Regal Wins Reviews 

Reply from Regal Wins

Dec 16, 2019

Dear Robbin,

Thank you for your feedback.

We are indeed truly sorry to hear that you have clearly not enjoyed your time on our site.

As you mentioned, we are indeed a licensed and regulated company, subject to regulations and requirement of the UKGC.

Robbin, we were unable to clearly determine what were the issues you faced while on our site; As such, we are currently unable to assist you any further.

In regards to this, we would much appreciate if you could pop onto our Live Help in view of us reviewing the matter and attempt into finding the best possible outcome.

Thanking you, we look forward to hearing from you soon.

Regards,
Regal Wins Casino.

Reply from Regal Wins

Dec 4, 2019

Dear Glen,

Thank you for taking time in writing to us.

We are sorry to hear that you have experienced few issues on the site.

To help you to enhance your experiences om the site, we would really appreciate if you could contact our Support Team so as our friendly representatives can review your account and advise further.

Our Support Team can be reached on any of the below portals:

Live Chat:
https://www.regalwins.com/support/

Email
support@regalwins.com

Phone Numbers
0800 031 4961 (Toll Free)
0203 457 6648 (Landline)

Looking forward to hear from you,

Kind Regards
Regal Wins Team

Reply from Regal Wins

Nov 6, 2019

Hello John

Hope you are doing well.

What a great feeling it is to read your insights about our site!

Indeed, we always strive to try and provide our customers the most optimum service!

We wish you the best of luck on your favorite games, and as always, any assistance you require, our friendly 24/7 customer service team is here to help you!

Enjoy the games!

Regards,
Regal Wins Team

Reply from Regal Wins

Oct 21, 2019

Dear Lin,

We are really sorry to hear you haven't had a very positive experience on our site and luck was not very much on your side during your game plays.

However, we would like to pacify the concerns you are addressing pertaining to the fairness we display on our sites.

Indeed, Regal Wins strongly advocates Fair Gaming and as a regulated and licensed company, we always ensure that all our games are extensively tested to ensure all is working well. We aim at providing the best services for all our customers and ensure their gaming experience is the best.

Yet, luck is a factor that is beyond our control.

We would really appreciate if you could contact our Support Team in view of enabling our friendly representatives to review your account and see in what best possible way we can help you enhance your experience.

Kind Regards
Regal Wins Team

Reply from Regal Wins

Sep 2, 2019

Hello Ray,

We are sorry to hear that you experienced this issue but also very glad that it has been sorted for you.

Your feedback counts a lot for us - this is how we will improve both our site and our service.

Thank you for taking time to post this review - we greatly appreciate it.

Wishing you a great time on our site,

RegalWins Team

Reply from Regal Wins

Aug 9, 2019

Hello Pat,

I am sorry to hear that you had such an experience on our site.

As a gaming site, we can not guarantee any wins and we do advocate fairness of all the games.

Should you wish for us to review all your games, I will recommend that you contact our Support Team which is available 24/7.

Looking forward to hear from you!

Kind Regards
Regal Wins Team

Reply from Regal Wins

Jul 8, 2019

Hello Rejeanne,

First and foremost, we thank you for your review.

Pertaining to this matter, we understand your concerns and warmly invite you to contact our friendly Support Team in view of further assistance in this regards.

Link: https://www.regalwins.com/support/

Thank you.

Kind Regards
Regal Wins Team

Reply from Regal Wins

Jun 17, 2019

Hello Sam,

I am sorry to hear that you did not enjoy a good experience on Regal Wins website.

Like all Gambling sites, we can not determine winnings which you may get when playing. Gambling is a game of luck and we hope that lady luck sides with you very soon.

However, should you wish to have your game plays reviewed by our helpful Support Team, please do not hesitate to contact them on the below link. They are available 24/7.

Link: https://www.regalwins.com/support/

We hope to hear from you soon and wish you a good day ahead,

Kind Regards
Regal Wins Team

Reply from Regal Wins

Jun 3, 2019

Hi Art,

We are sorry to hear about your discontent.

Rest assured, all our offers and their respective T&C’s are advertised on the site.

In order to be able to look into your concerns, we encourage you to contact our Support Team at https://www.regalwins.com/support/

We are available 24/7.

Kind Regards,
Regal Wins Bingo Team

Reply from Regal Wins

May 10, 2019

Dear David Joseph,

Thank you for posting your feedback to us.

