I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you very much for all your support. I have been reserving my vehicles with Rentingcarz for years and have consistently received excellent service. When I need any changes, they are handled promp... See more
Company replied
I had an excellent experience with the customer support team. They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly. They also answered my ques... See more
Company replied
My questions were all answered clearly and I was given all the help I needed to accomplish everything I was trying to do. Fred is great! I recommend that he be given top marks by the company.
Company replied
Company details
- #13 of 17 best companies in Car Rental Agency
Written by the company
Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!
RentingCarz Car Rental
Written by the company
- All the reasons why you will love Rentingcarz
- Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.
Contact info
1100 Brickell Bay Drive, Suite 311081, Miami, FL 33231, Estados Unidos, 33130, Miami, FL, United States
- Chat avaiable in our website
- info@rentingcarz.com
- rentingcarz.com
3.8
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's still before use
It's still before use, but thank you for your quick service such as customer response!
June 8, 2024
Reply from RentingCarz.com
Dear customer,
Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.
If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.
Thank you for trusting us and for choosing us as your car rental company!
Best regards,
RentingCarz.com
Price and cleared cost
June 7, 2024
Reply from RentingCarz.com
Dear Khalid,
Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.
If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.
Thank you for trusting us and for choosing us as your car rental company!
Best regards,
RentingCarz.com
Great
Great. Especially I like when it is automatically connected to the loyalty program.
June 2, 2024
Reply from RentingCarz.com
Dear BKBK,
Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.
If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.
Thank you for trusting us and for choosing us as your car rental company!
Best regards,
RentingCarz.com
Reply from RentingCarz.com
Dear Sang Jo,
Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.
If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.
Thank you for trusting us and for choosing us as your car rental company!
Best regards,
RentingCarz.com
Reply from RentingCarz.com
Dear Yoonho,
Thank you for your review and for giving us 5 stars! We are very happy to hear that you found our company to be a good choice for renting a vehicle. We are committed to providing quality service and a smooth experience to all of our customers.
If you need to rent a vehicle in the future, please do not hesitate to contact us. We will be happy to assist you again and offer you the best options for your car rental needs.
Thank you for trusting us and for choosing us as your car rental company!
Best regards,
RentingCarz.com
Not worth the savings
The application worked well but the rental company EASYCARRENTAL was a disaster at pickup. In LAS we took the car rental shuttle and when we got to the center we had to wait for another shuttle to take us to their building 15 minutes away. Unprofessional and really slow. I was the first person in line and took them 45 minutes to call me. Never again.
May 10, 2024
Reply from RentingCarz.com
Dear Rafael,
Thank you for taking the time to share your feedback with us. We're pleased to hear that our application served you well during your rental process. However, we're truly sorry to learn about the inconvenience you experienced with the rental company EASYCARRENTAL.
Please note that the reservation you made through our platform was intended for rental with DOLLAR, as we do not have EASYCARRENTAL listed in our inventory. We sincerely apologize for any confusion or frustration this may have caused you.
Your feedback is invaluable to us, and we will use it to improve our services and ensure a smoother experience for our customers in the future. We hope that despite this setback, you will consider using our platform again for your future rental needs.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
RentingCarz.com
Reply from RentingCarz.com
Dear Customer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Reply from RentingCarz.com
Dear WonHoi!
We are pleased to hear about your satisfaction regarding the efficiency of the service you received, for us it is always a pleasure to serve and your comments motivate us every day to continue providing 100% in each of our actions! Our priority is to provide quality at the best price, as well as the best service.
Best regards
RentingCarz.com Team
Reply from RentingCarz.com
Dear Sahmi,
We are very sorry to hear about your experience, we understand your frustration and apologize for any inconvenience you have experienced with our booking platform.
We would like to clarify that your claim es being verified and rest assured, your refund will be made once the rental car company confirms the reason why they didn´t provide you with the unit. You´ll get notified trough email.
We understand your concern and are here to help you in any way we can. If you need further assistance or information about your specific situation, please do not hesitate to contact our customer service team. We will be happy to help you and find a solution that fits your needs.
We appreciate your understanding and are here to provide any further assistance you may need.
RentingCarz.com
REASONABLE PRICE AND PROMPT PROCESS
April 5, 2024
Reply from RentingCarz.com
Dear Customer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Chat on line funciona
February 24, 2024
Reply from RentingCarz.com
Olá Jorge!
