Regency Hampers Reviews 2,476

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the luxurious and varied contents of the hampers. Many people also commend the efficient ordering process and the reliable, often next-day, delivery service, noting that hampers consistently arrive on time and are well-presented. However, some customers were dissatisfied with issues related to delivery, such as late arrivals or spoiled fruit. A few other people also felt that the product value was not always as expected, mentioning "mini" products or smaller-than-anticipated items. There were also occasional reports of communication problems regarding delivery or unexpected cancellations.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the exceptional and luxurious... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely delivery, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the exceptional and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more

Company replied

Rated 5 out of 5 stars

Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more

Company replied

Rated 5 out of 5 stars

We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more

Company replied

Rated 5 out of 5 stars

I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more

Company replied


Company details

  1. Gift Shop
  2. Candy Store
  3. Corporate Gift Supplier

Written by the company

Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

It is the same hamper that I am…

It is the same hamper that I am referring to.
Apparently, the bottles of wine were not 75ml, but much smaller and the cheeses that you sent were small too. As was the basket - only big enough to hold a dozen eggs.It was a gift for a large family in Liverpool. I spoke to my suster last night and she described the contents of the basket. I am very disappointed and will not be using your company again!

January 6, 2026
Unprompted review
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Reply from Regency Hampers

We are sorry to hear that you were not satisfied with the hamper.
Our goal is to uphold transparency in our listings by including an image of the hamper and a detailed contents list, which specifies the size and weight of each item, along with the dimensions of the basket itself.
Our team strives to provide an excellent experience, and we regret to learn of your dissatisfaction.

Rated 5 out of 5 stars

Super efficient and luxurious

Super efficient ordering service and fab delivery all on time and exactly what was arranged even a second hamper ordered last minute and so close to Christmas and still delivered in time for Christmas as promised - hampers were both gifts and apparently really lovely and luxurious - will definitely use again next year - thank you

January 7, 2026
Unprompted review
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Reply from Regency Hampers

We appreciate your 5-star review.
We handle every detail with the highest level of attention - from the content to the presentation. We are thrilled to hear that your recipients were pleased with the luxurious hampers you selected for them.

Rated 5 out of 5 stars

Christmas hampers, ordered late delivered on time.

We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line.
The only issue we encountered was self build hampers. We were unable to choose a delivery date and we recognized that it was probably too close to Christmas. If that had been highlighted on the website it would have been useful.
Otherwise it was a flawless ordering and delivery process and our family members were thrilled.

December 22, 2025
Unprompted review
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Reply from Regency Hampers

We appreciate your 5-star review.
Our 'create your own' hampers were quickly sold out during the 2025 Festive Season. However, they remained available on the website, enabling customers to pre-book deliveries starting in January. We will take your feedback into account and look into methods to better clarify the delivery options.

Rated 5 out of 5 stars

A Moderately Restrained Assessment of Regency's Gilded Excess

One does not simply receive a hamper from Regency—one is ambushed by Yuletide excess in wicker form. The Season's Selection arrived positively riddled with prosecco (champagne, darling, would be frightfully toff) and enough stocking stuffers to satisfy a Victorian patriarch.

That golden bow sets the tone nicely: if you're going to do Christmas, why not overdo it by approximately 400%?

Chocolates lurk in every corner.

Mysterious jars promise spreads of dubious origin.

The biscuits are thoroughly up themselves.

It's the sort of gift that screams "I panicked in Waitrose on the 23rd!" while costing enough to fund a small theatre production.

Is it vulgar? Absolutely.

Excessive? Without question.

Would I turn one down? Don't be ridiculous. I have standards, not principles.

A triumph of style over substance—rather like Christmas itself. Highly recommended for anyone who deserves to be gently mocked while being thoroughly spoiled.

Rating: Five Golden Phoenixes Rising From the Ashes of Fiscal Responsibility

PS.....Review written while sampling said hamper. Cannot be held responsible for opinions formed after the indulgence.

December 24, 2025
Unprompted review
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Reply from Regency Hampers

We appreciate the 'Five Golden Phoenix' rating!
We have thoroughly enjoyed reading your review - we can only hope that you will be ambushed by more excess in wicker form, as we would be delighted to receive additional fantastic insights from you.

Rated 5 out of 5 stars

Not my first time with Regency Hampers…

Not my first time with Regency Hampers and I can tell you they are fantastic. Delivery in time, high quality products and very affordable prices.
Many thanks!

December 24, 2025
Unprompted review
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Reply from Regency Hampers

We are delighted to hear that we have upheld our 5-star service.
Thank you for your valued custom.

Rated 5 out of 5 stars

Highly Recommend Regency Hampers

I purchased the Christmas Cracker with Red Wine hamper for a friend's Christmas present and would highly recommend Regency Hampers.

