Remote Reviews 3,099

Onboarding was smooth and response were prompt as well. Need to use for a while and see how we can utilise various offerings and their ease of usability.

They are a perfect support with fast response

Everything was clear and it was fast. Thank you.

The reply was fast and to the point.

Remote is paying salaries like clockwork, always on time. But that's about it. When you need help, the wait time for initial answer is usually 48 hours, and then the ticket gets assigned to the relevant department and it takes another 48 hours until you get a response. That's fine as long as you have nothing urgent. But if you live in Germany and need confirmations to be submitted electronically, then this tardiness results in all sorts of complications. If you need anything from the German payroll team, they only process anything once a month. In my case, this resulted in a two months delay of my sick pay and not just once but every time.
Even if a contact is assigned, somehow they don't receive the message to their direct email so you always have to also copy in the help desk, and the ticket takes its usual time...
I could not recommend Remote to anyone, better to go with another EOR.

Excellent customer service, new clients onboarding. Remote has been extremely supportive in guiding and replying to all queries we had as new customer.

Wrong is whit my paternity leave 2 months cannot get

Numerous problems with on boarding. Once approved you guys allowed my first ACH payment, then blocked it. Made me go through all kinds of processes. Calling bank, blaming my bank, but come to find out it was something remote did internally. No ability to talk to support in real time to address problems. You have to email or chat and they may get back to you when they want to.

Very helpfull

It was very quick and solved my query immediately.

I am an employee hired via Remote. My experience with Remote has been frustrating and poor the whole time I am with them.
The support team response is slow. When you get the reply, not all the responses are accurate. They are also not always friendly or willing to help.
Some of my payrolls were incorrect. No one spotted it until I found out.
Some of the staff members I was in touch with was unfriendly, giving me an attitude, ignoring my emails, and showing no trust or willingness when I told them my issue or problem. I also do not think all of them who were assigned to my cases are familiar with the US market or situation, and thus giving wrong info.

The CS experience was generally smooth though could be faster.

"The remote team addressed the issue immediately and explained the solution clearly and professionally. Their prompt response and effective support helped resolve the problem without delay. I would like to thank the entire team for their outstanding support and cooperation. Your dedication and timely assistance are highly appreciated.”

I did get a good enough response - although the fact that there is no free way to find out whether or not you can hire a person in a country is a bit uncomfortable.

All the links that I was sent throughout the communication with my success managers and support weren't working - we had to find information ourselves, and even when I was sent a request by email to review support ticket - that link to ticket didn't work either.

The team demonstrated responsiveness and provided clear, thorough explanations of actions and follow‑up steps

The person assisting me with my issue was helpful ,but even if on the platform in general they seem to be careful about gernder identity, I was called with my ID name through all the conversation and not with my chosen name and pronouns specified in my personal information.