RentalCover.com Reviews 

I have purchased Rentalcover coverage about 6 times but I actually made a claim only once. From uploading the files, to receiving my reimbursement approval it probably took 1 hour. About another 6h to receive the reimbuserment in my account.

Claims process was straightforward , quick payment & really helpful claim support.
Can not fault this service

Rentalcover.com delivered in their promise to provide drivers with excess insurance. The process to submit the claim was lengthy, but it was worth providing the necessary documentation.

They quickly understood the issue and resolved the claim efficiently.

Very fast and competent service- very recommended!

Easy to get cover and great price for excellent cover

I've spent approximately 20 hours over several weeks attempting to submit a claim through their portal, with zero successful submissions. The upload functionality is broken: the progress window is a rotating animation with no actual status indication. After roughly one hour of waiting, it crashes with a generic error message ("sorry something happened try again later") that provides no diagnostic information. As I sign up for this and write about this experience I am trying to upload AGAIN and its still stuck on this window.

I've also tested this across multiple devices, networks, and browsers to rule out user error. The problem is consistent and reproducible, not a one-off glitch.

I've contacted their support team multiple times with no resolution and no meaningful response. There is no phone number or agent available to escalate. I have all my required paperwork.

I escalated to their parent company and to their partner (car rental company) because this pattern looks less like a technical failure and more like a process obstruction. I even received an inbound call from their number that connected to dead air; the callback voicemail is non-functional.

This isn't about accepting or rejecting claims. This is blocking people from entering the claims process entirely.

Has anyone else hit this? I'm curious whether this is widespread or isolated to my account. If this is affecting others, it's worth a potential class action. My time costs money and prolonged frustration is escalating this beyond repair.

Edit: finally had someone got back to me and surprise, when the did it manually it didn't work for them either. Although he was very nice and helpful this review is a reflection on the company's process and what NOT to do.
So the question is - how many others have been impacted. My event was late June. Over 4 weeks of this site not working

in less than 24 hours of making my claim i had my money. Buy peace of mind while you travel!!!!!

Ultra fast service. The money was in the bank in 3 days from submitting the claim.

I placed an online claim which was approved in less than 48 hours and was paid for immediately once I provided my bank account details.

Thank you for the ease in which you handled my claim

Extremely easy to use website and excellent cover for a very reasonable price.

Once our claim was submitted it was dealt with very quickly and we had the money in our account within a few days. Excellent service

Very fast payment

The rental company we rented the car from was thé worst, they charged us ridiculous amounts for car scratches. Rental cover reimbursed us in 2 days!! It was an amazing experience !!

Fantastic service! Effortless and fast! Will definitely use it again when renting!

Efficienti , veloci

First uploaded my claims documents on 13 Jul 26. They requested for more docs which I submitted on 17 Jul 26. Since then, they have gone 100% radio silence. I've been writing in to ask for updates, and between then and today, 31 Jul 26, THERE IS ZERO REPLY. I'm not sure where their 5-stars came from, but I'm beginning to think that this platform is a scam.

everything easy todo. Xcover refund my claim very quicly

Fast, reliable and so worth!