Regional Finance Reviews 3,089

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful communication, making them feel valued and cared for. Many highlight the exceptional customer service, noting that representatives go above and beyond to find solutions and explain processes clearly, often with a compassionate and understanding approach. The overall service is frequently described as easy, smooth, and efficient, with many appreciating the streamlined paperwork and quick process for obtaining loans. However, some people mentioned issues with payment processing, specifically regarding electronic checks taking days to clear and unexpected changes to loan terms. A few other people also felt that the company did not work with them when they faced financial difficulties, despite previous good payment history, and experienced rude customer service interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their professionalism,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising representatives for being... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the ease and efficiency... See more

Payment

Customers consistently note ambiguous experiences with payment, with some finding payments reasonable and... See more

User experience

Customers had positive experiences with the user experience, often describing it as fast, easy, and smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regional finance has been really good. They’ve always managed to give the best customer service and naming one employee by the name of Jasmine Valdez. She handled my account with upmost respect and gr... See more

Company replied

Rated 5 out of 5 stars

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITE... See more

Rated 5 out of 5 stars

My customer service rep Alexis was the best. She jumped right in to help with my problem and really cared about getting the best solution for me. Would recommend not only Regional Finance but specific... See more

Rated 5 out of 5 stars

I wasn’t thinking about getting a check in the mail. The check ended up being a prayer answered that I didn’t know I was going to need. A few weeks beforereceiving the check our son died unexpectedly.... See more


Company details

  1. Financial Institution

Written by the company

For over 30 years, we’ve been helping people get the money they need. We understand that everyone needs a little help now and then. We take the time to listen to your needs so that we can help you find the personal loan that is right for you. Our dedicated employees serve our customers from over 350 convenient locations in 19 states.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

CHECK

REALLY DIDN'T INTERACT MUCH WITH THE MOODY OFFICE OTHER THAN TO TOUCH BASE AFTER CHECK CLEARED. WAS LOOKING AT LOANS BEFORE GETTING MESSAGE THAT A CHECK WAS COMING SO DIDN'T FINISH THAT LOAN AND WAITED ON CHECK INSTEAD DUE TO A LOWER PAYMENT AMOUNT.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Oswaldo had great customer service

Oswaldo had great customer service. Overall company is great, presented my options and the process was quick. I reached out on a Monday afternoon and was funded within 24 hours. Will use Regional in the future if needed and will request to work with Oswaldo.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very simple process

Very simple process, that helped out at the end of the year/holidays. Everyone had communication with was helpful and was able to answer any of my concerns that I may have had.

December 29, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed Frequent Customer

I've had several loans up to $5000 with Regional and paid all of them off rather quickly. This last time, I was not expecting it to take 1-1/2 hours, literally. During the entire application process I was told that I was approved for $6000, but at the end I only got $3000. When I asked why, I was told that the manager makes the final decision. Mind you, I had just paid off a $5,000 loan last month, within a month so her only giving me half of what I was approved for didn't sit well. I would never have sat there 90 minutes, if I had known this was going to happen. I had to go borrow the other money I needed from somewhere else. Once again, I've paid off this loan in 3 weeks. I'd just like it if I can do business at one location.

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

Jessica the problem

called you guys to get little more and instead of calling me back, like she said she would she went home(jessica from jackson tn) So I called and found she didnt even setup my autopay. I did get hold of a Walter(at same branch) and he was able to get me setup and very professional about it Thanks to walter I let my friends know who they need to go and who to talk to

jessica) she went home. I called back and got hold

January 6, 2026
Unprompted review

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