It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I didnt realise id subscribed straight away but when I did and wanted to cancel i emailed the support team. Almost immediately it was cancelled with a lovely friendly message and a feeling it really... See more
I forgot to cancel the trial subscription and was billed accordingly. While exploring how to get a refund, I read some poor reviews regarding cancelling and customer service so I was a bit apprehen... See more
Jake was awesome! Dude stayed with me saw it through to resolution Probably the best support out there tbh - really committed to the client and world class - way better than the big tech compan... See more
Company details
Written by the company
Reface app is an AI content creation app. Generate AI avatars, make viral videos, transform a selfie in seconds. Britney Spears, Miley Cyrus, Justin Bieber, and Snoop Dogg have all made content with it. Reached #1 in the US App Store. 200M+ downloads.
Contact info
Kyiv, Ukraine
- hi@reface.ai
- reface.ai
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Great job with helping with cancellation
July 19, 2026
Unprompted review
Real person handled my issue and was…
Real person handled my issue and was very helpful. Plus it was easy and responsive
July 18, 2026
Unprompted review
I only wanted to try the introductory…
I only wanted to try the introductory offer on July 6/26 to try the Reface app for $8.39. I did not sign up for a weekly subscription for $20.99. I tried to get a refund on the second charge of $20.99 unsuccessfully. I was successful cancelling the subscription and follow up have been very good. I’d be happier if I had got a refund… I don’t know any other company that charges 20.00 per week?!?
July 5, 2026
Unprompted review
Reply from Reface
Hello Debbie. Thank you for sharing your feedback. We understand how frustrating it can be when a subscription renewal or billing amount comes as a surprise.
Reface offers introductory promotions that transition into a recurring subscription after the initial period, with the renewal terms and pricing shown during the sign-up process before purchase confirmation. That said, we understand that subscription details can sometimes be misunderstood, and we appreciate you sharing your concerns so we can continue improving the clarity of our checkout experience.
We're glad to hear that the cancellation process was completed and that our follow-up support was helpful. If you'd like us to take another look at your refund request, please contact us at hi@reface.ai and mention your Trustpilot review so we can review the details of your case.
Pleased experience
had an issue with paymentplan and subscription, after one single email it was resolved great service
July 19, 2026
Unprompted review
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Once I sent the email
Once I sent the email, I heard back right away. Before that, I struggled for days trying to figure out how to cancel my subscription. A cancel subscription button on your site would make this much easier.
July 19, 2026
Unprompted review
Great response!
July 19, 2026
Unprompted review
Subscription
I made the mistake of signing up for a subscription but Reface were so helpful and cancelled it for me straight away.
Thank you!
July 19, 2026
Unprompted review
Experience's reface
While the app itself wasn't quite the right fit for my needs, I am absolutely thrilled with your customer service. You were incredibly friendly, professional, and solution-oriented.I truly appreciate your great support!Best regards,Katja
July 19, 2026
Unprompted review
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Great costumer service!
Since I was not able to cancel my subscription I contacted Reface by email, and got the most professional response in no time. Thank you!
July 19, 2026
Unprompted review
Issue was hopefully solved
Issue was hopefully solved. Won't know till next month.
Asked for a refund, only offered it for 1 payment. Better than nothing.
Tom was great to deal with 🌟
July 18, 2026
Unprompted review
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Zero hassle, great service
When I was through with my app, I decided I no longer needed the subscription. The app really is amazing and I’ve recommended it to a few friends. I emailed the request to cancel the subscription and Jake responded with kind words and told me he manually cancelled it for me. Zero hassle. You guys really know how to show true customer service. Thanks again!
July 17, 2026
Unprompted review
The response and action was extremely…
The response and action was extremely quick. Thank you so much.
July 18, 2026
Unprompted review
Costumer server agent was helpful and…
Costumer server agent was helpful and effective. Helped with my issue and resolved it fast. I am very satisfied.
July 17, 2026
Unprompted review
Jake made it very easy at a stressful…
Jake made it very easy at a stressful time for me
July 17, 2026
Unprompted review
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I wanted to like this app
I wanted to like this app, and the 1st day was great . Be ready to copy and paste the password daily. But mine wouldn't work the 2nd, 3rd, 4th days. So I had to cancel. They tried troubleshooting, but ultimately I chose to cancel. Great app if you can sign in. Great customer support though.
July 18, 2026
Unprompted review
Reply from Reface
Hello Kellye. Thank you for taking the time to share your feedback. We're glad to hear you enjoyed Reface at first and that our support team was able to assist you while troubleshooting the login issue.
We're sorry the sign-in problem continued and that you ultimately decided to cancel. We understand how frustrating it can be when you can't access an app as expected, and we'll keep working to make the login process more reliable and seamless.
We appreciate your kind words about our support team. If you have any additional details about the issue you encountered, we'd be happy to look into it further at hi@reface.ai.
Thank you again for giving Reface a try.
Overcharge
The error with over charging was resolved very quickly and efficiently with very good communication with the team at Reface. A good outcome.
July 16, 2026
Unprompted review
Quick respond for min email
July 18, 2026
Unprompted review
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