Estamos felizes em saber de sua satisfação com a eficiência do serviço que você recebeu, para nós é sempre um prazer servir e seus comentários nos motivam todos os dias a continuar a fornecer 100% em cada uma de nossas ações! Nossa prioridade é fornecer qualidade ao melhor preço, assim como o melhor serviço.
Equipe do RentingCarz.com
A FRAUD LATIN CARZ ANN RENTING CARZ
A FRAUD, THE MEXC COMPANY INCREASED A TRIPLE VALUE THE ORIGINAL AMOUNT CAUSED BY AFTER HOURS PICKUP, AFTER THEY DID NOT ACCEPT MY PASSPORT AS A VALID ID AND DENIED THE SERVICE. PARTNERS IN CRIME LATINCARZ, RENTING CARZ AND MEXC, FRAUD COMPANIES
February 14, 2024
Reply from RentingCarz.com
Dear Roberto,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process. The information regarding this claim was sent to your email.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Worse company ever OVID THEM THEY ARE…
Worse company ever OVID THEM THEY ARE SCAM they stole 75$ from me and they keep reply automatically from the email that they are trying to fix it LYERRRRR
February 17, 2024
Unprompted review
Reply from RentingCarz.com
Dear Mhran,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Is amazing 👐🏼🙌🏽
February 18, 2024
Reply from RentingCarz.com
Dear Customer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Pleas make me to trust your company.
I commend you more than anything for providing me with this opportunity to provide feedback.
However, there is something that puzzles me, so I would like to provide feedback as well as an inquiry.
From what I saw on the screen before making payment, I remember that it said that cancellation was possible without conditions up to 24 hours in advance. However, after making the payment, it says that if I cancel even 24 hours in advance, I will have to pay a 20% penalty. If this is the case, how can I trust your company and repeat orders in the future?
I hope you reply.
February 12, 2024
Reply from RentingCarz.com
Dear Customer David,
Thank you for reaching out to us regarding your concerns about our cancellation policy. We understand the importance of clarity and transparency in our policies, and we apologize for any confusion that may have arisen.
To clarify, our policy states that no fees will be applied for any reservation changes or payment transferred towards a new reservation. However, a 20% processing fee will be applied to any amount refunded. If a reservation is cancelled up to 48 hours prior to the pick-up time, a refund of 80% of the prepaid amount will be applied.
We appreciate your feedback and want to assure you that we are committed to providing the best service possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you for choosing RentingCarz.com. We look forward to serving you again in the future.
Best regards,
RentingCarz.com
Rejection of Cancellation
Client satisfaction is poorly focused on in you support. I wanted to cancel my booking 46476697AP1 and got a now from your support team.
February 8, 2024
Reply from RentingCarz.com
Dear Bassam,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
bad experience
In fact I didn’t took the car because I arrived late so you changed me without benefits although I chose the payment when I take car. It was very bad experience.
February 1, 2024
Reply from RentingCarz.com
Dear Hussain,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your claim is being revised at this very moment with all the information and documents that you shared, we now need a bit of time to solve this matter, once we have a proper reply we´ll let you know through your email.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Even though I had planned to pay on…
Even though I had planned to pay on site, the payment was made at the time of booking. Please be careful as you will be deceived.
February 1, 2024
Reply from RentingCarz.com
お客様へ、
この度はレンティングカーズをご利用いただきまして
誠にありがとうございます。
弊社レンティングカーズは、海外レンタカー一括検索サイトでございますので、各レンタカー会社が登録した料金・プラン・条件等が表示されます。
加えまして、弊社プラン料金は基本的に事前払いでございますため、
クレジットカードのご決済していただいております。
予約時には返金規定や利用規約などご確認の上、
ご予約確定ボタンを押していただけますようお願い申し上げます。
ご不明な点が予約時にございましたら、
「レンタル/返金条件に同意して予約」をクリックし予約確定する前に
下記メールアドレスへお問合せ下さい。
メールアドレス：japan@rentingcarz.com
何卒よろしくお願いいたします。
レンティングカーズ
Excellent service.
January 25, 2024
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
The Worst Experience for Car Renting
I booked KIA Sportage and the reservation changed to Ford Eco without any notice, nonrefundable and non-changeable, went to the renting counter they gave me Chevrolet Groove, and you take it or leave it and also no point of refund or change anything, actually was forced to take the car which i did not chose. very bad experience for renting car, I don't recommend your services for anyone else
January 24, 2024
Unprompted review
Reply from RentingCarz.com
Dear Mohamed,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that since you rented a Small SUV, category that will be guaranteed, and it seems that you received an small suv, please let us know if this was not the case and will start and investigation inmediately.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
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