Regus Reviews 

You can make that criticism strongly by describing the renewal terms as unclear and unfair, without calling it fraud:

I am very disappointed with my experience of Regus and its contract renewal process.

A one-year contract should mean a clear commitment for one year. Customers should then be asked whether they want to renew. Instead, Regus requires cancellation three months before the end of the contract to avoid being committed for another year. In my view, such an important condition should be prominently explained when signing up, rather than something customers have to find in the contract terms.

I also experienced difficulties using the cancellation function in my online account. Regus maintains that it was available, but that does not reflect my experience.

What disappoints me most is that, after explaining the problem, the responses have focused on the cancellation deadline rather than resolving my concern.

I would advise anyone considering Regus to check the cancellation deadline and automatic renewal terms carefully. Personally, I find this approach unfair and would prefer to use a provider that seeks my explicit agreement before extending my commitment for another year.

This company is set up to rent you a space, good job. When it comes time to end the relationship, good luck! In that aspect they have the worst customer service on the planet.

When making the sale they are very responsive and helpful. After that it is next to impossible to talk to a person. They pt you to their AI agent which sends you in endless loops of answers. When bills are paid, they misa-apply and then sick bill collectors on you. We canceled our lease early and vacated and they WILL NOT RETURN our security deposit. Cannot reach anyone AWFUL. TO BE AVOIDED>

The associates at the front desk make the experience very enjoyable and are very professional. The facility is always clean and well maintained.

Rene's customer service and client support are exceptional. The team is always willing and prepared to provide support, and this is critical for my small, very active business. When Rene is not available, her presence and professionalism is noticeably missing.

The Location is excellent, always clean and orderly. The Floor manager Swati is so efficient and helpful to myself and my clients.

Great value serviced accommodation and great service provided by April and Bailey on reception, ever friendly and helpful

I have been attached to Regus since the year 2017/2018 approximately, and I have always communicated that the environment, the level of service from the receptionist desk, and the security to the building has never failed my expectation.

Representative at the location is helpful and a good communicator. The office I rented was not ready, ie paint missing from walls, scuff marks and stains on the carpet. The office is consistently at 62-64 degrees, which is like working inside a grocery store. I was told there is new technology tied into the old technology and nothing can be done about it.

Good location and service.

Great location and highly competent and nice staff

The staff is always helpful and dedicated to providing great customer services!

What went wrong ? Lets start,

I signed a monthly contract last September. The monthly bill was supposed to be around 140 euros when the annual membership was gonna cost around 120 euros. On June, We decided to move to Tartu from Tallinn where Regus has no offices. I told them to stop my contract as I signed a monthly contract. Guess what happened ? When I said this is my last month for June, they said that I signed a contract for 1 year and I will have to pay until this period is over which is September. Unbelievable ! What a scam. I paid 3 months for nothing. This is okay at some point. But even on September, THey sent me a bill for 31 euros which is Restoration fees. What is restoration fee ? What cleaning will be done extra as I rent a desk in 5 table room. Anyway, never again . This platform is a scam and be careful when you sign a contract with them. Even the employees feel embarrassed when explaining this issue to you.

Great location and the front desk staff are excellent!

Very professional environment.
Clean, excellent internet connectivity.
Security and well some Team are doing an amazing job.

Will recommend any day to any company irrespective of the size.

Honestly, it's pretty frustrating trying to get help here because the front desk is almost always empty. Every time we need something, the receptionist is nowhere to be found. She's usually off doing yoga and says it's part of her health benefits from the company. While wellness is great and all, someone actually needs to be at the desk to do their job during working hours instead of leaving clients hanging. Very rude and unprofessional staff.