Repair Surge Reviews 397

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it easy to navigate once they understand the system. Many people appreciate the detailed information available, which helps them with repairs and maintenance, often saving them time and money. Reviewers frequently mention that the manuals are very useful and provide information that is hard to find elsewhere. However, some people were dissatisfied with the product and instructions, noting that certain manuals lacked specific repair procedures, torque specifications, or clear diagrams. Some customers also mentioned difficulties in finding particular information or that the website's search function could be improved.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the detailed and... See more

Instructions

Reviewers mention ambiguous feedback about instructions. Many customers found the manuals to be very... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website. While some reviewers praise its straightforward... See more

Service

Reviewers highlight ambiguous aspects of service. Many consumers praise the service, finding it helpful for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more

Rated 4 out of 5 stars

Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more

Rated 4 out of 5 stars

I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more

Rated 4 out of 5 stars

I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more

Company replied


Company details

  1. Car Service
  2. Software Company

Written by the company

Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.


Contact info

4.1

Great

TrustScore 4 out of 5

397 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great company with lots of potential!

I’ve been using repairsurge since early 2025 and it has been nothing but amazing. It’s easy to use, great detailed diagrams, procedures, great communication when contacting them and if ever an issue they offer more than most businesses. I would extend this business off to anyone if they asked my opinion. Enjoy!

June 13, 2025
Unprompted review
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Rated 3 out of 5 stars

Question not specifically answered.

Question not specifically answered.
A step by step procedure using pictures and showing specific locations or bolts, screws, and cable harness to remove and entire dashboard to replace an evaporator core complete, in a 2016 impala 1lt v6 engine with automatic temperature control.
No answer even close to do this job.

June 6, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Thank you for this detailed feedback. We're very sorry that the manual didn’t provide the step-by-step dashboard removal procedure you needed for your 2016 Impala. While our coverage is thorough for most vehicles, there are rare cases where the information can be lacking for certain models. We understand how frustrating that can be, and we’d appreciate the opportunity to make this right. Please contact our support team if you haven’t already, so we can investigate and issue a refund if needed. Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

No illustrations or diagrams.

No illiitration or diagrams.

June 10, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Thank you for your feedback. We're sorry the manual you received didn't include the illustrations or diagrams you were expecting. While our coverage is extensive for most vehicles, there are rare instances where specific visual content may be missing for a particular model. If you haven't already, please reach out to our support team so we can review your case and issue a refund if needed. We appreciate the opportunity to make this right.

Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. This site does NOT have any diagrams or instructions even on a simple ATF oil change.

June 9, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for your feedback. We're very sorry the information you needed was missing from your manual. While our coverage is strong for the vast majority of vehicles, there are rare cases where specific procedures or diagrams may be unavailable for certain models. That’s never the experience we want for our customers. If you haven’t already, please contact our support team so we can investigate and provide a resolution, including a full refund if necessary. We appreciate the opportunity to make this right.

Rated 2 out of 5 stars

Incomplete information

bought the manual for the 2022 nissian pathfinder thinking it be something like a Hanes repair manual but it contains no information no part numbers nothing just a couple or relearn all it feels like a incomplete wiki page they may have good info for other models they did refund me

June 1, 2025
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Reply from Repair Surge

Hello, thank you for sharing your feedback. We're sorry that the manual for your 2022 Nissan Pathfinder didn't meet your expectations. Although we aim to provide comprehensive repair information for all vehicles, there can sometimes be gaps for certain models. We're also truly sorry to hear about the delay you've experienced with our support response—we're actively looking into this now. We've escalated your case and will reach out to you directly to ensure this issue is fully resolved, including a refund if necessary. Your experience matters to us, and we'll make this right. Please keep an eye out for our direct follow-up, and don't hesitate to reach out if you have any additional questions.

Update: The issue has been resolved with a refund. We appreciate the opportunity to resolve this issue. Please let us know if we can be of any further assistance!

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Rated 4 out of 5 stars

Resolved

The problem I had with the product was resolved and taken care of as per their 100% satisfaction pledge.

