Rental Cars Reviews 

We booked a hire car via Holiday Extras, who in turn hired us a car from Car Rental for use on 13/11/24 at Malaga airport. Unfortunately Malaga had a red warning alert on that day and given what has happened at Valencia in recent weeks we totally understood why a car was unavailable. Unfortunately though, no car was available for the next 2 weeks either, and no explanation or apology for this was forthcoming. We still haven’t heard anything from them either directly or via Holiday Extras, and consequently would not advise anyone to book with them given our experience. Please be aware that if you book a car with holiday extras they use this company.

I booked my February 24 Costa Rica suv with Rentalcars through Topcashback. Booked 29/11/23.

Whilst the rental with the local company Jumbo was excellent Rentalcars have failed to pay me £146 in cash back that they owe me.

This company is untrustworthy and I will never use them again

Everything went before, we paid before our rent car, and after we had tot wait for two hours in rain we got no rent car. No excuses, canceled cause not on time, we had legal documents from me and my husband, they didnt accept, but we had to wait for our turn. They didnt gave our money back after several e mails cause thats there rules, you have two pay always three days, a rent car or not. Never book rental cars budget cars or avis cars it is one company, they behave there self as criminals !!!!!!!! My laywer took contact with them about this situation. Look for another company the treat you much better.

I am a US resident who resides in Spain. For this reason I have a Spanish and North American driver's license. When I travel to USA I usually take my US driver's license, and I leave my Spanish one in Spain.
I rented a car through Rental cards with Budget in Miami International Airport using the Rental Cars platform. When I showed up at the Budget counter at Miami airport on November 221st, the agent informed me that my Rental Car voucher wasn’t valid because my driver's license wasn't European. I had read all the documentation that rental cars and Budget has provided and the only thing it specified was that the driver had to have a valid driver's license. Nowhere do any of the terms and conditions indicate that the driver's license has to be from a certain country or area.
Rental Cars not only charged €141.88 for the cancellation of the reservation, which was not my fault, but I also had to make a new reservation through Budget which cost me a total of $881.
Both Rental Cars and the rental agencies they work with such as Budget should make sure that their documentation, terms and conditions are clear to ensure that something like this does not happen again.

I lost my booking money. My credit card, working everywhere else in the same days, was refused at the point of collection machines. Unable then pick up the car, on the phone the customer service tells me that will cancel the reservation and I recommend to open then complaint attaching evidence. Many days later, I discover that the reservation has not even been cancelled yet. Finally despite filing the complaint, attaching all receipts of denied credit card transactions (but authorized by my bank), I only got back the money of the insurance and not of the reservation. The customer service was very bad, waiting for a month between a message and a reply, many operators who asked what the problem was despite having already described everything from the beginning in writing. Poorly organized service or maybe too well planned? A scam? I absolutely do not recommend.

Terrible experience with Rental Cars. I booked a car at Tivat Airport on 13 September 2023 and there was no car for me when I arrived there. They said it was because I was late but I wasn’t that late. Since the guys at Surprice company were super rude to me and clearly had no intentions to help me, then I talked to someone from Rental Cars via chat, and after a while, he said he would refund me and do another “real-time” reservation for me. After more than half an hour of doing this procedure, the guy in the chat stopped responding, the chat stopped working and I was stuck in the middle of nowhere without a car or any solution. I hadn’t even a place to stay in the city. So I had to rent another car at the airport, from another company, with inflated prices, to be able to get out of there. I just want my refund that the guy in the chat promised me and it never happened.

I would rate this company with a negative score if that option were available. My experience with this company has been terrible, and I strongly advise against renting a car from this platform. Despite my card was accepted for the upfront payment of the rental, the rental car operator (OptimoRent/Autovia) shockingly denied me the car at the airport, citing that my card wasn't suitable for the payment of the security deposit.

To exacerbate the situation, they provided me with a UK contact number to reach out to (a costly international number), only to be informed that I wouldn't even be eligible for a refund due to the rental start time having passed.

