Reed Reviews 1,378

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, supportive nature, and genuine commitment to finding the right fit for individuals. Many highlight the exceptional customer service, noting that the team is approachable, easy to talk to, and always willing to go above and beyond to assist. People appreciate the clear communication and the efficiency of the service, often leading to successful job placements. However, some customers also noted issues with contact and response times, mentioning instances where they did not receive follow-up communication after expressing interest in a role or after being promised a call back. A few other people also felt that the company did not adequately support them in certain situations, or had concerns regarding the handling of their information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, attentiveness,... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the supportive,... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. While some customers, like those who worked with Connor... See more

Response time

Users describe ambiguous interactions with response times. While some customers, like those who praised Chloe... See more

Based on these reviews

Rated 5 out of 5 stars

Connor Stainthorpe was honestly brilliant. He was so easy to talk to and always spoke to me like a friend, which made the whole process feel really comfortable. He kept me updated every step of the... See more

Company replied

Rated 5 out of 5 stars

From our first phone call I felt comfortable and confident that Gail Irvine from reed Newbury would help me secure a new role. She not only took into consideration what would be the best fit for me, b... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Connor Stainthorpe enough. After a difficult few months trying to find a role suited to my new needs, Connor went above and beyond for me. He was incredibly kind, empathetic, pro... See more

Company replied

Rated 5 out of 5 stars

Reed specially Natalie Wilson and Ryan latter really helped me with finally securing a permanent role for a great company with promising career progression. Can’t thank you both enough for all you... See more

Company replied


Company details

  1. Recruitment Service
  2. Human Resource Consulting
  3. Recruiter
  4. Temp Agency

About Reed

Written by the company

We're here to help you take your next step in the world of work, wherever or whatever it is.

In the early 1960s, Reed pioneered specialist recruitment in the UK. Seven decades on, we have become the world’s largest family-run recruitment business, with offices spanning across the globe.

Looking for employer solutions?

As the UK’s largest family-run recruitment company we’re here to help you tackle your business challenges, whatever they may be. 

From recruiting for talented individuals across 20 sectors for a permanent, temporary, or interim role; to consultancy, recruiting at scale, screening and training, we have a solution to help your business thrive.

With experts across the country Reed can support you on the journey – with excellent customer service, long guarantees, and solutions to all your needs.

Looking to take the next step in your career?

Every five minutes someone starts a new job through Reed. 

Whether you’re looking to take the next step in your career or break into a new industry, we have a solution for you. 

Search for thousands of roles or contact a local expert based in our offices across the UK, who specialise in recruiting for 20 sectors – from accountancy and finance, to technology, education, and health and care.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I cannot thank Connor Stainthorpe enough.

I cannot thank Connor Stainthorpe enough.

After a difficult few months trying to find a role suited to my new needs, Connor went above and beyond for me. He was incredibly kind, empathetic, professional and supportive throughout the entire process.

He even helped me prepare for my interview on the morning of and gave genuinely helpful feedback.

I’m delighted to say I’ve been offered the job and that’s thanks to Connor.

February 4, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Elisha,

We're so happy to hear about the positive impact Connor had during your job search. We appreciate you highlighting his kindness and support. We wish you all the best in your new role!

The Reed team

Rated 5 out of 5 stars

Great service from all at Reed…

Great service from all at Reed especially Ella Atkinson who got me signed up and out to work as quick as possible.
Thankyou so much x

January 30, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Clair,

We're happy to hear that you had such a positive experience with Ella! It's great to know we could assist you in finding work so quickly. Thank you for your feedback.

The Reed team

Rated 2 out of 5 stars

Good to begin with, and then...

I worked with this agency on a supply placement and unfortunately experienced repeated issues with basic professionalism and communication.

Everything was going well until my initial consultant, Luke, left. On more than one occasion, payment was not made on time. My placement was also ended without being communicated to me in advance, which caused unnecessary disruption.
There was a significant delay in applying AWR (over a month beyond the qualifying point), despite this being a statutory entitlement. During my time with the agency, multiple consultants assigned to me left without any handover or notification, which contributed to poor continuity and confusion.
Shifts were not consistently uploaded to the agency’s own platform, and communication was often difficult — with emails and phone calls going unanswered and, at times, responses being abrupt.
While individual staff members may have been doing their best, the overall experience suggested disorganisation and a lack of reliable systems. I would advise other supply teachers to keep careful records and to seek clear, written confirmation on pay, AWR, and booking arrangements.

Also; since I left i have been booked onto a number of shifts then cancelled at their end citing that I "Did not work"

January 20, 2026
Unprompted review
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Reply from Reed

Hi David,

We are sorry to hear about the negative experience you have had. Please provide further details to our team at service.excellence@reed.com. Our team will investigate as soon as possible.

