Relxtime Reviews 232

We bought a 4 to 6 person.hot tub from Amazon. From the day that we received the hot tub. We blew it up and it would not hold air. The heater would not work and it started leaking and coming apart at the seams. We put in report after report, And listed all the problems ask if we could send it back. They kept telling us it was only returnable for 14 days. But we kept sending photos and complaints and found out. It's a 2 year warranty. Where are just now getting ready to send it back to the company very unhappy, be very careful buying hot tubs from this company. It has been a nightmare from day one.
LwHinman 4025473496

Top notch service...... very respectable thank you

The filters got to me in a timely fashion and I was updated on the delivery date.

Great service

Though the bubbles would be more powerful.

Chose Relxtime because the customer reviews were much better than all other brands. Now that I have received it, I completely agree. Simple to set up, simple to use, excellent value.

I wish the inflatable hot tub came with the inflatable cover. This was my mistake of not reading but now can't even order it as it is unavailable.

had such high hopes for this hot tub. We set it up in the summer and it still doesn’t reach past 100 degrees. I’ve emailed, they wanted a video and said I would get a FULL replacement or money back. After I sent the video of it clearly not going up in temperature now they want to just send me a part after going through a warranty process. It’s been used maybe 2 times. Never again

Also they are deleting comments on instagram

Easy set up! Temp stays hot and bubbles are super relaxing!

Easy to purchase and quick delivery. Super fast and easy to set up! Haven’t gone in yet but July 4 is the day!

Love the easy set up. Amazed with the performance with the bubbles. Wish it had more seating in the cushion area.

The heater is not working. We troubleshoot everything and still no heat.

Easy to purchase, great product ND easy to follow directions

Very frustrating not being able to talk to a real human. If you have a problem all is communicated thru email which would be ok but the response time is always the next day. Not good! I got so frustrated with this that I just returned the whole unit and will go elsewhere. The heating unit stopped working and they sent us a tube video on how to disassemble and send the heater back. All good if we had the same model they were doing. So upset!!!!

I’m really surprised how much we are enjoying this hot tub! Easy to setup and maintain

We have not received them

My first hot tub I ordered had a air leak we couldn't locate your company sent me instructions and the label I needed to send it back. You replaced it in a timely manner which was great. The replacement is amazing!!I love your product and the fact that your company stands behind it and makes everything easy is a big plus in the world today. Thank you for this awesome hot tub!!

Our hot tub came pretty quickly. It was easy to put up and get filled and ready to use. It works wonderfully and is very relaxing. I highly recommend this brand of hot tub.

Very easy to set up

My brother loves this! Only thing we that could be better is if the jets were stronger. Not as powerful as the grounded ones but other than that this is a nice size and comes with a cover and water stays warm.