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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their polite and understanding approach. Many people appreciate the excellent customer service, noting that their issues were resolved quickly and efficiently. The service provided is frequently described as very good, with consumers valuing the prompt responses and clear explanations received. However, some people mentioned experiencing longer wait times to connect with customer support representatives. Additionally, there were occasional concerns regarding payment issues, with a few customers reporting payment discrepancies or needing assistance with dismissed card usage.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and very good... See more

Response time

People report positive experiences with response times. Customers found representatives easy to talk with and... See more

Payment

Consumers find payment to be ambiguous. While some customers appreciated the speed of transactions and the... See more

Based on these reviews

Rated 5 out of 5 stars

I did not wait so long and found that all the questions are clear and understandable. I didn’t feel any difficulty in answering the questions. Nice and friendly.

Company replied

Rated 5 out of 5 stars

Friendly chap, thorough, checked that his info was correct when he did not know for sure, helped me in the best possible way

Company replied

Rated 5 out of 5 stars

Malin, is a very polite and respectful person. I've been in contact with her prior to the conversation today and she is very, very professional in her contributions when she represent Ebtercard. She i... See more

Company replied

Rated 5 out of 5 stars

Nice, understandable, Norwegian speaking person who quickly explained the reason why I had a couple of dismissed uses of my card. And she helped me quickly to increase the brutto frame of credit.

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

re:member tilbyr både kredittkort og forbrukslån. re:member handler om deg og dine behov. Det handler om at du har tilgang til innovative betalings- og finansieringsløsninger som gir deg valgfrihet og kontroll, men som samtidig gjør hverdagen din enklere. Siden starten har vi tilbudt moderne betalingsløsninger for et aktivt liv. Og det vil vi fortsette med. Du bestemmer selv hvilken løsning som passer deg best, hvordan du vil betale og hva du synes er viktig. Kontakt oss +47 73 89 77 55 Postboks 6783 St. Olavs plass 0130 Oslo Norge


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

-Flexible and understanding customer…

-Flexible and understanding customer needs
- Affordable monthly payments continue as a customer
- Staff conversation and handling of customer
- Duration of transaction is faster

April 15, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

We appreciate your feedback.

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Rated 5 out of 5 stars

The person who assisted me was…

The person who assisted me was incredibly kind and helpful. Even though I don’t speak English or Norwegian very well, they took the time to clearly explain the situation and helped me solve my problem. I truly appreciated their patience and professionalism.

March 31, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Good to hear. Have a nice day.

Rated 5 out of 5 stars

First class!

Friendly and excellent service from a most likeable voice!

March 27, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Great. Have a nice day

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Rated 5 out of 5 stars

Good

They suspected som foul play and blocked å payment on Vipps. They warned me, but after calling them I sat things straight.

March 3, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Great. Have a nice day.

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Rated 5 out of 5 stars

Great customer service

Great customer service. I feel safe using my card and also in case it may be hacked or stolen. This time it was myself using it abroad. No worries☺️

February 19, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Great. We are glad to hear that you feel safe when using your card. Have a nice day.

Rated 5 out of 5 stars

The lady was polite and frinedly tone

The lady was polite and in frinedly tone. She answered all my questions and very understandable with my situation and helpful.

February 17, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Thanks. Have a nice day.

Rated 4 out of 5 stars

Good help

Your agent was polite and friendly. She gave a good advice by telling me to wait for the next bill.

February 13, 2025
Unprompted review
re:member Norge logo

Reply from re:member Norge

Great. Have a nice day.

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