I have had great experiences with Remote and appreciate the help and timely responses. Nobody wants to wait for answers in a crisis. Remote has been my "crisis averted."
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked out in my side, any questions or issues I had were quickly resolved. Nothing to complain about. Payout was transparent and came on point.
Buttery smooth onboarding, super easy to use dashboard/hub, and extremely friendly support. The EOR that goes above and beyond!
The staff are responsive, and the Remote interface is excellent; everything is well organized and easily accessible. The existing go-to resources and instructional materials are particularly helpful... See more
Company details
- #5 of 21 best companies in Payroll Service
- #132 of 247 best companies in Business to Business Service
- #6 of 17 best companies in Human Resource Consulting
- #12 of 29 best companies in Recruitment Service
Written by the company
Hire international talent in minutes. Rollout international expansion with ease. Remote is the most disruptive global payroll, tax, contractor management, and global HR solution for distributed teams.
Contact info
United States
- hello@remote.com
- remote.com
4.6
Excellent
3K reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Smooth sailing all the way
Smooth sailing all the way. There is plenty of flexibility and convenience compared to the competition, particularly a certain -eel company.
March 20, 2026
Broken processes across the company
I worked for a tech startup that outsourced HR functions to Remote, including hiring paperwork, tax forms, and payroll.
Remote has consistently and significantly underperformed in every aspect of their responsibilities as a business services provider. Just a few examples of gross negligence during my employment:
-Sharing someone else's I-9 documents with me (Passport, Driver's License)
-Implementing two-factor authentication without any registration (effectively locking me out for days without the ability to resolve)
-Multiple transfers of COBRA administrators without communication causing lapses in insurance coverage
-Not providing tax forms on time (as of Mar 22, I still haven't gotten a critical tax form to file my taxes)
If you are looking to do business with Remote, look elsewhere because they screw up everything that should be core to their business.
March 15, 2026
Unprompted review
Reply from Remote
Hi Rajin,
Thank you for taking the time to share this in such detail, and we are genuinely sorry for everything you have experienced.
What you have described is serious. Sharing someone else's identity documents with you, locking you out of your account without a way to resolve it, lapses in insurance coverage due to poor communication, and still not having your tax form as of late March are not minor slip-ups. These are failures that have had a real impact on your life, and we completely understand why you feel the way you do.
This is not the standard we should be holding ourselves to, and we are not going to make excuses for it.
We have been able to locate your experiences on our side and are reviewing them. Specifically on your outstanding tax form, you will be contacted directly on that open case very soon to get it resolved as a priority.
Kind regards,
Mel Diamond, Senior Voice of Customer Manager
Outdated information that doesn't…
Outdated information that doesn't reflect the reality of Brazil. I inquired about the health insurance plan and only received access links and promises of contact, but nothing changed, and I remain with my doubts and no one to turn to.
March 22, 2026
Everything works great…until someone screws up and you’re ghosted by their support team
My contract with Remote as a contractor for another company ended on October 31st 2025. Since then, I’ve been having issues with social security, and recently realised it was Remote’s fault for not providing the proper documentation. I contacted Remote on February 24th and again on March 2nd…still yet to hear from them.
February 24, 2026
Unprompted review
Reply from Remote
Hi João,
Thank you for taking the time to leave this review, and we are truly sorry for the experience you have had.
You reached out on February 24th and again on March 2nd, and you should not still be waiting to hear back. That is not the standard we hold ourselves to, and we completely understand why you are frustrated.
We want to make sure this is resolved for you as quickly as possible. Your case is being escalated and someone will be in contact with you very soon.
We are sorry it has taken this long. We are on it.
Kind regards,
Mel Diamond, Senior Voice of Customer Manager
good service
March 19, 2026
The problem took a long time to resolve…
The problem took a long time to resolve but the communication from Remote support was excellent.
March 17, 2026
To ask for feedback once on a issue is…
To ask for feedback once on a issue is ok. Twice is nagging.
March 20, 2026
Reply from Remote
Hi Martin,
Fair point and thank you for saying it directly;)
We'll take this on board. We hope the issue itself was resolved to your satisfaction.
Kind Regards,
Mel Diamond - Voice of the Customer Manager @ Remote
Smooth onboarding, seamless communication
Super structured and transparent onboarding experience!
March 12, 2026
I think the overall support has been…
I think the overall support has been great. Remote is an outstanding platform. My payment failed twice, and when it finally succeeded on the third attempt, I was worried that I might be charged multiple times. However, to my surprise, I was not overcharged at all.
They kept me informed at every step—what went wrong and what needed to be done—which I really appreciated.
A special thanks to Deepthi for patiently answering all my queries. A huge, huge thanks to Remote—you truly provide a great platform.
I do have a small suggestion from a user’s perspective. During the entire process, I received only one human response per day. Even when I asked follow-up questions, I often had to wait until the next day for a reply. It felt like there was a limited quota for human responses.
I understand that Remote is a large company and may not be able to respond instantly to everyone, but this is just a minor concern I wanted to share.
Once again, thank you, Deepthi, and a huge thanks to Remote. I have endless appreciation for your platform. Thank you again!
March 18, 2026
The support was great and quick.
March 18, 2026
Aksh was extremely helpful!
March 16, 2026
Remote.com -- Best in business
Remote takes care of all paperwork and everything from start to finish.
They are well organized and have processes in place to take care of everything, they handeled my relocation paperwork and all process smoothly stating all requirements clearly with proper timelines
March 12, 2026
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