I bought the Reflex Active Smart watch as a Budget Purchase. I was not expecting much and that is what I got. My main hope was that it would produce an easy way to measure my pulse and O2 levels,... See more
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Review summary
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Im afraid I have to agree with most of the 1 star reviews The watch is great to look at and generally works well as a Watch but I find it impossible to rely on the Step counter. When... See more
Company replied
I bought this watch 5 months ago. For the first 3 months it was fine apart from the strap making my wrists sore. Then it wouldn't charge. I bought a new charging cable and it worked once now it won'... See more
The watch doesn't keep accurate step counts. For 3 days in a row, mine showed 0 steps but calculated my heart health. It showed incorrect readings before but these usually righted themselves. I ema... See more
Company replied
Company details
- #45 of 45 best companies in Watch Store
- #28 of 28 best companies in Cell Phone Accessory Store
- #112 of 115 best companies in Electronics Store
Contact info
United States
- reflex-active.com
1.7
Bad
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid Reflex-Active Tag
This tag is so cheaply made. It feels like just cardboard. It has a tiny chip in it yet they charge £19.99 for them. Must cost about a penny to make. Mine has never worked. Got it on a TUI flight. It didn’t work immediately but they wouldn’t take it back for refund. It worked for a few minutes with new battery but then went off again. Terrible product.
December 8, 2024
Unprompted review
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AVOID
Sent me a damaged plug, and made it very difficult to return it for a refund. Customer care does not know the difference between a plug and a watch and does not answer simple questions . must be a chatbox but not sure. Wasted a lot of time on this. Easyjet sell their stuff at half price. Rip off!
December 5, 2024
Unprompted review
Fantastic customer service
Bought Series 15 in flight April 23. It stopped working recently. Just died. I rang customer service and the phone was answered by a real human !! Charming lady emailed me a paid return label to return watch. About a week.later I have received a brand new replacement.
These people really understand superb customer service and deliver it.
The watch is pretty good too. Not perfect but n excellent product for the price.
Wouldn't hesitate to buy again
October 24, 2024
Unprompted review
Reflex active series 18
Nice enough smart watch, Display is nice and bright, app works well after recent update.
GPS isn't practical if watch ⌚ is coverd by coat sleeve, it takes while to locate GPS signal.
Its missing real feature like compass 🧭,
Cordless charging would have been be better then very small fragile cable.
It may be IP68 rated water proof but no mention of sauna or steam room safe.
September 23, 2024
Unprompted review
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