I wanted a 5-seat SUV (2 in the first row and 3 in the second row), and Maile was super kind, professional, and did her very best to get me exactly what I wanted. She even showed me pictures of SUVs I... See more
Company replied
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See what reviewers are saying
Work processing is extremely slow. I am waiting for a response, but I still haven't heard anything. Are you still reviewing the refund? It’s been almost two weeks.
Company replied
I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more
Company replied
We had a bad experience 2 years ago, so we had a coupon to use and the person who answered our questions this year and helped us to reserve a car and use our coupon was really helpful, fast in answeri... See more
Company replied
Company details
- #14 of 20 best companies in Car Rental Agency
Written by the company
Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!
RentingCarz Car Rental
Written by the company
- All the reasons why you will love Rentingcarz
- Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.
Contact info
1100 Brickell Bay Drive, Suite 311081, Miami, FL 33231, Estados Unidos, 33130, Miami, FL, United States
- Chat avaiable in our website
- info@rentingcarz.com
- rentingcarz.com
3.8
Great
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worse company ever OVID THEM THEY ARE…
Worse company ever OVID THEM THEY ARE SCAM they stole 75$ from me and they keep reply automatically from the email that they are trying to fix it LYERRRRR
February 17, 2024
Unprompted review
Reply from RentingCarz.com
Dear Mhran,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Is amazing 👐🏼🙌🏽
February 18, 2024
Reply from RentingCarz.com
Dear Customer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Pleas make me to trust your company.
I commend you more than anything for providing me with this opportunity to provide feedback.
However, there is something that puzzles me, so I would like to provide feedback as well as an inquiry.
From what I saw on the screen before making payment, I remember that it said that cancellation was possible without conditions up to 24 hours in advance. However, after making the payment, it says that if I cancel even 24 hours in advance, I will have to pay a 20% penalty. If this is the case, how can I trust your company and repeat orders in the future?
I hope you reply.
February 12, 2024
Reply from RentingCarz.com
Dear Customer David,
Thank you for reaching out to us regarding your concerns about our cancellation policy. We understand the importance of clarity and transparency in our policies, and we apologize for any confusion that may have arisen.
To clarify, our policy states that no fees will be applied for any reservation changes or payment transferred towards a new reservation. However, a 20% processing fee will be applied to any amount refunded. If a reservation is cancelled up to 48 hours prior to the pick-up time, a refund of 80% of the prepaid amount will be applied.
We appreciate your feedback and want to assure you that we are committed to providing the best service possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
Thank you for choosing RentingCarz.com. We look forward to serving you again in the future.
Best regards,
RentingCarz.com
Rejection of Cancellation
Client satisfaction is poorly focused on in you support. I wanted to cancel my booking 46476697AP1 and got a now from your support team.
February 8, 2024
Reply from RentingCarz.com
Dear Bassam,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your refund was completely submitted as we notified you on your email, you can check the reply sent days ago.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
bad experience
In fact I didn’t took the car because I arrived late so you changed me without benefits although I chose the payment when I take car. It was very bad experience.
February 1, 2024
Reply from RentingCarz.com
Dear Hussain,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that your claim is being revised at this very moment with all the information and documents that you shared, we now need a bit of time to solve this matter, once we have a proper reply we´ll let you know through your email.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Even though I had planned to pay on…
Even though I had planned to pay on site, the payment was made at the time of booking. Please be careful as you will be deceived.
February 1, 2024
Reply from RentingCarz.com
お客様へ、
この度はレンティングカーズをご利用いただきまして
誠にありがとうございます。
弊社レンティングカーズは、海外レンタカー一括検索サイトでございますので、各レンタカー会社が登録した料金・プラン・条件等が表示されます。
加えまして、弊社プラン料金は基本的に事前払いでございますため、
クレジットカードのご決済していただいております。
予約時には返金規定や利用規約などご確認の上、
ご予約確定ボタンを押していただけますようお願い申し上げます。
ご不明な点が予約時にございましたら、
「レンタル/返金条件に同意して予約」をクリックし予約確定する前に
下記メールアドレスへお問合せ下さい。
メールアドレス：japan@rentingcarz.com
何卒よろしくお願いいたします。
レンティングカーズ
Excellent service.