This seems like customer deception to me. If a card is accepted for an online payment, it's absurd for it to then be declined for the security deposit payment at the time of car pickup. No consumer would expect such a thing. After me, there was a French couple who had to go through the exact same ordeal.
Naturally, I have already escalated this matter with Booking Holding Inc. (owner of rental cars.com) and associations for consumer rights. The entire experience was incredibly frustrating and left me short of €80!

I booked a car and a full cover online believing everything will be fine. Only when I arrived at the car rental they told me that the ‘full cover’ I paid it’s an insurance to cover my deposit. Therefore, I have to pay for their own company’s insurance which is as much as I paid for the car already. Misleading advertisement at it’s best. Customer service is zero. They make you run around circles with no end and eventually lose all your money you already paid for a service that you clearly don’t want to opt with. Just stay with normal car hires such as hertz, sixt or other trustworthy ones. It might seem they are more expensive but everything included in the price with great customer service. At rental cars they make you think you will save but in the end you will pay double for medium range car that you could have spent at a higher range for a much better company. If you don’t like to get mugged DO NOT GO WITH THEM!

Insurance scammers. They quote you a price. You pay them. You arrive at the rental pickup. They tell you the rental cars insurance is not recognised. They make you pay 5 times what rental cars charged you. You have no choice but to pay it. It’s late and kids are crying. You return home. Rental cars graciously offers to reimburse their original fee, NOT the exorbitant amount charged by their ‘partner’. This is total misinformation, misrepresentation and outright misleading and very scammish. Choose to book with rental cars if you’ve an appetite for being totally ripped off.

Beware of this company, they are not serious!!!

I rented a car from Europcar through Rental cars. We paid full insurance at Rental cars.
When we returned the car, the company accused us of damages we didn't cause.
I contacted Rental cars to help me. After emailing for 80 days I still didn´t get any help and during all this time I asked several times what I paid for when I signed up for full insurance. I never got an answer and then some kind of manager wrote that they could not refund any money.
Fortunately, I´m very stubborn and in the end we were able to prove that we hadn´t caused the damages and the rental company paid back but we never didn´t get any help from Rental cars and I still haven't received any answer and I´m still wondering what I paid for.

I had experience only once, but a long wait and not a good impression, quite expensive

This company is shambolic! Terrible customer service. One agent on the phone even hung up the phone on me when I asked them if I could speak to someone else.

I made a booking with them for Europcar and it said in the details that the pick-up deposit must only be made with a credit card and nothing else. I called them to ask about it and they confirmed over the phone that was the case. I had to change my booking to a more expensive rental that would accept debit cards.
When picking up the car the Europcar the office manager told me that they always accept debit cards and that Rentalcars were wrong.

After a truly painful experience trying to get the difference refunded as it was their mistake they eventually outright refused saying it was my fault.

So it was my fault that I didn't check the incorrect information when making my booking??!!!

Trying to submit a complaint about a rental is almost impossible, I think they just hope you'll give up.

You'll have to pay extra for the privilege of using them as 3rd party and if you have a problem they'll conveniently disappear.

Just go straight to the rental company

Keep it away , dodgy company !!

Good experience. Easy booking and easy pickup (just read the instructions) car is parked a short walk from the airport.

Got charged extra for a subsea tunnel, that we didn't use. Money was returned a few days after emailing them.

When booking be aware, that you are charged a fee for returning your deposit (120 DKK)

Excellent service, delivering the car to the hotel letting me pick up the keys at the reception, and when returning I could park it outside the hotel and hand over the keys to the hotel reception.

A good experience. I rented from Rental Cars in September. They were flexible with my schedule and were very thorough and kind. I am a happy customer.

Arrived at the airport and the car was there waiting for me. Nice car, new and with full extras for a reasonable price, possibly the cheaper price on the Faroe Islands. If you rent with them, follow their instructions upon arrival and everything will be fine.

New and clean car, was expecting something smaller and lower class, but i was surprised. They communicate very good and are kind to customers. I would recommend.