reflex-active.com Reviews 45

Buying a reflex active watch was the biggest waste of money. I don't think I've ever regretted buying anything more than this rubbish.

I started by buying the series 25 because of the nice looking design, but when I took it home, I realised that there's no way to have the watch connected for notifications without also being forced to answer phone calls on my wrist. It's either ALL calls and notifications or None! I do not wish to walk around talking into my watch.

I went back to the store and exchanged it for a series 5. This is even worse!!!

It's got a big round screen but the display is only a tiny little square in the middle.

I am receiving notifications an hour after I've already cleared it off my phone.

The font is unreadable.

The watch says my battery is full but the app says it's at 67%.

The watch is useless, I can barely even see the time because the display is so small.

I can't believe that I can't return this back to where I bought it from. Instead, I have to wait weeks and weeks for it to be mailed back to whatever country makes them.

EDIT: Whilst writing this review at 1:20pm AEST, I got a notification on my wrist that I received on my phone at 10:20am.

I purchased a smart watch for the wifes Christmas present we had to send it back within 5 months they sent us a replacement for the watch within 3 months the watch did the same thing stopped working wouldn't charge so contacted the company was told to return the watch again still to this day they are saying we haven't returned the watch back to them so there not going to replace this one that's after weeks of waiting for a reply I would say to ours buy from a better company

Complete garbage. You cant leave the room without it disconnecting from your phone. Sleep or heartbeat never measure. And absolutely no help when you contact the help centre either.

This is my second Series 8 watch. Returned the first (to Argos) when it just wouldn’t switch back on after charging. The replacement has never worked properly. I don’t mind the constant watch face change even though some are very hard to read in daylight, but this one has never recorded sleep, heart rate etc (the first one did) and worse, doesn’t record steps properly. It’s actually de-motivating to know you’ve walked 10,000 steps or more but watch says 2800! I know you get what you pay for but I may as well have thrown my £25 in the bin.
PS Previously had a very basic Radley watch which served me well for years until I lost it so not all cheaper watches have these problems.

Downloaded Red App as instructed and despite it stating compatible with Strava the option is not there unlike the Blue App which isnt compatible with the series 39 watch, emailed customer services 2 weeks ago via there website and still not heard back. Watch itself is ok but specifically got this as strava compatible which it isnt or rather the Red App isnt !

Poor watch and absolutely no customer service, do not bother buying

It's good for notifications and steps but says often my heart rate is 160 bpm even when I'm not wearing it.also not recording sleep. Not great if I'm honest but wasn't expensive and you get what you pay for I guess.

Got the reflex active red on a flight home about a year ago. first it was ok then noticed not registering sleep saying going to sleep at 22.00 when I went at 20.00 charging keeps cutting off and no answers from customer service giving it one more attempt but can’t just sleep time as it still says 22.00hrs then in bin it goes very poor

Sent my series 15 back after it stopped working 12mths later. Worked great up till then. They replaced it with series 23 which I find is rubbish. Plus cheaper to buy.
Does not record sleep. Says I have done 22000 steps when I have not been mobile much.
Unable to set achievements.
Only fit to tell the time. Message notifications

I purchased a Reflex Active smart watch and it developed a minor fault. i contacted the support centre and they were nothing short of first class. I wouldn't hesitate in buying any of their products in the future. This is customer service how it used to be

Reached out for support after app update in may. Still waiting. Random changes to time and date. No explanation!

I got a watch yesterday. Charged it wore it all night by 10 am today the battery had went flat. I have recharged it and after 3 hours battery is now 50%. I have rang customer service waited half hour no answer. Contacted via instagram no answer. Sent email. They replied asking for model no etc but have not replied since. Avoid at all cost

POOR WATCHES AND CUSTOMER SERVICE

I purchased the watch at the End of November 2024 and the watch strap which is not covered on the warranty broke after 4 months. I would avoid these watches.

The worst watch I've ever had the ear pods are rubbish too dont fit, poor sound! The watch doesn't count steps not even by half!! Dont waste your money

Watch is completely unfit for purpose. Didn't expect miracles for £36 but the majority of the features don't work, phone connection unstable and battery life poor. Waste of money

Bought their Studio Pro over-ear Headphones in a gorgeous Burgundy colour. Fab look and fit on the head. Super easy to use and set up, quick to find in my Bluetooth list and paired easily. Comes with a USB-C charging cable and was quick to charge completely. Music sounds great when listening to all genres, just needs a little bit of a bass boost when it comes to DnB (just my personal opinion) but nothing that can't be solved by adjusting through Spotify's equaliser. Would definitely buy again, or for a friend!

So disappointed and angry. I bought the reflect active 29 for £60 (in the sale) which is big spend on disability. I’ve had no end of problems. I’m a wheelchair user. Occasionally using crutches in the house. The step counter tracks me at 10,000+ each day. Wrong. The heart rate monitor doesn’t work well when I do upper body wheelchair workouts. Initially I was impressed by the battery but oh look very suddenly with no changes the battery drops like a stone. I’ve only had it two weeks. Can’t find the receipt to return. Can’t get it to a repair centre because I’m disabled and don’t travel well. What a waste of money.

Having been a Fitbit wearer for years, my husband surprised me with a RA he purchased from BA. I can’t make it work with my apple health, the settings are greyed out. It doesn’t appear to be tracking my steps correctly and says I’ve only burned 213 calories after a whole day on the go. Also you have to ask it to measure heart rate whereas as the Fitbit monitors regularly. It’s a nice looking watch and it’s great to answer calls which I can’t do on my Fitbit but I wonder if this function has come at the cost of the fitness elements.

Love the 23 series of the Reflex Active watch. Though at times not very accurate especially tracking my sleep, one time says i was asleep at 22.38 when in fact i was awake watching tv til 1am!! Doesnt always show my awake which i am alot during the night!!