Reface Reviews 

1,740
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,582 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the customer service for being helpful, friendly, and providing world-class support. People consistently highlight immediate and quick response times, leading to efficient issue resolution and prompt refunds for unintended services. However, some customers noted difficulty finding clear options to cancel subscriptions or manage them within the app. A few others mentioned unexpected charges after cancellation or for services believed to be free trials, sometimes finding the trial policy misleading. Some reviewers also found the app itself not worth the cost or experienced issues with certain features disappearing.

What people talk about most

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the swift, polite, and... See more

Subscription

Users describe ambiguous interactions with subscription management, with some finding it easy to cancel their... See more

Cancellation

Customers had ambiguous experiences with cancellation, with many reporting prompt and efficient service when... See more

Application

Clients share ambiguous opinions on the app, with some reviewers finding it amazing, creative, and fun, even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank s... See more

Rated 5 out of 5 stars

I didnt realise id subscribed straight away but when I did and wanted to cancel i emailed the support team. Almost immediately it was cancelled with a lovely friendly message and a feeling it really... See more

Rated 5 out of 5 stars

I forgot to cancel the trial subscription and was billed accordingly. While exploring how to get a refund, I read some poor reviews regarding cancelling and customer service so I was a bit apprehen... See more

Rated 5 out of 5 stars

Jake was awesome! Dude stayed with me saw it through to resolution Probably the best support out there tbh - really committed to the client and world class - way better than the big tech compan... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Reface app is an AI content creation app. Generate AI avatars, make viral videos, transform a selfie in seconds. Britney Spears, Miley Cyrus, Justin Bieber, and Snoop Dogg have all made content with it. Reached #1 in the US App Store. 200M+ downloads.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,740)

1,731 reviews in the last 12 months

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Rated 5 out of 5 stars

I signed up in error

I signed up in error, not realizing the sophistication and complexity of the app for what I was trying, so I requested a refund. Response was fast and effective, as well as fair.

July 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Complete waste of time

Complete waste of time, they dont tell tou it costs money to use, they wait until they havebtour personal details, you have uploaded pictures of yourself and then tell you its going to cost $8 a month to subscribe. Like seriously how many times over how many months would you use this? Just use ai via any of the free ai or you camera options. It will do the same thing.

July 18, 2026
Unprompted review
Reface logo

Reply from Reface

Hey! We appreciate you sharing your thoughts. We understand that discovering a subscription requirement after exploring the app can be frustrating, especially if it wasn't what you expected.

Reface allows users to preview the app and explore available features before subscribing. Any subscription details, including pricing and renewal terms, are shown before a purchase is completed so users can decide whether they would like to continue.

We also understand that value can be different for everyone depending on how often they use the features and what they are looking to create. Feedback like yours helps us improve how we communicate our features and subscription options.

If you have any questions about your subscription or would like us to review your case, please contact us at hi@reface.ai and mention your Trustpilot review. We’ll be happy to help.

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Rated 5 out of 5 stars

I cancelled my subscription but payment…

I cancelled my subscription but payment had gone out already. I sent an email to customer service and was genuinely surprised that I got a response straight away and a refund with no problems or delays. Much appreciated resolving the issue so promptly. Thanks

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Empathetic and kept giving me ways to find payment information that ultimately showed i had purchased a service from another company

The best customer service i have experienced in years

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Ripoff

The outcome is great! But the advertising for this app is very misleading. They say it’s $7.99. I was charged $22.59. I thought I must not have seen it right. Then I got a second charge. I didn’t know what that was for. It’s a WEEKLY charge! That’s a rip-off!

July 17, 2026
Unprompted review
Reface logo

Reply from Reface

Hi Tanya. We’re glad to hear that the final outcome was positive, though we understand your frustration with the pricing and billing details.

Reface offers introductory promotions, and some subscriptions renew on a weekly basis after the initial period. The subscription terms, including the renewal frequency and pricing, are displayed during the sign-up process before the purchase is confirmed.

That said, we appreciate your comments about how this information is presented. Clear communication around subscription details is important, and your feedback helps us identify areas where we can make the process easier to understand.

If there’s anything about your specific charge or subscription that you’d like us to review, please contact us at hi@reface.ai and mention your Trustpilot review. We’ll be happy to take another look

Rated 4 out of 5 stars

It appears to be far too easy to 'place…

It appears to be far too easy to 'place an order!' I also detest the way a 'subscription' is applied....many do not know that the meaning of this is a 'repeat order!' Luckily I was checking my bank statements the next day and to my horror, saw the transaction..You did respond, immediately, and with effect, very impressive and gives me confidence to deal with you in the future...Thanks.

July 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Stay away from this app

Stay away from this app, it is a fraud company they entise with false and trap your account to continue to draw money from your account l sent an email to the reply of my first review but they have not got back to me but requested for another payment fraud fraud.

Reface took an authorized payment of 19.99 from my account on after taking a 19.99 which they still have not yet refunded on the 10th of July, l had cancelled all my details on their system but another payment request this morning

July 17, 2026
Unprompted review
Reface logo

Reply from Reface

Hello. We understand why seeing another payment request after cancelling would be concerning, and we’re sorry for the frustration this has caused.

We’d like to clarify that deleting account details or removing the app does not always cancel an active subscription, as subscriptions are managed through the original purchase method. However, our team would be happy to review your specific case and check the status of any charges or refunds.

Please contact us at hi@reface.ai and mention your Trustpilot review, including the email address used for the subscription or any payment details you have available. We’ll investigate this and make sure your concerns are properly addressed.

We appreciate you bringing this to our attention and hope we can resolve this for you.

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