The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The app isn’t really consumer friendly. Everything is focused on purchasing new bitcoins. Actually I realised that my current auto invest plan hasn’t worked out because Relai changed their IBAN with... See more
Company replied
I've tried many similar apps, but Relai sticks out in terms of simplicity and user-friendliness. Fortunately, I haven't needed their customer support so far, but I've heard good things about it from... See more
Company replied
I’ve been using the app for a while now, and it works exactly as designed. All key features perform reliably and match the description provided. The user interface is intuitive, and I haven’t encount... See more
Company replied
The app is user friendly, clear and constantly updatet. The functions are simple and quick to set up. Savings plan, direct purchase and transfer all work perfectly. There are also various links for... See more
Company replied
Relai ist ein Schweizer Bitcoin-Startup, das 2020 in Zürich von Julian Liniger und Adem Bilican gegründet wurde. Mit der Relai-App kann jeder einfach, sicher und in wenigen Minuten Bitcoin kaufen oder verkaufen – ganz ohne technische Vorkenntnisse. Was Relai besonders macht: Wir sind Bitcoin-only und selbstverwahrend. Das bedeutet: Nur du kontrollierst deine Bitcoin – Relai verwahrt keine Kundengelder. Als in der Schweiz lizenzierter Finanzdienstleister haben wir bereits ein Handelsvolumen von über 1 Milliarde US-Dollar erreicht. 2024 wurde Relai als eines der am schnellsten wachsenden Startups Europas ausgezeichnet und wird regelmäßig unter den Top 50 der Schweizer Startups gelistet.
Hardturmstrasse 161, 8005, Zürich, Switzerland
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For DCA, my favourite choice. Had only one Problem, with an Update, No Backup No pity, but you have the keys. Otherwise great product

Reply from Relai
Too Expensive and the App is not working on the Samaung S24 Ultra as the text field are not shown. Ok sometimes after going 6 to 10 times forward and back again it works. Support asks too much and just dont get it that the fuelds are not shown. Even after screenshots. Somtimes it would be good to have experienced SE on the other side of the chat. And if they would be able to speek (yes ancient phon call) they would save time and me anyway.

Reply from Relai
Getting started is very easy.
Swiss Start-Up is nice.
Whats definitely missing is an option to place automatic orders at certain values.
At least buy orders xD

Reply from Relai
Excellente application pour mettre en place un investissement DSA sans complications !

Reply from Relai
I and my sister both of them ,had an account in relai
We tryed and account its clossed

Reply from Relai
Relai is absolutely the best crypto and Bitcoin app out there! It gives you complete control over your investments with a secure wallet fully in your custody. Finally, true freedom and ownership for every investor

Reply from Relai
Using this app since a few weeks. Great usability, intuitive tool and good performance.
Support - if needed- is excellent, fast response and helpful

Reply from Relai

Reply from Relai
Very good and user-friendly app. Works perfectly. I am absolutely thrilled. I have been using Relai for over 3 months now.

Reply from Relai
The app is user friendly and works perfect for me, especially with the little amount of knowledge I have around bitcoins usw

Reply from Relai
My favorite platform for my Bitcoin purchases.

Reply from Relai
Super cool solution, I an a fan since the very beginning. but since you changed your underlying system I never had a correct display of my current saldos available and transactions proceeded. All your advices to reload or reinstall ended in a different, but still not correct display. the bity wallet is in this context the most reliable method to stay on top of what is the actual situation.

Reply from Relai
I have been a verified user for over a year, but my account was suddenly blocked without any explanation. I later discovered that this was due to using an email address from a free mailbox with a domain that violates compliance rules. While this may be against Relai’s compliance policy, I was not even offered the simple option to update my email address; my account was blocked without any warning. Modern life cannot function without adhering to compliance rules in our daily lives, but this decision seems questionable, unreasonable, and excessive.

Reply from Relai
Great app for regular investing into Bitcoin. Perfect UX, no bullshit.

Reply from Relai
Hello,
I need assistance in withdrawing my funds from the Relai app to my bank account. I have tried multiple times, but it hasn’t worked. Could you please provide me with a step-by-step explanation of how to proceed? I want to ensure that everything goes smoothly and easily.
Thank you in advance for your help!

Reply from Relai
The onboarding process was simple and well documented. The fees are communicated transparently.I think it's crucial that the service follows the 'not your keys, not your coins' philosophy and supports external wallets.

Reply from Relai
All the interest of Relai is that they make the user experience as smooth and easy as possible for the beginner ! Another good point, they are BTC only! Last but not least, the team is friendly and dynamic! 5 stars!

Reply from Relai
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.