May 28, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for sharing this feedback with us. We're genuinely sorry that the manual you received didn't meet your expectations and that you've had trouble reaching us for your refund request. We stand by our satisfaction guarantee, and clearly we've fallen short here. Your issue has now been escalated internally, and we'll be contacting you directly to ensure a prompt resolution, including a full refund. Again, we sincerely apologize for this inconvenience and appreciate you bringing it to our attention. Please feel free to reach out if you have any further questions.

Update: After investigating this issue, a refund was issued and the matter is now resolved. Thank you for allowing us to make this right for you. Please let us know if we can assist with anything in the future.

Rated 4 out of 5 stars

Excellent support

The manual I received didn't contain the information I was looking for. It is likely because not much information exists for my particular vehicle. When I spoke to support about it they responded promptly and offered a solution that worked for us all.

May 28, 2025
Unprompted review
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Rated 5 out of 5 stars

KIA SORENTO MANUAL

I was looking for basic repair procedures along with torque specs for my 2018 Kia Sorento. I had difficulty finding any quality repair manuals for this year and model. Several other sites, only listed owner's manuals if they had any information at all. I was pleasantly surprised when I received the manual from Repair Surge. The first procedure I looked up (rear shock replacement) was easy to find and had all the information that I needed. It appeared that there was a wide range of information that I could choose from. Thank you, Repair Surge,!

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

No useful information proveded

The information provided is extremely limited. No actual repair procedures are given. No step by step description as would be found in a real repair manual.This service is a waste of money and basically useless.

May 26, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. Our coverage for most vehicles is very good, but in rare cases the information can be lacking for specific models. It sounds like that was the case here. We're truly sorry that we fell short here. After responding to your support message, we located your purchase and issued a full refund. Please don't hesitate to reach out if we can be of any assistance in the future!

Rated 1 out of 5 stars

I should’ve read some of these reviews…

I should’ve read some of these reviews before I went to this place. I accidentally put my email address in wrong so now nothing will work. They don’t even have a legitimate registration process because if they did, I would’ve seen that I put the wrong email address in. I figured for $30. What the hell I’ll take a chance. well I’m out $30. Their support looks legit and you get a confirmation email but nobody does anything. all they need to do is change my email address so I can access what I paid for and I can’t. I needed the manual today because I’m took off from work to work on my car today so kind of useless for me after this. I can’t speak to the quality of whatever documentation that they have because I can’t even get to it. It looks like they’re quick to answer people on these reviews, but they’re not quick to help get you onto their site. they sure got the money out of my bank account quick enough

May 22, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this message. After going through our support system, we were able to locate your ticket. We're truly sorry that you didn't receive the timely response you deserved. We've investigated the situation, sent you a response, and after some discussion we issued a full refund. As you mentioned, the issue was an incorrect email during the signup process. While we don't have a way to tell if your email is correct before the email verification takes place, we failed to fix it quickly like we should have. We take full responsibility for that. At this point, the issue appears to be resolved. Please let us know if we can be of any further assistance. Thank you.

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Rated 2 out of 5 stars

Initially I was not able to access the…

Initially I was not able to access the maintenance manual that was paid for. Secondly I experienced a delay in being able to access the manual. After a few emails with repair surge, then I was able to access the manual.

May 21, 2025
Unprompted review
Repair Surge logo

Reply from Repair Surge

Hello, thank you for this feedback. We're deeply sorry that you experienced a delay in accessing the manual. We're glad that our support team was able to resolve the issue once you contacted us. Please let us know if you run into any other issues. We'll be glad to assist further if needed.

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Rated 4 out of 5 stars

My first impression was aggravating at…

My first impression was aggravating at best only because I thought I knew what I was doing. The next day I finally was able to download the Manuel using the correct software and to my surprise it was easy to navigate and the information was second to none.So to put it into perspective I certainly recommend anyone in need of a manual REPAIR SURGE is by far the best option.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Wish I found this earlier

The manual is easy to navigate, it’s actually super informative, insanely low price for what you get. Already saved my bacon with a DIY I was doing. 5 stars for Repair Surge, surely plan on continuing to use it long term for me and my wife.

May 5, 2025
Unprompted review

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