Kind regards

The Reed Recruitment Agency team

The Reed team

Rated 5 out of 5 stars

Positive Experience working through Reed

I'm really happy that I got Victoria Jaros as my recruitment consultant. She has been really supportive and onboarded me so quickly to ensure I could start work as soon as possible. I've really enjoyed my experience with Reed so far, and I feel at ease corresponding with Victoria about anything I need.

January 26, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Reem,

We're happy to hear that you had such a positive experience with Victoria. It's great to know that the consultant provided excellent support and quickly got you onboarded. Thank you for your feedback, we wish you all the best.

The Reed team

Rated 5 out of 5 stars

Had a fantastic meeting with Astrid at…

Had a fantastic meeting with Astrid at the hull branch, very rewarding experience

January 30, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Brandon,

We're happy to hear that your meeting with Astrid was a rewarding experience. Thank you for sharing your positive feedback with us. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

Brilliant service from Connor…

Brilliant service from Connor Stainthorpe! He’s made what has been a very stressful time in my life a lot easier and has matched me up with a role that I’m very excited about! He’s been lovely to speak with and if you’re ever in York I owe you a pint! Thank you!

January 30, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Shannon,

We're happy to hear that Connor made a difference during a stressful time, and we appreciate your kind words. We're glad you're excited about your new role. Wishing you all the best in your endeavours!

The Reed team

Rated 5 out of 5 stars

Great agency

A very good agency to work for, they pay on time and offer good job opportunities. The staff are very kind and always ready to help. They gave me an excellent job opportunity and I am very grateful for it.

December 1, 2025
Unprompted review
Reed logo

Reply from Reed

Thank you, Patricia, we're happy to hear that you've had a very good experience working with us! We're glad that we could offer you an excellent job opportunity, and we appreciate your positive feedback.

The Reed team

Rated 5 out of 5 stars

Reed Manchester are one of the best…

Reed Manchester are one of the best recruitment agencies I have ever worked for. I highly recommend them.

January 30, 2025
Unprompted review
Reed logo

Reply from Reed

Thank you, Amina, we're happy to hear that you had such a positive experience with our team. Thank you for your kind words and recommendation!

The Reed team

Rated 5 out of 5 stars

positive experience…

I have had a really positive experience with REED they have supported me during job searching and have helped me with any relevant training I have needed.

January 27, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Shakeira,

We're happy to hear that you had a positive experience with our team during your job search and training. We appreciate your feedback and are glad we could assist you.

The Reed team

Rated 5 out of 5 stars

5 stars

I have a great experience with my work agency consultant, Muzna. She is very professional, supportive, and easy to communicate with. Thanks to her help, the whole process is quick and stress-free. I really appreciate her support and would highly recommend her.

January 27, 2026
Unprompted review
Reed logo

Reply from Reed

Hi, Ana-Maria, we're happy to hear that you had a great experience and found Muzna professional and supportive. We appreciate your recommendation and are glad the process was quick and stress-free for you.

The Reed team

Rated 5 out of 5 stars

Excellent!

I can’t recommend Dominic Watts highly enough. He helped me secure a role within a month and was fantastic to work with from start to finish. Communication was clear, consistent, and honest throughout the entire process, and I always felt fully informed and supported. He took the time to really understand what I was looking for and lined me up with a role that was a perfect fit. Professional, transparent, and genuinely friendly, an excellent recruiter who truly cares about getting the right outcome.

January 26, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Anna,

Thank you for sharing your experience. We're happy to hear that the support you received from Dominic helped you secure a role quickly. It's great to know the communication and the role alignment met your expectations. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

Connor Stainthorpe from Reed is worth…

Connor Stainthorpe from Reed is worth his weight in gold. I had been (unsuccessfully) job hunting for 3 weeks when he contacted me to let me know he had a job that I might be interested in. That was on Monday and by Friday I had the job! We caught up before the interview for a practice run and his advice was fantastic - it had been a while since I’d last had an interview and it gave me the confidence boost I needed. When the company was going to go with another candidate Connor even managed to negotiate an additional role with them. Incredible. Highly recommend ☺️

January 16, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Eilish,

We're happy to hear that you had such a positive experience with Connor! It's great to know he was able to provide valuable support and guidance during your job search. We appreciate you sharing your success story and recommendation. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

Stepped up to the challenge

I work for a food convenience retail business and shortly before Christmas we had a situation at one of our stores which meant we needed additional staff to help urgently at 6am on Christmas Eve. I phoned Jackie Horgan at around 3pm on 23rd December and requested help. Jackie and her colleagues Chris Willsher, Jessica Cecil, Melissa Knowles, and Sophie Mcdonald stepped up to the challenge, working over their normal working hours to provide us with 11 colleagues to work on Christmas Eve at 6am. Jackie provided me with regular updates throughout the evening, even past 8pm. Christmas Eve itself we requested a few additional workers to continue to help, and Jackie and colleagues spent their Christmas Eve working to support us right up until their time to leave. I just want to express my gratitude to Jackie and the team for all of their work at a time of crisis over the Christmas period. Thank you all! From Nicole

December 23, 2025
Unprompted review
Reed logo

Reply from Reed

Hi Nicole,

We appreciate you sharing your experience. We're happy to hear that our team could provide the support you needed during a critical time. It's great to know their dedication made a positive impact. Thank you for your positive feedback. If we can be of further help in the future, don't hesitate to contact us. Wishing you all the best!

