Reiss Reviews 

11,011
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,912 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible product quality, beautiful styling, and wonderful fit of the clothing, making it a reliable wardrobe choice for many people. People also genuinely appreciate the exceptionally fast delivery service, highly efficient online ordering system, and extremely helpful staff members encountered during their daily shopping trips. However, some customers also noted frustrating issues with delivery delays, missing package components, and unexpected shipping complications across multiple orders. Reviewers occasionally experienced problems with poorly packaged or heavily creased items arriving in unsatisfactory conditions that required extra cleaning and ironing effort.

What people talk about most

Product

Consumers find product to be positive, frequently praising the excellent quality, beautiful designs, and... See more

Quality

Customers had positive experiences with quality, praising the excellent designs, superb tailoring, and... See more

Delivery service

People report positive experiences with delivery service, noting that packages frequently arrive next day or... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reiss delivered in line with my expectations. The leather jacket is stunning leather is like butter so soft. I was a little worried whether I had ordered the correct size but it was perfect fit, very... See more

Rated 5 out of 5 stars

Reiss are brilliant if you want something quick and in a real hurry and I am only talking about next day urgent delivery use them rather than next. Next as a whole are super efficient. I have been a c... See more

Rated 5 out of 5 stars

I ordered two suits and settled for the Gabi suit blazer in petite and trousers to match in regular length so I can adjust to heel hight. I am delighted with the style, quality and fit, the jacket i... See more

Rated 5 out of 5 stars

I have shopped in Reiss in Leeds for over 25 years and always loved the style of clothing. I’ve seen lots of staff teams come and go and they are always so helpful and accommodating. I would like to s... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(11,011)

9,964 reviews in the last 12 months

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Rated 1 out of 5 stars

Items never arrived very irritating

Items never arrived very irritating

September 7, 2026
Reiss logo

Reply from Reiss

Hello Justine,

We are very sorry your items never arrived. We are looking into this delivery issue for you and we will reach out directly to resolve this matter.

The Reiss Team.

Rated 5 out of 5 stars

First online order

All items were good quality and they were delivered to my local store very promptly. A very slick experience for my first online order.

September 12, 2026
Rated 5 out of 5 stars

Love my new coat

Love my new coat. Had to size down. Quality is amazing and I can’t wait to wear it once the weather cools. Please do dresses in Tall too. Also more colours in coats. Lots of tall people with money to spend on quality tall clothing.

September 12, 2026
Rated 5 out of 5 stars

The quality

The quality, style & fit of the Reiss clothing is superb. A reasonable price point too for a high quality clothes brand that’s not seen being worn by everyone!

September 5, 2026
Rated 1 out of 5 stars

Quality of product poor

Quality of product poor, wanted a heavy weight silk and it was really floppy. Unfortunately whole experience regarding delivery and return completely messed up by Evri.
Sadly I live out in the country and have to pay for Reiss delivery and returns, but these are not happening on time as per promised.

September 12, 2026
Reiss logo

Reply from Reiss

Hello Beverley,

We are very sorry to hear that the product did not meet your expectations and that you experienced such significant issues with your delivery and return. We understand how frustrating this must be. We will reach out to you directly to look into this further.

The Reiss Team.

Rated 2 out of 5 stars

3 deliveries, one not arrived no refund

The order was sent as 3 separate deliveries, one of which still hasn’t arrived.
The order was for 3 suits, but logic didn’t prevail and send one suit per delivery, but rather mix and match them so I only actually have one complete suit.

Rather than automatically refund or send the suit I was told to contact customer service to reorder it myself or request a refund.

September 10, 2026
Reiss logo

Reply from Reiss

Hello Matthew,

We appreciate you sharing your experience with us. We understand how frustrating it is to receive an incomplete order and have items delivered separately, especially when trying to assemble complete suits. We are actively reviewing our delivery and order fulfillment processes to prevent similar situations in the future. We will reach out to you directly to look into this further.

The Reiss Team.

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