We do understand how frustrating it can be when you don’t win on the games and we are sorry to hear that luck has not been by your side lately.

Please rest assured that Regal Wins Casino is fully licensed and regulated by the UKGC and AGCC and all the games offered on the site are extensively audited and tested to ensure fair play and honest payouts in accordance with international standards. We trust that you will understand that the games offered on Regal Wins Casino are solely based on luck.

On the other hand, we would appreciate if you consider a 2nd chance for us to make an even better impression on you. Therefore, we invite you to contact our Customer Support Team who will be more than happy to assist you regarding any queries you may have. You may either reach them on live or also contact them on the toll-free number 0800 031 4961 or send an email to support@regalwins.com.

We wish you a great day further.

Warm Regards,
Regal Wins Casino Team

Reply from Regal Wins

Feb 13, 2019

Dear User,

Thank you writing us your review.

While we can totally understand the frustration you might be experiencing, we would like you to be informed that your bet frequency and amount are not in direct proportion to the odds of triggering wins as you could trigger a big win on your first spin due to the random nature. The winning amount and frequency in reference to the percentage payout ratio is in direct correlation to the number of players contributing on a game. The game will continue to pay to anyone in a completely random fashion, in accordance to the percentage payout ratio.

When it comes to the will to self-exclude, one has only to send us a request so we’re able to take the appropriate action on accounts they hold with us. We request that you kindly contact our friendly Support for further assistance.

Regal Wins Team

Reply from Regal Wins

Feb 13, 2019

Dear User,

Thank you for writing us your feedback.

We are sorry to hear about your dissatisfaction with Regal Wins.

When it comes to spins on a game lagging or having latency, it does not necessarily mean that there is a glitch with the computer systems. Rest assured that our system is a regularly tested one and any game that even if a game appears to be glitching on the user-end, should the round bear any legitimate winnings on the server, these are automatically recredited to the user account duly. Though, in the event of any form of game malfunction or error, all bets and winnings will be null and void with the stake returned to the player account with the funds that were placed, i.e. real money bets will be refunded with real funds, and bonus funds bets will be refunded with bonus funds.

As stipulated by the site, no-one else apart from yourself, has access to your login credentials, which is indicative that no deposit can be taken from your bank without your consent. And in the event that you suspect funds being taken from your bank, we highly recommend that you seek help from the relevant authorities; fraudulent activities like such are things we take very seriously.

Should you wish to have the glitch re-investigated, we would be happy to speak to you again on Support.

Regal Wins Support

Reply from Regal Wins

Jan 15, 2019

Dear User,

Thank you for taking the time to write us your thoughts.

We will start off by reassuring you that Regal Wins is from a reputable chain of sites, licenced by the Government of the UK, leaving us with no way at all to alter the machines and still be on the market all these years.

With this said, although we can understand the dire feeling and frustration of never winning, we will reiterate that winning and losing are hundred percent dependent on luck, on which we hardly have any control.

Regal Wins uses the latest and most sophisticated technologies in the industry to operate; the system generates completely random results lacking pattern, where one outcome does not define the next, making results completely unpredictable.

When it comes to the return rate, while many people tend to compare their personal return rate to the rate advertised by a machine and concluding machines are altered, we would like you to take note that a machine works in a way where it takes into consideration all the contributions made by all players playing the game at one point in time and returns the advertised percentage to a totally random player, which could cause someone to trigger a big win on their very first spin. Such being the case makes one’s bet amount and frequency be not in direct proportion to the odds of triggering wins; one could keep on trying and trying while another wins a big amount on a single spin.

We trust your understanding as much as we understand how exasperating it can be to not win at all.

Should you wish to discuss further, you are more than welcome to contact us on Support.

Regal Wins Team

Reply from Regal Wins

Jan 15, 2019

Dear User,

Thank you for sharing with us these precious words. We’re as pleased to read these as to have you with us.

From where we are, we see both sides of the coin, we have people very happy about their experience, like yourself for example, and we have those very angry for having chosen this site. Nonetheless, at the end of the day, fact remains that winning and losing are hundred percent dependent on luck, on which we hardly have any control.

As for the procedures we have in place, we assure you that we have done these with the best intentions; the best of what we can has been done to please as many as possible. We are from a chain of sites with business values revolving a lot around customer satisfaction and reading messages like yours definitely brings us gratification.

True, bonuses can from time to time change how much you win, though, we do have an amazing team of people working on as amazing offers for you all.