The Reed team

Rated 1 out of 5 stars

i chose a course through Reeds Learning…

i chose a course through Reeds Learning I thought it should be great I completed it i am glad but after completing it i felt like i got scammed i had to take one retake where on that website which reeds learning diverted me showed the amount 4.99 for retake i was in bit rush i didnt check they charged me 6.99 instead Plus VAT its not finished there they also deducted somewhere around 16 pound for the certificates without my consent altogether they took almost 22 pound after finishing the course successfully i called them the person of Academy for Health and Fitness told me its only PDF format fee. OH MY DAYS
I feel like it scam done by Reeds first to allow these kind of people to RIP peoples pocket

January 22, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Farhan,

Thank you for your review. We are sorry to hear about your experience. Your review indicates that it is for Reed Learning (reed.com/learning) our learning solutions business. This TrustPilot profile is for our recruitment agency business (reed.com). For help please contact 020 7932 2760, or email them at hello@reedlearning.com. They will be able to help resolve your issue.

Kind regards,

The Reed team

Rated 5 out of 5 stars

Wonderful Support

Wonderful support from Jess - great experience - very helpful. She made looking made looking for my next role very easy. I would definitely recommend using Reed if you are looking for a new job.

January 16, 2026
Unprompted review
Reed logo

Reply from Reed

Thank you for your kind words and recommendation! We're happy to hear that you had such a positive experience with Jess! It's great to know that our support made your job search easier. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

Alvin Jose

This firm is absolutely recommendable! Alvin Jose helped me get two interviews in no time, the second of which led to my starting a great job in a couple of days. I cannot thank Alvin enough for helping and supporting me throughout! Great service!

January 16, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Susy,

We're happy to hear that you had such a positive experience with Alvin! It's wonderful that he could assist you in securing interviews and finding a great job so quickly. We appreciate your kind words and are grateful for your support. Wishing you all the best!

The Reed team

Rated 5 out of 5 stars

I worked with Dominic Watts on a recent…

I worked with Dominic Watts on a recent placement and was delighted with the service from him and the team at Reed Recruitment. I would highly recommend his & Reed's services. Great communication throughout the process, thank you.

January 9, 2026
Unprompted review
Reed logo

Reply from Reed

Hi Tom,

We're happy to hear that you were delighted with the support you received from Dominic. We appreciate your recommendation and are glad that our communication was helpful during the process. Wishing you all the best!

The Reed team

Rated 1 out of 5 stars

Absolutely HORRENDOUS EXPERIENCE

Absolutely HORRENDOUS EXPERIENCE
Pls be aware that any confidential information you share with your area manager will be shared without your consent with the same people you complained about.
If you dare to raise a grievance against someone be aware you’ll be treated worse than a criminal and be called a liar over and over again even though you have proof.
They are good for nothing, will not help you at all when you need it. They will request information and documents they legally cannot request, and if you refuse you’ll be mistreated until you finally ask to quit.

January 2, 2026
Unprompted review
Reed logo

Reply from Reed

We are sorry to hear about the negative experience you have had. Please provide further details to our team at service.excellence@reed.com. Our team will investigate as soon as possible.

Kind regards

The Reed team

Rated 5 out of 5 stars

Thank you Sabina…

Working with my senior recruitment consultant Sabina was a fantastic experience. Her communication was excellent throughout the entire process, providing valuable insights and support. She is professional and kind. I applied for a role in November and had an interview and a new role in December. I recommend Sabina Nugajevaite in the Dublin, Ireland office.

December 15, 2025
Unprompted review
Reed logo

Reply from Reed

Thank you for sharing your experience, JD! We’re delighted to hear that Sabina provided excellent communication and support throughout your journey. It’s fantastic that you secured a new role so quickly. Wishing you every success in your new position!

The Reed team

Rated 5 out of 5 stars

All the team have been great getting me…

All the team have been great getting me jobs and merry Xmas to you all

November 5, 2025
Unprompted review
Reed logo

Reply from Reed

Hi Deborah,

Thank you for your kind words! We're delighted you have found our team to be helpful in getting you work. If we can be of further help, please don't hesitate to contact us. Wishing you all the best, and a merry Christmas to you too!

The Reed team

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