So let me make this rather clear. The website its self is decent the loyalty points should be more visible as I find that part rather complicated. Secondly trying to contact you guys via social media... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Deposited £20 and went to play, got a message..Your account is currently under review. Please contact our customer service team and quote Code 2...So contacted them, was pushed from pillar to post try... See more
Company replied
Really not impressed. Made a withdrawal request over a week ago, still not a sign of my funds in my account. Customer service friendly but can't tell me anything apart from advise to wait. No communic... See more
Company replied
I mean dealing with casinos is always a subjective one, I've won and lost money here but never had any issues. Recently I have had some big wins and Jonathan reached out to congratulate me and even se... See more
Company replied
Company details
About Regal Wins
Written by the company
Get rewarded in style at Regal Wins, with a hearty welcome offer and a majestic casino experience. With over 250 of the best online games to choose from, if you prefer playing slots, blackjack or roulette, then look no further we have it all and so much more!
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
Not only do we pride ourselves on providing players with access to the best games and gaming experience, we also aim to provide our players with the best customer service.
Climb your way up to our Loyalty club where you will be rewarded greatly for your loyalty with personalised offers gifts and offers epically for you!
Play anytime, anywhere with Regal Wins!
Regal Wins is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134
Contact info
2.5
Poor
201 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very hard to win something here
Very hard to win something here, definitely I don’t recommend this, i loose lots of money, unfortunately I don’t see this reviews before I sign up with them.
September 2, 2018
Unprompted review
Reply from Regal Wins
Dear Mike,
Thank you for taking the time to share your thoughts on Regal Wins.
We are deeply saddened by the fact that you did not had much luck on our site.
Your feedback is one of the most important aspect taken into consideration during our review process.
Therefore, we would very much appreciate if you could spare some of your valuable time to contact our 24/7 friendly support team through: https://www.regalwins.com/support/ and share your recommendations with us.
Kind Regards,
Regal Wins Team
Unacceptable withdrawal times
Unacceptable withdrawal times, I’ve never seen a company take so long to send customers money. First you have to wait 24-72 hours for your payment to remain pending, then it takes a further 24 hours to process and then you have to wait 3-5 for the bank payment. I would avoid this place, at face value it appears very good but when you get to needing stuff it’s terrible.
August 24, 2018
Unprompted review
Reply from Regal Wins
Dear Peter,
Thank you for taking the time to share your opinion about Regal Wins.
We want all our customer’s to be satisfied with the services offered at: www.regalwins.com
Though we are saddened by the fact that we did not live up to your expectation, rest assured that your feedback has been taken into consideration as this is an important part of our reviewing process.
We would like to invite you to share your thoughts with our friendly support team through: https://www.regalwins.com/support/
Best Regards,
Regal Wins Team
Worst slots site I have ever been on…
Worst slots site I have ever been on spent £120 not one win so much better sites out there when I wanted to delete my account the first guy refused just go anywhere but here
August 9, 2018
Unprompted review
Reply from Regal Wins
Dear Member,
Thank you for taking time to write us your comments.
While we can understand that not winning takes away the fun from winning, we would like you to rest assured that being a fully licensed and regulated by UKGC & AGCC and all of our games on this site are fully audited and extensively tested to ensure fair play and honest pay outs in accordance with the games’ RTP. Our games use the latest RNG software available in the industry to draw winners. The algorithm generates completely random results which lacks any pattern & where one outcome does not define the next making it completely unpredictable.
With this being said, we can provide you with the assurance that we work in total compliance with laws set by our regulating bodies; we are in no right to decline a closure request- a customer looking for closure of any type, or any other kind of assistance, is always assisted the request is fulfilled.
Should you wish this to be looked into again, we invite you to contact us anytime on our Support portal.
Regal Wins Team.
I do not recommend this site to try and…
I do not recommend this site to try and have fun. in addition to massive losses when we managed to win a lot, it took a lot of money to withdraw. this withdrawal was made on Tuesday at 10 o'clock today is Monday 12 o'clock and I still have not got the money on the account.
July 9, 2018
Unprompted review
Reply from Regal Wins
Dear Member,
Thank you for writing us your precious words which we take in a very constructive manner.
When it comes to winning and losing, there is unfortunately nothing much that we really can do. We surely understand how not winning takes the fun away yet, as we trust you are aware of the intrinsic nature of the game is based on luck and as unpredictable as it is, luck can be back anytime.
Allow us to reassure you as a regulated and licensed gambling company, the games offered on our sites use the latest RNG software available in the industry to draw winners, to ensure fair play and honest pay outs in accordance with the games’ RTP.
As for withdrawal, we have stipulated the whole process on our Banking page. The only things which could delay a refund are, weekends or banking holidays falling in between, or account verification not done in due time.
Though, be assured that should there be anything at all that you require assistance with, our friendly Support Team is available for you 24/7.
Regal Wins Team
register with them
register with them, deposit over 120, played 45 p for 120 same game, not even 1win. worst site ai ever played for.
May 26, 2018
Unprompted review
Reply from Regal Wins
Hello Cori,
Thank you for taking the time to write us your thoughts.
We surely understand how not winning takes the fun away yet, as we trust you are aware of the intrinsic nature of the game is based on luck and as unpredictable at it is, luck can be back anytime.
Allow us to reassure you as a regulated and licensed gambling company, the games offered on our sites use the latest RNG software available in the industry to draw winners, to ensure fair play and honest pay outs in accordance with the games’ RTP.
Were we not to offer our clients the opportunity to play in a fair system, in which they have a real chance to win, we would not be able to sustain our growth as a company.
