regenalight.com Reviews 

I wish I had read the reviews before I bought. They don’t even let you return. It is so hard to use; so sad that they are taking advantages of customers. It is garbage for me

I purchased this item. The second use, wouldn't stay on for more than five minutes (face piece and neck piece). Got no satisfaction from the company so had to dispute with my credit card company. Also, if you google where it is made, it will say the US, however, mine came from China and it took three weeks to get.

Ordered nine masks for my office staff last week. No tracking numbers available. No return emails. No one answers their customer service phone. Do not buy this!!!

I was very skeptical about using an LED face mask. I was concerned about comfort and safety. After researching, I purchased the Regenalight LED face mask. I am not disappointed. It charges quickly, is very comfortable to wear, and is secured with Velcro straps so I can do other tasks while wearing it. So easy to use as well. It was affordable and arrived within two weeks of purchase. Customer service is easy to contact and responds quickly as well.

So I purchased the regenalight on 11/9/24 as expected they took the money out immediately but I never received a confirmation email nor any tracking, after two days I emailed because their phone number seems to be bogus and requested this information and the response was we don't see your order can we have your order number which I provided and was immediately followed with a oh your product has shipped already and gave me a tracking number. I have now been watching this tracking number for over a week and nothing, it just says awaiting the product. I order items from Canada the say day and will be receiving it tomorrow and yet this product supposedly comes from here in the US and I can't even get an update. Quick to take your money but provides zilch on information for your product. Terrible customer service...

The mask is absolutely terrible and so is customer service.. Quick and easy return and refund process is terrible. They told me to return mask myself to US.. the cost of that will probably be almost as much as the mask itself.. it’s absolutely shocking. The mask is heavy and slips so you need to hold it. It is extremely uncomfortable. Not able to breath properly when using it. AVOID!! I wish I read reviews before ordering

Hello, I ordered Regenalight LED Light Therapy Mask last week and I received it the other day. Unfortunately, I have to return it due to the bad reviews that I read and hoping to get a refund from the item that I purchased . I’m trying to reach out to the seller through email and the number on the website for 3 days now but still no response. Can someone please help me out with this matter ?

Terrible. You can buy this same mask on AliExpress for $20. I received a box from china- mask is not even branded.

So far so good. Fully charges. No inflammation. Arrives on time in a quality box and bubble wrapped with clear instructions. I’m not sure why there are bad reviews but they seem to be from buyers remorse and non fulfilment of orders. Neither of these affected me. So far I think it’s great!

As others say, it's a cash grab scam.

I must have been having a bad day not to notice, and I fell for the "this is one of 3 masks that is better than the rest" on some "review" site.

I purchased this thing for $130, and 3 weeks later, it had not arrived yet, though I had had tracking that said it was coming from mainland China.

When it was never shipped, I wrote to them and requested a refund. Instead, they sent me a new tracking number and said it would be here the next day, which it was... but only because I alerted them to the fact that I was on to them, and never received the goods.

I wrote back and told them that no, I'd already purchased one somewhere else and wanted a refund.

I am just going to drop off said product and we'll see if the refund comes through, without me having to enforce my threat to stop payment with my credit card company... which I will do, if I don't have a timely refund.

Incidentally, I purchased the same exact mask in the same exact box on Amazon for about $60. Clearly ALL these masks come from the same factory in China, and this is just some middleman trying to make a buck and doing it very poorly.

Don't waste your time, buy one on Amazon, because they're all the same.

I will say that from my experience with light therapy, these gadgets DO work, and they don't have to be especially expensive or "medically proven" ones. So they're worth having. Just not from some scam artist company.

I purchased the product for my daughter but found out that she had bought a different mask herself. I immediately contacted regenalight to explain and ask for a refund (this was a Sunday evening). I had 2 response to my email that evening. The full refund was processed and back in my account by Wednesday (today). Although I cannot vouch for the product in any way, the customer service was excellent in my opinion

This product is a cash grab scam.
I bought one, and decided to read the instructions before using it.
There is absolutely NO technical information included in the book. It is refered to as colored light. They actually say you can "luminate your daily routine with 7 lights" in the book.
There is also a paragraph in the back of the book stating that Regenalight isn't liable for "fraud or fraudulent misinterpretation" Uh huh.
I was stupid and paid $179 for a lamp.
I can't return it because you have only 30 days from the DATE OF PURCHASE. It took that long to get it in the mail. I submitted a 1 star review, which promptly disappeared. This is ingenious, better than any phone scam today. supervillain status

I just placed an order on a buy one, get one free offer. They only sent one and after emailing with customer service they refuse to send another one.

Requested refund within days of receiving mask. It doesn't work for me--too heavy, cumbersome and doesn't fit my face. It took a few tries to get refund in process; will return here to update review.

I didn’t get a chance to use this because after reading reviews I decided to cancel my order. There are bias good and bad reviews, more bad than good it seems. However customer support was quick at replying back to my emails and refunding me for my cancelled order.
I changed my mind as this mask doesn’t seemed FDA approve so I’ve decided to buy a mask that is FDA approved.

THIS COMPANY IS A SCAM! I never received my mask/product that I paid for. I did receive a "Delivery made" email that showed pics of a package delivered to a house that was not mine. I've sent pics of my house to illustrate that the pics in the "Delivery made" email were false. I made multiple requests to ship me the product I purchased, or refund my money. Crickets!!! ALL OF MY REQUESTS HAVE BEEN IGNORED.

Bought two during a deal they were running in February, one for my husband and one for me. We both love, different face shapes but not uncomfortable for either of us. Bought for red light to reduce wrinkles (particularly during pregnancy when I couldn't do botox) and then when I started getting pregnancy acne, switched to the blue light setting at the recommendation of my dermatologist. She hadn't heard of this mask before but she liked that they listed the wavelengths for all the different settings online so she could advise whether it would be a good fit for acne treatment. Have been using it daily and typically need to charge every 3-4 uses. I'd recommend the product.

I bought this mask at the beginning of 2024 and it took like two to three weeks to get it. My 16 year old started using it beginning of February and yes it’s uncomfortable to use it (nose part it hurst a bit) and I am trying to give as much information about it and honest experience, my daughter use the blue light since February and we haven’t noticed a big difference just like a 10% and it’s been three months every day for 15 minutes, I have used it as well but I understand in order to work you have to do it every day and I just do it once a week. we are going to continue use it and that’s the reason I am given 3 stars even though it hasn’t been a big difference but at least worked like a 10% so we’ll see and if it changes I will come back and write another paragraph 😬 hope it helps! Good Price though!

I am surprised by the reviews! It is a solid mask, works great. My issue is it hurts a bit my nose but love it. WAs fast to receive the mask, has been reliable and i've used it for over a year. Love the fact that it is wireless. Good entry mask.

I got a horrible rash, irritated skin from using this twice, less than 15 minutes each time. I followed all instructions perfectly (including trying on my arm first). They refunded but offered but I asked them for suggestions and help multiple times with no response. It's been over a MONTH, and my skin is still very red and sensitive. Do not buy this!