relay.delivery Reviews 

I purchased some items from Vinted and chose a local shop that took deliveries from Relay and this was offered on the Vinted app at the point of purchase. I received a notification that it was at the shop. When I got there they told me that they would have sent it back because they did not have the equipment to deal with Relay deliveries. The seller has had no notification of this and I’ve been to the shop again to be told the same thing. I won’t chose Relay as an option going forward

I've had a theft from a parcel. Plus parcels gone a miss & never reached the buyer or myself.
Customer service shocking 😲No one ever gets back to you.
There a cheap courier service for a reason.
Avoid at all cost!

How do you expect customers to get in touch with you? Your website is extremely unhelpful, and I have been unable to find any way to contact you directly. There are plenty of pages with information, but nothing that actually helps me resolve my issue.
I am trying to arrange a redelivery for my order, RELRKVX5QH76. The parcel was not accepted by the Post Office, yet your driver has recorded it as “delivered.” How does that make any sense?
I need this issue resolved urgently and would appreciate a clear explanation of what has happened and how I can arrange redelivery.
If this is not resolved, I will certainly think twice about recommending or using your service over the Christmas period.

Should be Zero stars . My small parcel was left downstairs . I am disabled . 3 flights of stairs .

very long delivery times
no proper support / contact
unprofessional courier somehow sending parcels for vinted il be sending a separate message to them!

I created a postage label and sent a parcel the same day it’s taken a week for a courier to collect it

Absolutely Abysmal.
Keep well clear.
Courier picked up my item 3 days
No update since.
So bad they make Yodel look good.

Relay (and Vinted) have non existent customer service or support. Relay has a "contact us" button that doesn't do anything.

My next day prime item was never delivered
Be careful 26/8/26

⭐ 1 star

Really disrespectful delivery experience.

The delivery driver came to my home at around 9:30pm and banged loudly on my door, which immediately set my dog off barking and woke me up. At that time of night, I think there should be a bit more consideration when delivering to someone’s home.

What made it worse was that the driver was then insisting that I come to the door and open it so he could take a photo. I did not feel comfortable doing this, particularly that late at night. I obviously refused too but he kept shouting up at me at my window.

A delivery should not involve someone banging on your door late in the evening and making you feel pressured to open it for a photograph. Please train your drivers to be more respectful of customers, their homes and reasonable boundaries.

I ordered an item off Vinted a few months ago and thought oh this is quite cheap why not use this delivery service, so I did, item was lost no refund no nothing. Okay never again for me but I chose it again by accident this time ordered home delivery thought it’s gonna be quicker plus I’m paying a little more but no they decide to not tell me the time, not to tell me anything and apparently I have to go in and collect the item!? I paid for delivery! Ridiculous would have put -10* if that was an option. DO JOT RECOMMEND

DO NOT USE UNDER ANY CIRCUMSTANCES!!! My parcel was sat in the drop off shop for 2 weeks and there was no attempt to collect by Relay. I had to go and take it back from the shop and deliver with different company. SCAM of a company!

Delivered to completely wrong address no where near my address! My address completely ignored even though you have stated you have delivered to my address. Picture of totally different address. TERRIBLE SERVICE! Please contact me

Shopping company can't even print their shipping labels correctly. They've been sending my parcels to the wrong house for weeks because there's a bug on their system causing them to print my house number wrong. Insane.

no delivery lost my parcel - wow

Still waiting for my delivery which was apparently collected by the courier over 2 weeks ago!

I have contacted customer services 3 times with no response!

I currently have 2 parcels missing which I have ordered through Vinted and were due to be delivered by Relay to my local parcel shop. One parcel hasn't moved from the sellers drop off location for almost 2 weeks now, the other parcel has been marked as delivered but has not arrived. Customer service is impossible to get through to. Will not be using Relay again, AVOID.

I never write reviews, but I’ll do this time.
I wish you could not choose relay when buying on Vinted.
My Vinted parcel is ‚lost‘, it supposedly went back to the seller after two missed deliveries, but actually it’s just a glitch in their system, as it was marked to be back for collection with seller right after missed delivery. So the seller went to the shop for pick up, but the parcel couldn’t be found. I tried to contact Relay to figure out where my parcel is but didn’t get an answer, even after their own 72hr deadline. A week and a half later they got back to me to say that it went back to seller, what utter rubbish!
If you can, avoid Relay under all circumstances!!

Has the courier ate my parcel?? showing my parcel is with corrior for like 4 days now.

Relay have had my parcel since Sunday morning and now Thursday evening. It is a birthday present for Saturday. I have emailed them twice no reply. Just filled out a contact form. There doesn't seem to be a phone number for them either. I have contacted the seller where I brought items from who have contacted their logistics team but nothing further. If they have lost this I will not be happy especially as come from abroad. Not time to get anything else. Very poor service. I am feeling very angry right now.

Delay more than Relay.
Delivery today this afternoon.
OK maybe letter this afternoon.
OK early evening.
Well mid evening.
Well tonight before midnight.

How pathetic. How to totally mess people around. If I could give them a minus score I would. -5 out of +5 to +1.