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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their polite and understanding approach. Many people appreciate the excellent customer service, noting that their issues were resolved quickly and efficiently. The service provided is frequently described as very good, with consumers valuing the prompt responses and clear explanations received. However, some people mentioned experiencing longer wait times to connect with customer support representatives. Additionally, there were occasional concerns regarding payment issues, with a few customers reporting payment discrepancies or needing assistance with dismissed card usage.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and very good... See more

Response time

People report positive experiences with response times. Customers found representatives easy to talk with and... See more

Payment

Consumers find payment to be ambiguous. While some customers appreciated the speed of transactions and the... See more

Based on these reviews

Rated 5 out of 5 stars

I did not wait so long and found that all the questions are clear and understandable. I didn’t feel any difficulty in answering the questions. Nice and friendly.

Company replied

Rated 5 out of 5 stars

Friendly chap, thorough, checked that his info was correct when he did not know for sure, helped me in the best possible way

Company replied

Rated 5 out of 5 stars

Malin, is a very polite and respectful person. I've been in contact with her prior to the conversation today and she is very, very professional in her contributions when she represent Ebtercard. She i... See more

Company replied

Rated 5 out of 5 stars

Nice, understandable, Norwegian speaking person who quickly explained the reason why I had a couple of dismissed uses of my card. And she helped me quickly to increase the brutto frame of credit.

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

re:member tilbyr både kredittkort og forbrukslån. re:member handler om deg og dine behov. Det handler om at du har tilgang til innovative betalings- og finansieringsløsninger som gir deg valgfrihet og kontroll, men som samtidig gjør hverdagen din enklere. Siden starten har vi tilbudt moderne betalingsløsninger for et aktivt liv. Og det vil vi fortsette med. Du bestemmer selv hvilken løsning som passer deg best, hvordan du vil betale og hva du synes er viktig. Kontakt oss +47 73 89 77 55 Postboks 6783 St. Olavs plass 0130 Oslo Norge


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I got all the help I needed

I got all the help I needed. Loads of stress taken away by this kind lady I talked to.

July 3, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thanks. We appreciate your feedback. Have a nice day.

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Rated 4 out of 5 stars

Call to customer support

Had to wait almost 25 minutes to get through to a customer support representative, thus only 4 star. Once they picked up the person I talked to was very helpful and I got my issue fixed in less than a minute.

May 30, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thank you for your feedback! We apologize for the long wait time. We're glad to hear that our representative was able to assist you quickly and effectively once connected.

Rated 3 out of 5 stars

To much waiting time

Waited ,waited and waited for an answer.Finaly came through.

May 30, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thank you for your patience. We apologize for the long wait time. We're glad you finally got through, and we appreciate your feedback.

Rated 5 out of 5 stars

The employee was nice & helpful

The employee was nice and helpful and solved my issue effectively.

May 27, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

We appreciate your feedback. If you need any further assistance, please don't hesitate to reach out.

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Rated 5 out of 5 stars

Good service

Good service. Questions answered rightaway. Well educated staff.

May 27, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thank you for your feedback. Please feel free to reach out if you need any further help

Rated 5 out of 5 stars

Great security features in place

Great security features in place. Nice contact.

May 21, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thank you for your feedback! We're glad to hear that you appreciate our security features and customer contact.

Rated 5 out of 5 stars

Friendly,easygoing and straight to the…

Friendly,easygoing and straight to the point.Thank you.

May 21, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thank you for your feedback! We're delighted to hear that you found our service friendly, easygoing, and straight to the point.

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