Quick order process and the hamper was delivered as scheduled and on time.

My friend was delighted with all the contents which were varied and delicious. I have no hesitation in using this company again.

December 22, 2025
Unprompted review
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Reply from Regency Hampers

We sincerely appreciate your 5-star review.
Our aim is always to surprise and delight the person receiving your present. We are pleased to learn the gift you thoughtfully selected for your friend has been received so well.

Rated 5 out of 5 stars

Fantastic!

High quality items presented beautifully - my recipient was very happy!

August 20, 2025
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Reply from Regency Hampers

We are delighted to learn that your recipient was happy with the hamper you chose for them.
Thank you for sharing your 5-star review.

Rated 5 out of 5 stars

Lovely hamper

The ordering was a very straightforward and easy process, the hamper arrived on the right day and was very well received by the recipients!

I hadn't used them before but they would be my first port of call from now on.

December 22, 2025
Unprompted review
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Reply from Regency Hampers

We are glad to have enabled a simple ordering process, and we are thrilled to learn that the hamper was positively received by the recipients.
Thank you for sharing your 5-star experience.

Rated 5 out of 5 stars

Simple process for multiples deliveries

Simple process for multiples baskets for staff. All arrived when and where expected.

December 18, 2025
Unprompted review
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Reply from Regency Hampers

We appreciate you sharing your experience.
We are delighted to have facilitated a straightforward process for your multiple hamper order.

Rated 2 out of 5 stars

2 odff the 4 hampers never arrived to…

2 odff the 4 hampers never arrived to the recipients.
No contact from Regency
Pretty poor and very dissapointed.

December 25, 2025
Unprompted review
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Reply from Regency Hampers

Thank you for your review.
We have sought additional information through Trustpilot, as we have not been able to locate an order associated with this feedback; however, we have yet to receive a reply.

We would be grateful for the chance to look into this matter further and kindly request that you get in touch with us at info@regencyhampers.com with your order information.

Rated 5 out of 5 stars

Good quality hampers

Good quality hampers. Delivery prompt. Contact with representative easy and extremely helpful

December 23, 2025
Unprompted review
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Reply from Regency Hampers

We are thrilled to have received your 5-star review.
Our Customer Service Team is on hand to ensure that the ordering process is as seamless as possible; we are glad to learn that you found them to be extremely helpful.

Rated 5 out of 5 stars

It was a last minute gift before Xmas

It was a last minute gift before Xmas.
It arrived the next day after ordering it, the recipient said it was an amazing hamper full of lovely things and extremely well packed.

December 23, 2025
Unprompted review
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Reply from Regency Hampers

Thank you for sharing your 5-star review.
Whatever the gift our aim is always to surprise and delight the person receiving your present.

Rated 5 out of 5 stars

I have been sending Regency Hampers to…

I have been sending Regency Hampers to friends and relatives for many years and the recipients are always delighted with the contents and delivery experience.

December 20, 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

We sincerely value your ongoing patronage.
Thank you for sharing your 5-star feedback.

Rated 5 out of 5 stars

delighted with the quality

The recipient was delighted with the quality of the hamper

December 23, 2025
Unprompted review
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Reply from Regency Hampers

It is pleasing to learn how our hampers have brought joy to someone's day.
Thank you for sharing your 5-star review.

Rated 5 out of 5 stars

Friends very impressed with their…

Friends very impressed with their hamper.

December 25, 2025
Unprompted review
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Reply from Regency Hampers

We appreciate you taking the time to share your 5-star review.
It is always gratifying to learn how our hampers have made a positive impression.

Rated 5 out of 5 stars

Lovely gift hamper

Lovely hamper, really nice presentation and superfast delivery.

December 22, 2025
Unprompted review
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Reply from Regency Hampers

Thank you for sharing your 5-star review.
Every detail is handled with the highest level of attention, from product selection to presentation. We are thrilled to receive your kind words.

Rated 5 out of 5 stars

Xmas Hamper

The recipients were over the moon with their hamper, although l didn't get to see the hamper myself. Would definitely recommend Regency Hampers.

December 18, 2025
Unprompted review
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Reply from Regency Hampers

Thank you. We truly enjoy learning about how our hampers have brightened someone's day.
We appreciate your willingness to share.

Rated 5 out of 5 stars

I have used Regency Hampers for years…

I have used Regency Hampers for years now.
The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the Christmas rush and delivery when you need it, easy ordering online. 100% recommended, Thanks Regency.

December 18, 2025
Unprompted review
Regency Hampers logo

Reply from Regency Hampers

It brings us great joy to have once again surpassed your expectations, and we are truly grateful for your 5-star review as well as your recommendation.

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