January 25, 2024
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
The Worst Experience for Car Renting
I booked KIA Sportage and the reservation changed to Ford Eco without any notice, nonrefundable and non-changeable, went to the renting counter they gave me Chevrolet Groove, and you take it or leave it and also no point of refund or change anything, actually was forced to take the car which i did not chose. very bad experience for renting car, I don't recommend your services for anyone else
January 24, 2024
Unprompted review
Reply from RentingCarz.com
Dear Mohamed,
We sincerely apologize for the inconvenience you experienced during your recent rental. We understand the frustration caused by the unexpected issues with your vehicle.
We would like to clarify that since you rented a Small SUV, category that will be guaranteed, and it seems that you received an small suv, please let us know if this was not the case and will start and investigation inmediately.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
11/10 overall and great service
January 2, 2024
Reply from RentingCarz.com
Hola Justo!
Nos complace saber de su satisfacción con respecto a la eficacia del servicio que recibió, para nosotros es siempre un placer poder servir y sus comentarios nos motivan día a día para seguir brindando el 100% en cada una de nuestras acciones! Nuestra prioridad es brindarle calidad al mejor precio, así como el mejor servicio.
Equipo RentingCarz.com
Complete disaster
What a disaster, I have rented from this company several times in the past but this time Dollar rental would not give us the car. they told us we needed an International drivers license. Our rental was in the U.S.A. in Orlando. They would not rent us the car at the rate with our U.S.A. license unless we paid over 3 times our quoted rental price. We called Rentingcarz and explained the issue and even had the Dollar Rep. talk to them so Rentingcarz rebooked us with Budget and we had the same problem with them, no rental in the U.S.A. without an International license. 3 Hours in the airport with 2 rental companies. We ended up making our own reservation with Budget for $1395.00 instead of the $750.00 Rentingcarz reservation. Bad business guys you lost a good customer.
August 5, 2023
Reply from RentingCarz.com
Dear Rodney Tomasauckas,
We sincerely apologize for the inconvenience you experienced during your recent rental attempt. We understand the frustration caused by the unexpected International Driver's License requirement and the subsequent issues with both Dollar and Budget.
We would like to clarify that since you have rented with us before, your rate is already determined by your U.S. driver's license and there should have been no need for additional documentation or increased fees. We regret that the counter agents took this approach and offered a counter rate that differed from the original agreement.
We appreciate your feedback and encourage customers to contact us in real time if they encounter such issues at the rental counter. Our customer service team is here to assist and resolve any challenges that may arise during the rental process.
Please feel free to contact our Chat Service to discuss this matter further and explore potential solutions. We appreciate your business and hope to have the opportunity to regain your trust in the future.
Sincerely,
RentingCarz.com
Facil y rápido
December 30, 2023
Reply from RentingCarz.com
Hola Diego!
Nos complace saber de su satisfacción con respecto a la eficacia del servicio que recibió, para nosotros es siempre un placer poder servir y sus comentarios nos motivan día a día para seguir brindando el 100% en cada una de nuestras acciones! Nuestra prioridad es brindarle calidad al mejor precio, así como el mejor servicio.
Equipo RentingCarz.com
I book lexus and they gave me toyota…
I book lexus and they gave me toyota yaris !! Its bad service and the told you can’t cancel or refund!!
December 26, 2023
Unprompted review
Reply from RentingCarz.com
Dear Mohammed,
We appreciate your feedback and sincerely apologize for any inconvenience you may have experienced with the assigned vehicle category. Your satisfaction is our top priority and we want to ensure that we address your concerns appropriately.
Our car rental partners are committed to providing cars within the specified category, such as Premium, in this case a Lexus IS300 or similar. If you have received a car downgrade from the category you expected, we understand your frustration.
Please contact our chat service as soon as possible so that we can assist you in filing a claim with the rental company, in this case Hertz. We take such matters seriously and will work diligently to resolve the issue and seek appropriate compensation on your behalf.
We appreciate your understanding and patience as we work to resolve this situation. Your feedback is critical to helping us improve our services, and we are committed to ensuring a positive experience for our customers.
Sincerely,
RentingCarz.com
They cancelled my reservation without warning
After finally finding a rental car for a decent price during the holidays, this company cancelled our reservation without previous notice and absolutely no excuse. They just cancelled and we are without a car in Costa Rica now without any explanation.