We invite you to contact us for any query you may have.
Regal Wins Team
I deposited £60 and won £902
I deposited £60 and won £902
Fantastic casino and really good payouts on their live casino’s.
Forget about the big names casino who rob you silly but this site is really good with fantastic customer service and very fast responds to any enquiries.
May 23, 2018
Unprompted review
Reply from Regal Wins
Dear member,
Thank you for taking the time to provide us with your positive feedback.
First of all, congratulations on your winning!
We are happy to hear that your experience on our website has been up to your expectations.
Customer feedback is an important aspect of our reviewing process and we would appreciate any further suggestions as to how we might enhance your gaming experience by emailing us at csmanagers@daubltd.com .
Additionally, should you require any further assistance, please do not hesitate to contact us anytime through our live chat portal and our friendly customer service team will be more than happy to help you.
Wishing you best of luck!
Regards,
Regal Wins Team
Still waiting on a bonus I should have…
Still waiting on a bonus I should have had Monday normally like this site great games and fun to play but Customer service keep telling me they can't give me a time it will be sorted and yet no explanation other than technical error, which is slightly frustrating to say the least.
Gentleman yesterday told me would be today and now being told noone knows.
May 15, 2018
Unprompted review
Reply from Regal Wins
Dear Member
Thank you for taking the time to communicate how our services did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your query as soon as possible.
Rest assured, your concerns have been noted and we would be pleased to have an opportunity to clarify the points you raised at your convenience. As such we invite you to get in touch with our support team any time on the following number: 0800 031 4961 (Toll Free).
Kind Regards
Regal Wins Customer Support Team
Extremely slow withdrawal
Extremely slow withdrawal, states on their website 72 hours and confirmed on chat 72 hours from requesting to payout, that time has been and gone and still waiting for it to be processed, ask for updates and why it’s taking longer than stated just to be told ‘contact us tomorrow for an update’
April 26, 2018
Unprompted review
Reply from Regal Wins
Dear Sarah,
Thank you for taking the time to provide us with your honest feedback.
We would like to reassure you that customer feedback is an important aspect of our reviewing process and we would really appreciate if you can send us any further suggestions as to how we might enhance your gaming experience.
It is regretful to hear of the delay in regards to your payment and would also like to reassure you that withdrawals are processed within 72 business hours of the customer making the request. It will then generally take 3 to 5 working days for your bank to process the payment.
In light of the above, we would appreciate if you consider allowing us a chance to discuss further with you and will therefore be grateful if you could contact us anytime through our live chat portal or alternatively drop us an email at csmanagers@daubltd.com.
Looking forward to hear from you soon and until then we wish you spend a wonderful week ahead.
Regal Wins Team.
Decent game selection and the …
Decent game selection and the withdrawals are relatively quick.
November 8, 2017
Unprompted review
Reply from Regal Wins
Hi Alex,
Thank you for leaving a review. We hope you continue to enjoy your time on our site.
Kind Regards,
Regal Wins Team
Good honest trustworthy and i have lots …
Good honest trustworthy and i have lots of confidence in this product
November 8, 2017
Unprompted review
Reply from Regal Wins
Hi Annette,
That's great to hear. We hope you continue to play at Regal Wins.
Kind Regards,
Regal Wins Team
Reply from Regal Wins
Hi Adele,
Thank you for leaving a review. We're sorry that we haven't given you 5* experience at Regal Wins. If there is anything we can improve on, please email us at support@regalwins.com
Kind Regards,
Regal Wins Team
very good sight with many slots
November 6, 2017
Unprompted review
Reply from Regal Wins
Hi David,
Thank you for the great review, we appreciate it.
Kind Regards,
Regal Wins Team
Great selection of games
November 6, 2017
Unprompted review
Reply from Regal Wins
Hi Georgia,
Thank you for taking the time to leave a review.
Kind Regards,
Regal Wins Team
Reply from Regal Wins
Hi Dzuljeta,
Thank you for the 5* review and the recommendation. We appreciate it.
Kind Regards,
Regal Wins Team
top class
top class. has all the best slots, offers nearly every day, an honest site.
November 6, 2017
Unprompted review
Reply from Regal Wins
Hi Paul,
Thank you for the great review. We hope you continue to play at Regal Wins.
Kind Regards,
Regal Wins Team
Always have fun win good money
November 6, 2017
Unprompted review
Reply from Regal Wins
Hi Siobhan,
Congratulations on your wins. We hope you continue to enjoy playing at Regal Wins.
Kind Regards,
Regal Wins Team
I only play video slots so this site is …
I only play video slots so this site is ideal for me. There is a massive selection of video slots to choose from and always adding new ones as well
November 6, 2017
Unprompted review
Reply from Regal Wins
Hi John,
We're glad that you like our wide selection of slots. And you're right, we're always adding more! There's plenty to pick from.
Kind Regards,
Regal Wins Team
Reply from Regal Wins
Hi Paul,
Thank you for taking the time to leave a review. We're glad you're enjoying your Regal Wins experience.
Kind Regards,
Regal Wins Team
Good and fun
Good and fun. Only thing I found was I didn't het a response when I messaged with a query.
October 3, 2017
Unprompted review
Reply from Regal Wins
Hi Tina,
Thank you for the review. It's good to hear that you enjoy playing at Regal Wins. We're sorry that you didn't receive a response to your query. We have live chat available on our site if you ever need any help.
Kind Regards,
Regal Wins Team
It's great fun...
October 2, 2017
Unprompted review
Reply from Regal Wins
Thanks for the review Susan!
Kind Regards,
Regal Wins Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.