Rehome Outlet (as seen on Dragons' Den) Reviews 

1,014
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally helpful staff and describe the overall purchasing process as entirely smooth and well-organized from start to finish. Consumers are also very pleased with the professional delivery teams who handle bulky items carefully and always arrive promptly. Buyers frequently note that the purchased items easily exceed expectations and offer wonderful overall quality. Some reviewers were not happy with item conditions, noting unexpected damage, poor cleanliness, or other issues upon delivery. A few people also mentioned concerns regarding inaccurate product listings or frustrating problems during transport.

What people talk about most

Staff

People report positive experiences with staff, describing them as helpful, professional, and friendly... See more

Service

Users describe positive interactions with service, highlighting a smooth and professional experience from... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with their purchases.... See more

Delivery service

Clients share positive opinions on delivery_service, describing the overall process as smooth, quick, and... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service throughout the process. Rehome looked after every aspect and our kitchen was assessed, listed and sold without any effort by us. It’s brilliant that our good quality ‘old’ kitchen... See more

Company replied

Rated 5 out of 5 stars

Our kitchen sold within days. Very professionally dealt with through the whole process; Rehome very good at communicating. The dismantling of old kitchen went extremely smoothly; a great team. Left ou... See more

Company replied

Rated 5 out of 5 stars

We purchased a kitchen which was delivered today. i have to commend the four people who carried out the work, they were careful, professional and nothing was too much for them. Our congratulations go... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, ended up buying more of them and the showroom after going to view the kitchen. Everything looks pretty good when delivered, normal markings from taking apart but nithi... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Furniture Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Kitchen Remodeler

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

Buy a Kitchen

Sell a Kitchen

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome is a UK-wide managed marketplace specialising in pre-owned and ex-display kitchens, helping homeowners, showrooms and buyers sell, buy and reuse high-quality kitchens.

Unlike a traditional classified advertising site, Rehome can manage the kitchen selling process from start to finish – including valuation and inspection, in-person survey, professional measurements and photography, marketing to buyers, buyer management and specialist kitchen dismantling, collection and delivery.

For buyers, Rehome offers access to an ever-changing selection of quality pre-owned and ex-display kitchens, including kitchens from many leading and premium brands, often available for considerably less than their original retail price.

Our aim is to make buying a pre-owned kitchen feel straightforward and reassuring, with detailed information, photography and measurements helping customers make an informed decision before purchasing.

For sellers, Rehome provides a managed alternative to disposing of a perfectly good kitchen during a renovation. We help present and market the kitchen, find a buyer and coordinate the specialist dismantling and removal process.

Rehome's specialist kitchen dismantling teams are experienced in carefully removing, handling and transporting complete kitchens so that they can be successfully reused in another home.

At the heart of Rehome is a simple belief: beautifully made kitchens should be used for as long as possible. By making kitchen reuse easier, we help customers achieve exceptional value while reducing the unnecessary waste associated with renovation.

Thousands of buyers and sellers have trusted Rehome to help their kitchens find a new home, and we're incredibly proud of the customer experiences shared here on Trustpilot.

Visit Rehome

Contact info

Luxury Kitchens Up to 80% off RRP

Ex Display & Pre-loved kitchens from premium homes and showrooms

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,014)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Buyers beware…

Buyers beware…. You only have 14 days to reject a kitchen which is not enough to fully inspect when in storage . you do not have any protection through your credit card as rehome are a broker and no direct agreement . we found 7 units damaged they are discontinued so left with a kitchen we cannot use,. the worktops were broken not cut and bits missing - rehome simple do not want to know and blame you totally . absolutely disgraceful company would never recommend or use again ! Please think twice before any purchase

March 15, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Good morning Gill, we are looking into this issue for you and have tried to contact you, requesting further information. Please get in touch as soon as you can so we can seek a resolution for you. I believe this kitchen was delivered in November 2024 and we spoke to you at the time without issue. Please call the office on 0151 541 9420 and ask to speak with Peter or Jess. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Really pleased with the service we…

Really pleased with the service we received from Rehome. When there were unforeseen issues with dismantling the kitchen we bought they were great at keeping us updated and flexible with their solutions.

August 19, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Jeremy, thank you for taking the time to leave us a review. We really appreciate it. Thank you for working with us and understanding that we don't always live in a perfect work when it comes to re-use - its how we manage it that matters. Thanks again, and hopefully see you again at Rehome soon. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Very efficient

Very efficient

August 15, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you Lorraine, your review is much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

5 star service

The process from order through to delivery was excellent, everyone from sales through to the delivery team were extremely professional, efficient and friendly. Delighted with the kitchen which arrived exactly as seen and described .
I will certainly be exploring this service again and would have no hesitation recommending this business to others.

August 4, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

What a lovely review! thank you so much Mark. We are over the moon you are a delighted customer. Enjoy your 'new' kitchen and if you have time, please send us some images when you have installed it so we can put it onto our website for other customers to see what is possible with re-use. Thanks again. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Complicated process made simple

Potentially complicated process made straightforward by excellent communications and strong, focussed team. Highly recommended.

July 15, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Brilliant! thank you so much, Richard. We have spent many years ensuring our processes are as risk and hassle-free as possible for all our buyers and sellers, so it's great to read your review. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Rehome Team

The team from sales, logistics and removal of the kitchen were very professional and made the process run very smoothly. I would highly recommend.