December 21, 2023
Unprompted review
Reply from RentingCarz.com
Dear Jacquie & Arturo,
We sincerely apologize for the inconvenience you have encountered regarding the confirmation of your reservation. We understand how frustrating it can be to receive a confirmation followed by an unexpected cancellation.
In our reservation process, some rental companies require up to 24 hours to confirm the availability of the service. If confirmation is obtained, we activate the reservation and send the corresponding confirmation. However, in cases where confirmation cannot be secured, we work diligently to explore similar options with other companies or proceed with the refund process.
We acknowledge the importance of reliability in this process and are committed to enhancing our services to provide a more consistent experience in the future. If there's anything else we can assist you with or if you wish to discuss this situation in detail, please feel free to reach out to our customer service team.
We appreciate your understanding and the opportunity to improve.
Best regards,
RentingCarz.com
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
I have problems with Thrifty
I have problems with Thrifty, i have paid my full reservation, but my car wasn´t when i arrive to the counter. They said i need to wait for 3 hours for me car. They have other options, by the double of the original price, so, i take another car, because i was so tired
December 5, 2023
Reply from RentingCarz.com
Hello Eduardo,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with Thrifty. We understand the frustration of not having your reserved car available upon your arrival and the unexpected wait.
We're truly sorry for the inconvenience and the additional stress it caused. Your feedback is valuable, and we will certainly address this issue with Thrifty to prevent such situations in the future.
If there's anything specific you'd like us to assist you with or if you have further details to share, please feel free to contact our chat service team directly.
We appreciate your understanding and thank you for bringing this matter to our attention.
Best regards,
RentingCarz
Great Rental and Service
Slight delay on pickup due to 3rd party but these guys stepped up to resolve it quickly and get me on my way. Excellent service and grateful for all their help.
December 8, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Very easy & fast to reserve
December 11, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
Reply from RentingCarz.com
Dear Jose,
We sincerely regret the experience you had trying to pick up your car booked through our site. We understand the frustration that a situation like this can cause and want to address your concerns.
It is important to note that we act as an intermediary, and reservations made through our website are confirmed directly by the rental company. We regret that, in this case, the availability of the vehicle you had reserved was not met, despite the fact that you had paid in advance, that being said the refund was fully submited.
We take this type of situation very seriously and are committed to working with the rental company to understand what happened and to prevent similar situations from occurring in the future. We want to ensure that you receive proper attention and compensation.
We appreciate your understanding and patience as we work to resolve this matter. We take your comments seriously and are committed to improving our services to prevent situations like this from happening again.
Best regards,
RentingCarz.com
GREAT SERVICE
November 25, 2023
Reply from RentingCarz.com
Dear Costumer!
We are very pleased to hear that the service you received was satisfactory. We hope to have the opportunity to provide you with our services in the future. Our priority is to provide you with quality at the best price, as well as a memorable experience.
RentingCarz.com Team
some unnecessary problems
The booking was easy, the shown price good!
But then the problems started,
I selected "payment at dealers site/desk" (this stood in the voucher which I received 5 hours later and only onto mail request, as well)
Anyway, it was stated for "guaranteing the car I must provt my name and credit card details! - Off course , I am fine with it!
But, I was charged the full shown price and get the name of the rental car office and address plus a so called "verifying code"!
I made the reservation for pick up 1 hour later!
I took the taxi and drove there.
The agent (in Cartagena/Colombia) was extremlt friendly and helpful.
But she was irritated that I can not (!) provide an voucher with the details for the reservation.
I "only" received a mail that the reservation already is charged to my credit card (against the agreement made!).
With out the voucher she does not have the details of the reservation: when, how long, aso !
I forwarded the mail of rentingcaez that the which amount of money is charged, and have her the details of my reservation.
We made in this "critical" situation an (helpful and friendly) agreement that I am going to sign an "old fashioned" form for charging my credit card with the "normal" price in case they don't get it solved until my return 2 weeks later.
I wrote a mail to info@rentingcarz that I am unfortunately missing the voucher. They send it as answer onto my request. But unfortunately not immediately and not automatically as I am used from other providers
Some agents who might handle strict to the contract might not hand over a car in such a situation.
November 28, 2023
Unprompted review
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