Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car Service
  2. Software Company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

First time ever using this type of…

First time ever using this type of service. It's pretty neat. I needed specific part numbers for my Rav4 brake job and I found them all thankfully. Sadly there wasn't a diagram for my brake caliper clips and shim pad kits but I found the part number in the manual and just cross referenced them online. Pretty neat service!

May 5, 2025
Unprompted review
Rated 4 out of 5 stars

the manuals aren't what I thought they…

the manuals aren't what I thought they were. i was looking for a manual like Haynes or whatever. these are still informative don't get me wrong but jus not exactly easy to navigate thru.

April 30, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're always working to make our product easier to use. If you would be willing, please send us a message at support@repairsurge.com. We'd love to hear your thoughts on how we can improve! Thank you.

Rated 1 out of 5 stars

2015 Smart Car Manual

The smart car manual had only a little bit of information, not more than the owners manual pretty much.
There was no engine brake transmission information to rebuild at all. It was very disappointing. The 1-800-416-8217 is not in service. I’m hoping for a refund of my $29.00 for 1 year.

May 5, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. It sounds like we unfortunately didn't have sufficient information for your vehicle. Our coverage for most vehicles is very good, but with over 10,000 models covered, there can occasionally be an issue with certain models. In those cases, we take responsibility and make it right for the customer, including a full refund if needed. Please contact us at support@repairsurge.com so we can investigate this and provide a resolution for you. Regarding the phone number you mentioned, we moved all customer support to our ticket system approximately a year ago. This resulted in issues being resolved faster in the majority of cases. The number you mentioned is no longer in service and isn't listed anywhere on our website. To contact support, you can simply click the "Support" button while logged into your account, or use the "Contact Us" page on our website, or you can simply email support@repairsurge.com. Any of these actions will create a support ticket and your issue will be addressed promptly! Please reach out at your earliest convenience. We look forward to hearing from you. Thank you!

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Rated 3 out of 5 stars

I purchased a manual specifically for…dash removal on a 2019 VW Beetle Final Edition SEL.

I purchased a manual specifically for the information on how to remove the trim on the dash to remove the radio. This was for a Final Edition 2019 VW Beetle SEL, which the manual specifically said was covered. It wasn't. Nearly everything, inclusding this manual, that I found talked all about the regular 2019 VW Beetle but not the final edition version which has a different dash than the regular beetle. It would be nice if the manual information stated that. I'm sure I'll find other useful information in the future but I was disappointed this time around.

April 22, 2025
Unprompted review
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Reply from Repair Surge

Hello, thank you for this message. We're truly sorry that we didn't have the information you needed. Our coverage for most vehicles is very good, but in rare cases the information for a specific model or version can be lacking. In those cases, we take responsibility and make it right for the customer, including a full refund if needed. If you haven't done so already, please contact us at support@repairsurge.com. We'll investigate this and make sure it gets resolved to your satisfaction. Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

Helpful

Worth the money. Did provide insight unavailable elsewhere. Though the manuals and information could be a little more comprehensive.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great because of the Great Customer Service.

My experience was great because of the great customer service. I had an issue with one of the manuals that I purchased and Jon, with customer service took care of my issues. He got back to me promptly and answered all my questions regarding my issue.
The manual that I purchased had most of the information that a service manual should have but some information was not there. Other manuals that I used were older vehicles and all the information was there. The manuals downloaded with no problems and the printer function worked great. The price was also reasonable.

April 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Wish I would've known about this site…

Wish I would've known about this site before now. Any manual u need they have and the manuals have anything and everything u need to fix any car. I highly recommend this site. I'll be using this site from now on.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

I thought it was a total waste of…

I thought it was a total waste of money. The repair procedures were very rudimentary. The illustrations were practically worthless.

April 10, 2025
Unprompted review
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Reply from Repair Surge

Hello, thank you for this feedback. Our coverage for most vehicles is very good, but with over 10,000 vehicle models, there can be rare cases when the information isn't sufficient. It sounds like that may be the case here. If you haven't done so already, please contact us at support@repairsurge.com. We'll investigate the issue and provide a solution, including a full refund if necessary.

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Rated 1 out of 5 stars

This is a scam and ripoff

This is a scam and ripoff . They took my money and ran, I was never able to login in to use the info I contacted then numerous times and I have revived bot emails back saying they will look into to it but I have yet to hear back . “DO NOT PAY FOR THIS PRODUCT “ It’s a ripoff and I am going to make it my job to inform as many people as possible that they are a ripoff with over 150,000 social media followers ...

April 10, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. After investigating this, we're unable to locate any recent customers with the name you provided to Trustpilot. Is it possible that you've mistaken us for another company? If not, please reach out to us at support@repairsurge.com and mention this review so we can look into this further. We definitely did not intend for any support requests to fall through the cracks. If you're a customer in need of assistance, we truly want to resolve that for you. Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

Home Repairs

The information available in this manual just adds to other manuals and articles that i have obtained via the net. When searching for a specific bit of information amongst thousands of parts that makes up a 1500 you have to gather as much knowledge as you can from all those providing it. I find this important to enable one to be able to see different aspects explained and diagrams offered.
In the end one gets a better understanding of how things work which enables one to undertake a repair with confidence

April 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t waste your money on thid

The manual was not what i would expect a repair manual to be at all . I was very disappointed and requested a refund. Have had a couple responses from them, but no refund ! I would not recommend them at all. Dont waste your money,

April 3, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're truly sorry that we didn't have sufficient information for your specific vehicle model. Our coverage for most vehicles is very good, but when we fall short, we take responsibility and make it right for the customer. We've reviewed the support logs in this case, and the agent tried to help while making it clear that a refund was possible. After further investigation, a refund has been issued and the matter should now be resolved. We're deeply sorry that our coverage for your vehicle model was lacking. We appreciate the opportunity to resolve this for you. Please don't hesitate to reach out if we can assist with anything else!

Rated 5 out of 5 stars

A wealth of information

I searched for a manual to complete some necessary repairs on a Kia Niro. I wasn't too sure what to expect for the specifics of the content, but saw the positive reviews and decided to make a purchase. I'm glad I did because I was impressed with the depth and detail found in the manuals for each vehicle.

Id recommend for anyone interested in getting work done right for their vehicles.

April 2, 2025
Unprompted review

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