July 29, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for taking the time to leave your review. We really do appreciate it. Selling a pre-loved kitchen is a relatively new concept and has wide reaching value for sellers, buyers and our planet. So good job done and if you have the opportunity, please spread the word! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Really easy process

Really easy process , straight forward and good communication through out . Everything happened on time and made the process of selling our kitchen easy .

July 30, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you Peter, reviews from our sellers and buyers are so important to us, so we really appreciate you taking the time to leave this for us. Warm Regards Helen Lord, Rehome Founder

Rated 4 out of 5 stars

So happy to see our kitchen Rehomed

Very good and helpful at start. Assessment of our very much loved kitchen all went smoothly as did process of marketing. A little bit of lost communication in the middle as I think Rehome were a little confused that whilst we had loss adjusters involved due to a huge water leak under the floor, it was my kitchen! Rest of process very smooth and fab dismantling team efficient, fun and friendly made us happy to see our much loved and great kitchen see its way to a new home. What a cracking idea!

July 29, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Joanna, thank you for taking the time to leave your review for us. You've been through a lot with this incident in your home. Hopefully there is now a light at the end of the tunnel! Apologies for the mix up - this happened because inital contact was made through your agent. We are, however, delighted that you have been able to sell this beautiful kitchen. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Selling a kitchen as 2nd hand, from London to Manchester

Great service, Rehome has handled everything, starting from advertising (with professional photos) to dismantlement (outsourced but excellent service), transport, payment etc....
Well done. I will do it again and make sure to broadcast the word.

July 7, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Caroline, an amazing review, thank you for this. Just for clarity we never outsource our dismantle, so all teams are in-house - apologies if this wasn't apparent. Thank you again, and I am delighted you are so happy your going to share the good news. Wamr regards Helen, Rehome Founder

Rated 4 out of 5 stars

Really pleased to have found Rehome to…

Really pleased to have found Rehome to sell my brand new couch. The service was good and it's a great way to sell high end furniture that has a long future life

July 18, 2025
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Kate, thank you for taking the time to leave your review. This is much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great Experience. Absolutely love our new kitchen

First time using Rehome and was very pleased with the whole experience. Loved the kitchen. Pick up experience was good and communication from Siobhan was excellent.

July 14, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

This is fantastic news Sue, and thank you for taking the time to leave us a review. We love to see our customers kitchens once they are reinstalled, so do please send us some images when your ready. Hello@rehome.co.uk. Thanks again, reviews mean a lot to us. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Cant recommend Rehome highly enough…

Cant recommend Rehome highly enough from my experience selling my kitchen. Superb client care, regular updates, very professional from the first telephone call through to removal of the kitchen and aftercare follow up.

For anyone needing a new kitchen on a budget i would definitely suggest you check them out.

July 16, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

So happy for you Charlotte - its an amazing feeling isn't it to let someone else give your much loved kitchen a new life. Makes you feel all warm and fuzzy! I am delighted you felt confident and our service supported you every step of the way. Good luck with your new kitchen and thank you for choosing us. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Beautiful ex-display kitchen for a snip

Very helpful staff throughout the process and we managed to get an absolutely beautiful ex-display kitchen in perfect order at a snip of the full retail price.

April 3, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for leaving your review Katy. We are delighted you are happy with your new kitchen and look forward to seeing some images once it is reinstalled. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, we got a stunning kitchen for a fraction on the retail price. It took a bit of time to fit but it was worth it.

July 10, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Ah Ros, we appreciate you taking the time to leave your review. I am delighted you are happy and have saved a considerable amount too. This is why we do what we do - it always makes us happy! Enjoy, and do send us some images when you reinstall. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent Service

Serg, Artem and Alex delivered our new kitchen today and we were so happy with the service provided. Serg walked us through how the process was going to happen, took a looks at the areas we where going to store the unit lots in and gave suggestions. They were very polite and professional. Very impressed, thank you guys

July 9, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Our delivery teams always endevour to help where they can. Serg and team have been with us for a long time and understand each customer needs different things. They are always happy to help! Thank you for taking time to leave your review. Warm regards Helen Lord, UKE Founder

Rated 5 out of 5 stars

Easy process from start to finish

Easy process from start to finish. Efficient service and clear costings. We sold our kitchen which would have ended up in a skip if we hadn’t used rehome. As well as making some money we also saved skips and the kitchen was recycled so a win win 🙌

July 9, 2025
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Naomi, firstly thank you for taking the time to leave us a review, its much appreciated. We are delighted you have chosen to Rehome your kitchen and your buyer is too! Good luck with the new one moving forward and feel proud you have just done something amazing for the planet.... Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Accurate description and great savings…

Accurate description and great savings from knowledgeable people

May 1, 2025
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for buying from us Christine, we are very grateful you have taken the time to leave a review... Enjoy! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great Experience

great service, great communication and very easy to deal with as a company.

June 2, 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you Ben, much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Amazing

Amazing, no complaints. We have sold over 15 displays on ReHome, and can tell you they are brilliant.

July 8, 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Ah, we've been working together for years haven't we. Always a pleasure as you give us the most beautiful kitchens to Rehome.... Keep um coming! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Finding New Homes for our Ex-Display Kitchens

We have listed a couple of our showroom displays with Rehome. We are delighted that these perfect condition, super high spec kitchens find new homes. The service we receive it excellent from the initial photography and listing on the website, to the sale and collection. The team are very dedicated and always very helpful.

July 9, 2025
Unprompted review
Rehome Outlet (as seen on Dragons' Den) logo

Reply from Rehome Outlet (as seen on Dragons' Den)

Brilliant! thank you for leaving us a review. Warm regards Helen Lord, Rehome Founder

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