Ordered several items, including the navy polka dot-trim occasion hat. When l received the order, the box was badly damaged, the hat had been completely flattened, was unwearable. No effort had been m... See more
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Review summary
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Reiss stock a variety of good quality clothing & accessories. It also stocks a good range of clothing sizes. I like that Reiss uses viscose, linen and cotton rather than polyester. The convenience of... See more
Most comfortable shoes from Reiss. Purchased the pink kitten heel, really pleased with the colour, quality and comfort. I have purchased shoes both heel and non heels from reiss previously and they al... See more
This was a top and trousers bought for my Wife. They are beautifully designed and well made. We weren’t sure of the fit of the trousers and ordered an additional pair in the petite size. They were per... See more
4.4
Excellent
8K reviews
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Amazing quality
Amazing quality
Designs have changed a lot this year which is amazing. Inhad given on this brand in recent years
June 22, 2026
Stylish and beautifully made
Stylish and beautifully made. Delivered swiftly and an easy collection.
Reiss made the whole experience gratifying.
June 22, 2026
Customer service very helpful and…
Customer service very helpful and re-ordered the items that was to be delivered. Just the delivery company is ridiculous. Getting notices every day. They say they’re delivering then it doesn’t come really really need to change delivery.
June 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beautiful Blazer
The blazer I ordered was great, however the three button were discoloured. I contacted customer service for replacement button as the blazer was now out of stock, they offered about 10% discount instead. The advisor was very supportive.
The blazer itself is a great fit.
June 15, 2026
Reply from Reiss
We appreciate your feedback on the blazer's fit and the support you received. We're sorry to hear about the discoloured buttons and the inconvenience this caused.
I ordered on the 14th June and still…
I ordered on the 14th June and still haven’t received and had no updates or apologies.
June 22, 2026
Reply from Reiss
Hi Lewis,
We are very sorry to hear about the various delivery issues you've experienced. We'll reach out to you directly to investigate this further and help resolve the situation.
The Reiss Team.
Green jumpsuit
I put my name down for a jumpsuit and bought it for my daughter when it came back in. So happy it’s fabulous on her. Really great service.
June 15, 2026
Delivery quickly then expected,super…
Delivery quickly then expected,super service from Next at London Coney
June 15, 2026
Arrived on time
June 22, 2026
3 out of 4 items not delivered
3 out of 4 items not delivered. It was needed for a special occasion so very disappointing it didn't arrive on time. Not easy to get a refund and still charged for delivery of items. Won't use this service again.
June 15, 2026
Reply from Reiss
Hello Claire,
We are very sorry to hear about the fourth item not arriving in your delivery. We'll reach out to you directly to investigate this further and help resolve the situation.
The Reiss Team.
Beautiful quality clothes
Beautiful quality clothes, feels very luxurious when wearing them, flattering fit, and fantastic customer service.
June 15, 2026
very helpful
very helpful, quick, super fast delivery, super fast collection. All went well.
June 22, 2026
Amazing staff experience. I visited the Reading store 2 weeks ago…
I visited the Reading store 2 weeks ago and Mina was so enthusiastic and helpful.
June 12, 2026
Great items and Quality delivery…
Great items and Quality delivery service was excellent.
June 22, 2026
Good service from Reiss but my parcel…
Good service from Reiss but my parcel was lost by the courier. Reiss did a good job of sorting out the issue.
June 15, 2026
Taken almost 3 weeks for me to receive…
Taken almost 3 weeks for me to receive a refund. First they lost the item when i chased after 2 weeks, advised me almost a week ago that they would send my refund and i am still waiting. Poor service, obviously think everyone can hang on and wont need reimbursements
June 16, 2026
Unprompted review
Reply from Reiss
Good Morning,
We are very sorry to hear about the various delivery issues you've experienced. We'll reach out to you directly to investigate this further and help resolve the situation.
The Reiss Team.
Reply from Reiss
Hello Paul,
We are very sorry to hear about the delivery issues you've experienced. We'll reach out to you directly to investigate this further and help resolve the situation.
The Reiss Team.
Fabulous clothing for all occasions
Fabulous clothing for all occasions, good quality and stylish, also easy to mix and match to create a co ordinated wardrobe. Petite range is especially good for myself at 5’2”. Ordering online is super easy and with next day delivery, and returns are very easy and efficient too.
June 22, 2026
Great products
Great products - prices in outlet very good value for such good quality - very rapid delivery to collection store - slick collection process - if only all customer service was this efficient!!
June 22, 2026
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