relay.delivery Reviews 

At this point, I think this company is a scam. Why is there no way to contact them, why is it taking so long to deliver a parcel locally? They either deliver late or dont deliver at all. I gave 1 star because I had no choice, you deserve no stars.

Gave me the wrong qr code so i cant pick up my items aswell as mixing up my items,tried contacting them but they never responded

I have been trying to get help from Relay for over a week, and it's been an incredibly frustrating experience.

My parcel was marked as having a "failed delivery attempt," despite me being at home all day, and since then it has remained stuck with no meaningful updates. It has now been over a week since it was first marked as out for delivery.

The most disappointing part has been the lack of customer support. I've tried every available contact option, submitted a support request on 6 July, and received no response, despite the website stating that enquiries will be answered within 72 hours. There doesn't seem to be any way to speak to a real person, making it almost impossible to get an issue resolved.

Delays can happen, but the complete lack of communication and customer service is unacceptable. I simply wanted an update on my parcel, but after more than a week, I'm still no closer to getting one.

Based on my experience, I wouldn't recommend Relay until they improve both their delivery reliability and their customer support.

Disgusting service,shows as delivered but photos show delivered to number 23 parcel labelled for 144.How can they get it so wrong. Still haven't found my parcel.

This is the best delivery company for our building... always ring bell and deliver to the correct door.. also your driver is always polite and bonus delivered with a smile😃

Parcel not delivered. No response through the online contact form. No other way to contact them. Not great.

First attempt said failed delivery, they never tried, we were in all day. Package left at a store for pick up, no where near our home. Store said driver told them we were not on his route. Store obliged to take package.
We will never again buy anything to be delivered by Relay. A pathetic excuse for a delivery service.

I’ve sent 3 vinted parcels with relay and all 3 were stolen and replaced with other items. Don’t not use!!

pls someone find out who the owner is and let's sue this c.nt. He steals people's parcels and we're left hanging. Scm needs to be taken to court! Pls start a petition for this company someone!

Horrible experience with relay delivery man.
They will inform you that your parcel will be delivered and It’s 5 min away.
I waited and excited to receive my order.
The next message was your parcel delivered.
I came out, and can’t found my parcel . On my ring video, the delivery man , knocked on my door slightly, placed the parcel on my front door, took a picture of it with my door number and made away with the parcel.
We looked for it , asked neighbours, would not find it
I Reported the incident and the company do nothing about it.
It was a bad experience., and l wish sellers should stop using relay.

The courier didn,t knock the door. Instead put parcel under the front of my car. This is not my safe place. This company never follows instructions. I wish another delivery would be used.

On two occasions I order from vinted, relay was the delivery service!!! Dreadful lost one item, then miss packed another item! Had to wait over a month before I had a refund ! Really wanted the items they were unique! Very disappointed and won’t be using them again.

The worst of worst !
My parcel is lost in transit probably stolen by them. Awful awful company why on earth are Vinted still using them.
Avoid !!!

Twice in as many days Relay have failed to deliver items to the correct address. photographic proof of delivery is not much good when it is delivered to the wrong address.

Terrible service two parcels I have sent through Relay on Vinted have been lost which has resulted in bad reviews for me. Luckily I have been able to turn relay off as an option .
Don’t understand why Vinted still offer them as a postal service option?
DO NOT USE

Useless, 2 attempts at delivery, both returned to sender. On the 3rd attempt, delayed 3 days, then delivered to the wrong house

Inexcusable and laughable "customer service." Wanted my parcel delivered to my house, but accidentally clicked the collect button and couldnt change it back. Admittedly, that was my fault, but it shouldn't take one click to change method of delivery!! So what, no confirmation? I didnt even pick the location it defaulted to one for me. When I contacted customer service for help i didnt receive one reply. They still havent replied and its been a week. I had to go collect the parcel at that point. Imagine I was a disabled person, or someone who was unable to leave their house to collect a parcel? For me it was a minor inconvenience, for someone else it could mean losing the package all together. Your customer service is lacking. Do better for goodness sake.

Nothing but problems with this delivery service & I'm absolutely sick of it. I would never choose to use this service, even turned it off on my Vinted. I ordered some hair products off Tik Tok shop, they sent them via Relay. My brother had also ordered something that was coming on the same day via the same delivery service. The delivery driver delivered his parcel which was just something cheap & then said that mine was unsuccessful to be delivered because I wasn’t home. My brother answered the door to the delivery driver! Said they would try the next day & it never came. Seems a bit suspicious that something cheap was delivered & something expensive apparently couldn’t be. Then a few months later, I order a cup through Etsy. It’s been in transit for weeks & there’s been no update, so now I’m in the process of having to open a case with Etsy. Absolutely shocking service & it needs shutting down. It’s ridiculous & a waste of time. Also on the website, it gives you the option to contact them but you actually can’t because it doesn’t let you click on it. Shocking disgusting service & lying delivery drivers who are thieves. Shut this company down immediately & avoid using at all costs.

The worst delivery company ever ! Customer service just don’t respond I’ve ended up with a pair of disgusting sandals rather than a lovely skirt I ordered off Vinted absolute joke of a company can’t believe Vinted are still using them ! 😡

AVOID !!! Tracking is absolute rubbish. Tells you that delivery was attempted when our cctv shows it wasn’t. Then tells you that it was taken to PITSTOP but doesn’t say where PITSTOP is. Not received any messages or emails with any information either. Only use RELAY if you want to lose your parcel.