RentHero UK Reviews 

176
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently stated that they were initially drawn in by a small introductory fee, only to discover recurring monthly charges that they did not expect or approve. Many people felt misled by the payment terms, describing the billing practices as deceptive and hidden within the fine print. Some people also noted that the property listings featured on the platform were outdated, incorrect, or already off the market. Consumers additionally mentioned that customer support channels were completely unresponsive and listed phone numbers were persistently unreachable or disconnected. Reviewers expressed deep frustration when attempting to resolve these issues, stating they could not reach anyone for assistance.

What people talk about most

Payment

Reviewers mention negative feedback about payment, reporting unexpected recurring charges after paying a... See more

Subscription

People report negative experiences with subscription, consistently highlighting unexpected monthly charges... See more

Website

Consumers express deep frustration and disappointment with the website, raising serious concerns regarding... See more

Customer communications

Users describe negative interactions with contact options, noting that advertised phone numbers are dead and... See more

Price

Customers had negative experiences with price, consistently reporting unexpected charges. Reviewers note that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Rated 1 out of 5 stars

Be extremely careful before entering your card details on this website. I paid £2 to access a landlord's contact details and later discovered recurring charges of £39 per month. Cancelling was... See more

Company replied

Rated 1 out of 5 stars

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied

Rated 1 out of 5 stars

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.1

Poor

TrustScore 2 out of 5

176 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(176)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The response is so quick

July 9, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Loice,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

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Rated 5 out of 5 stars

Great service

July 8, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Jeannette,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

Rated 3 out of 5 stars

Very good useful service

July 3, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Leena,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

They are very helpful in all aspects of…

They are very helpful in all aspects of finding my new home

June 26, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Lucy,

Thank you for your review.

Congratulations on your new home! We are happy that we were able to help you find what you were looking for.

Have a nice day!

Best regards
Rentola

Rated 5 out of 5 stars

Thanks very good

June 24, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Metodio,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Rentola

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Rated 5 out of 5 stars

Great service at your fingers tips!!

Great service at your fingers tips!!! Leaving home to relocate to abroad in Sunderland, get a befitting accommodation make it easier through your platform. Keep it up

May 6, 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Damilare

Thank you so much for your review!

We're really glad to hear you're happy with our site and found it helpful. Please let us know if there is anything we can help you with.

Have a great day!

Kind regards
RentHero

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