Big wins coming your way!

Regal Wins Team

Reply from Regal Wins

Jan 15, 2019

Dear User,

Thank you for taking the time to pen us down your feedback.

While we can totally understand the dire feeling and frustration experienced when you are not winning, but then we will reiterate that being a site licensed by the Government of the UK, winning and losing are hundred percent dependent on luck, on which we barely have any control.

When it comes to the games themselves, these use the latest RNG software available in the industry to draw winners with algorithms generating completely random results which lacks any pattern where one outcome does not define the next making it completely unpredictable. As for the pay-out rates, be assured that we stay in line with the advertised RTP of all games showcased on Regal Wins. While one could believe that their bet amount and frequency is directly proportional to the odds of triggering wins, we confirm that this is not the case as you could trigger a big win on your very first spin, indicative the random nature of the games.

Again, the RTP is totally unrelated to a player’s personal win ratio. Instead it works in a way where it takes into account all the contributions made by all players at a point in time and pays the displayed percentage to a totally random player.

Should you wish to discuss further, please do not hesitate to contact us on Support.

Regal Wins Team

Reply from Regal Wins

Jan 11, 2019

Dear User,

Thank you for taking the time to pen us your feedback.

We are first off, very sorry to read about your unpleasant experience on the site with the mentioned game.

While we try our best to provide the best experience possible to our customers, in terms of games available and service provided, one thing we can hardly have control on is the risk of having technical glitches affecting our games.

The way these kinds of issues are treated is taking as many details from the player as possible and having our Technical Team to review the same. Though, as stated in our Terms, in the event that there is a game malfunction, to keep things fair for everyone playing the game at the instant, the stake amount is voided and refunded.

We’re saddened that you’re not happy with the process, though, should you wish to opine further, do contact us on Support.

Regal Wins Team

Reply from Regal Wins

Dec 11, 2018

Dear User,

Thank you for taking the time to pen us down your thoughts.

First off, please accept our apologies for not being sure to understand the whole of your concerns. Should there be anything you wish to discuss, we would be more than happy to welcome you on Live Help.

When it comes to winning while a bonus is involved in your game-play, any money generated is bound by the terms of the bonus or bonuses played; to state as instances, a wagering requirement, an expiry date, a maximum withdrawable amount, and so on. And to detect these, we have a dedicated Finance Team working all winnings due to be paid to customers, the same time taken called the Processing Time that comes after the Pending Time.

When it comes to document verification, we would like you to rest assured that this legislation has been enforced by the British Government in total favor of our Customers; in so doing, we are only making sure your money is being paid right to you. We agree that it could take a while to have these validated, it does involve a team of people to manually check and validate these.

We hope we have been able to clear any confusion or misconception you have about Regal Wins. Though, we will be glad to discuss further any question you may have further.

Regal Wins Team

Reply from Regal Wins

Nov 14, 2018

Dear Valued Member,

Thank you for sharing your thoughts about Regal Wins.

Your gaming experience is at heart of our mission and we are disappointed that your expectations were not met.

We invite you to share your recommendations and suggestions through: support@regalwins.com

Should you require any clarification or have any queries, our very friendly support team remains at your disposal 24/7 through: https://www.regalwins.com/support/

It is with much enthusiasm that we await your contact in view of making your experience on the site a joy.

Regal Wins Team

Reply from Regal Wins

Oct 19, 2018

Hi Linda,

Thank you for taking time to write to us.

We are very sorry to hear that your experience with us has not been pleasant and would more than appreciate if you could give us a second chance to make a better impression on you.

As you already know, luck is fortunately and unfortunately beyond anyone’s control and we would also like to highlight that all the games offered Regal Wins have been extensively tested and audited by our regular UKGC to comply to international standards.

We will kindly request you to direct your concerns to the Customer Service Management team by emailing them on csmanagers@daubltd.com and they will be more than happy to assist you.

Regal Wins Team

Reply from Regal Wins

Oct 9, 2018

Dear Kevan,

Thank you for taking the time to share your experience on Regal Wins.

It is with much regret indeed that we hear about your unlucky times with us.

We trust that you will understand that all our games are based on luck though we also understand that an unlucky streak can make you think otherwise.

Therefore, we would very much appreciate if you could spare some of your time and contact our 24/7 friendly support team through: https://www.regalwins.com/support/ so that we can clarify on your concerns.

Kind Regards,
Regal Wins Team