. Megan made the entire job-seeking process feel seamless and stress-free, always keeping me informed and supported every step of the way.

Thank you so much, Megan, for your dedication and hard work - you are a fantastic asset to the Reed team!

February 19, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Zonay,

We're happy to hear that you had such a positive experience! It's great to know that the job-seeking process felt seamless and stress-free, and that you felt supported. We appreciate your kind words and recognition of Megan's dedication.

The Reed team

Rated 5 out of 5 stars

Highly recommend

As someone who has really struggled in finding a job recently, I was really impressed with the promptness and professionalism of this company. I would highly recommend using this service, and personally I was helped by Connor Stainthorpe who was incredibly helpful and friendly!

February 17, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Charley,

We're happy to hear that you had a positive experience and appreciate your high recommendation! We're so glad Connor was helpful during your job search. Thank you for your feedback!

The Reed team

Rated 1 out of 5 stars

I had a highly disappointing experience…

I had a highly disappointing experience with Reed Specialist Recruitment.

After completing all required recruitment and compliance steps—including submitting extensive documentation, background checks, DBS clearance, references, and responding promptly to all requests—communication completely stopped after 4 February.

Despite sending multiple polite follow-up emails, I received no updates, no guidance, and no explanation as to whether the process was progressing, paused, or stalled.

To the best of my knowledge, I submitted everything required. If anything had been missing, there was no proactive follow-up or guidance, which should be a basic professional standard in recruitment.

Candidates should not be left guessing after investing significant time, energy, and personal resources.

More concerning was the apparent lack of managerial oversight or escalation. The process seemed to be handled independently without supervision when communication broke down, leaving the candidate completely unsupported. Without proper escalation mechanisms, candidates are left in uncertainty despite full compliance.

I eventually requested erasure of my personal data under UK GDPR, which also went unacknowledged, further adding to concerns around compliance and accountability.

Overall, this experience reflected poor communication, lack of transparency, and inadequate recruitment governance. I would advise candidates to proceed with caution unless clear communication, oversight, and accountability are demonstrated.

February 5, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We take all concerns seriously and will investigate this matter further.

To help us look into this in more detail, please contact our Service Excellence team at service.excellence@reed.com.

Kind regards,
The Reed team

Rated 1 out of 5 stars

Great contract agency but even though…

Great contract agency but even though client said to me personally they though my work was thorough and would have me anytime but not through read as they where charging them a £1000 per day for my skills, I told them I wasn't being paid anywhere near that amount just £50 per day, I was so angry and as you can imagine so was the client. Why are all agencies so greedy and villainous ?

February 13, 2026
Unprompted review
Reed logo

Reply from Reed

We are sorry to hear about the negative experience you have had. Please provide further details to our team at service.excellence@reed.com. Our team will investigate as soon as possible.

Kind regards

The Reed Recruitment Agency team

Rated 5 out of 5 stars

Job search success

Ryan Latter helped me find a contract role, matching my experience to the right position rather than just filling a vacancy.
I would not hesitate to contact Ryan when this contract ends and I need to find my next job.
Highly recommended.

February 12, 2026
Unprompted review
Reed logo

Reply from Reed

Hi, NH
We're happy to hear that you had a positive experience with Ryan! It's great to know the role was a good fit for your background, and we appreciate your recommendation. We look forward to helping you again.

The Reed team

Rated 5 out of 5 stars

The perfect fit!

Connor Stainthorpe was honestly brilliant. He was so easy to talk to and always spoke to me like a friend, which made the whole process feel really comfortable.
He kept me updated every step of the way, and even though I originally applied for a different role, he actually reached out to an organisation he’d worked with before because he thought something better might be coming up. It turned out to be the perfect fit for both me and them.
I’m really grateful for his help and couldn’t recommend him more.

February 11, 2026
Unprompted review
Reed logo

Reply from Reed

HI Jane,

We're happy to hear that you had such a positive experience with Connor. It's great to know that you felt supported and well-informed throughout the process. We appreciate your kind words and are glad we could help you find the perfect fit. Thanks for sharing your feedback!

The Reed team

The Reed team

Rated 5 out of 5 stars

Over the last 5 years I have worked…

Over the last 5 years I have worked with Abi Magauran at Reed. Her professional approach and knowledge has been so important for us to recruit the correct candidate. Changing briefs or even decisions is met with courtesy and support.
I would recommend Abi and Reed to anyone who is looking for recruitment support.

January 30, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you, Helen, for your kind words. We're happy to hear that the support you've received from Abi has been so valuable over the years. We appreciate you sharing your positive experience and recommending our services. Thank you!

The Reed team

Rated 5 out of 5 stars

Reed consultants

Reed specially Natalie Wilson and Ryan latter really helped me with finally securing a permanent role for a great company with promising career progression. Can’t thank you both enough for all your help from putting me forward for roles to helping with interview preparation thanks again and all the best

Thanks

Chris

February 9, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Christopher,

We're happy to hear that you secured a permanent role with career progression! We appreciate your kind words about Natalie and Ryan. We're so glad they could assist you with your job search and interview preparation. We wish you all the best in your new position.

The Reed team

Rated 1 out of 5 stars

Reed Learning - CIPD Level 7

My review relates to Reed Learning, who by default become my learning provider for my CIPD Level 7, through the acquisition of another provider who I originally signed up with [Watson Martin]. My experience of Reed Learning has been appalling. Not really interested in supporting learners, multiple different tutors assigned, not interested in learning and development for candidates, no regard for reasonable adjustments, EDI issues and simply refer you to their complaints process when you challenge their conduct, rather than seek to resolve issues - and very little follow up. I would avoid them at all cost - there are much better providers out there. Don't waste time or money with the,

February 2, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you for your review. We are sorry to hear about your experience. Your review indicates that it is for Reed Learning (reed.com/learning) our learning solutions business. This TrustPilot profile is for our recruitment agency business (reed.com). For help please contact 020 7932 2760 or email them at hello@reedlearning.com. They will be able to help resolve your issue.

Kind regards,

The Reed team

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