Overall, great information for the car I needed. They actually had a manual, which was very, very hard to find! Navigating it can be a little tricky, hence four stars, but once you figure it out, i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Manuals were for late model toyotas . Toyota no longer produces a PDF or a printed workshop manual you have to purchase a subscription through their TIS service. If you’ve ever tried to use this serv... See more
I used an AI tool to help me develop a plan to troubleshoot my car. It recommended some software, with RepairSurge being one of them. It looked like a good option, so I purchased. I was a bit skeptica... See more
I am disappointed that the service doesn’t include use of repair manuals… which is why I bought the service. I wanted to see all the parts, which is something that I can see when I search them anyways... See more
Company replied
Company details
Written by the company
Repair Surge provides automotive service and repair information covering over 10,000 vehicle models. Repair shops and vehicle owners turn to the online manuals from Repair Surge for the accurate, factory-derived information they count on.
Contact info
United States
- support@repairsurge.com
- repairsurge.com
4.1
Great
397 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to purchase
Easy to purchase, but not a lot of detail for some cars once you get into the manual.
June 27, 2025
Unprompted review
Reply from Repair Surge
Thank you for your feedback. We're glad to hear the purchase process was easy, but we're sorry the level of detail in the manual didn’t meet your expectations. While our coverage is extensive for most vehicles, there are rare cases where certain models may have limited information. If you haven’t already, please reach out to our support team at support@repairsurge.com. We’d be happy to look into this and provide a solution, including a refund if necessary. We appreciate you bringing this to our attention.
Advertisement
Developed for Mortals
Finally, a service manual service that normal mortals can afford to use. Well done.
July 3, 2025
Unprompted review
I AM A CLAIMS ADJUSTER AND THIS IS TH…
I AM A CLAIMS ADJUSTER AND THIS IS TH PERFECT GO TO FOR ALL OF THE REPAIR KNOWLEDGE I NEED TO BE ABLE TO GIVE SOMEONE A ACCURATE ESTIMATE THANK YOU
July 1, 2025
Unprompted review
Was having trouble finding a manual for…
Was having trouble finding a manual for 2016 BMW 528i xdrive then pounce up on this while I was researching. The repair manual also came with step by step instructions on how to do the repairs. I was able to replace my valve and save thousands of dollars from the dealership.
July 2, 2025
Unprompted review
Advertisement
Customer service experience
My experience was a little bit different because it was more with the customer service. The manual I bought didn’t have as much as I was looking for in it, so I contacted customer service. They were very polite and apologetic and asked me what I was looking for. After I told them, they said they were always looking for feedback like this so they can make their product better. They said they would pass this information on and are always doing updates on the manuals. They didn’t want to lose a customer, but they offered to give me a refund. Because of this experience, I decided to not get a refund and keep it and look for the possibility that they may be making updates to it in the future.
June 27, 2025
Unprompted review
Reply from Repair Surge
Hello, thank you for this message. While we appreciate your review, we would love the opportunity to resolve your issue. Please contact us directly at support@repairsurge.com so we can assist you with activating your manual. Thank you and we hope to hear from you soon.
Happy customer
Super helpful is troubleshooting my vehicles issues and ordering the proper parts.
June 21, 2025
Unprompted review
A parts list is not a manual.
The site does nothing but lie and mislead you to purchase a manual. What they sell you is nothing more than a parts list and an exploded view of some of the areas of the car. There are no instructions for removal, testing, or installation of parts. There are no torque specifications listed. Contact customer support and they email you saying they will respond within 24 hours that is also a lie. The site is nothing more than a scam and should be shut down.
June 17, 2025
Unprompted review
Reply from Repair Surge
Hello, thank you for taking the time to share your experience. We're genuinely sorry that the manual didn’t meet your expectations and that our support response fell short. While situations like this are rare, we take them very seriously. Our goal is to provide detailed repair information for most vehicles, including procedures and specifications, but there are occasional cases where the coverage for a specific model is incomplete. That’s not the experience we want for our customers, and we apologize. We’ve escalated your case internally and will ensure it’s resolved promptly, including a full refund if necessary. Thank you again for your feedback. We appreciate the opportunity to make this right.
Advertisement
USELESS MANUAL
This is actually the first time I ever wrote a review. The manual I received was useless. I contacted the support team the day I purchased this and requested a refund. The reply was that I would be contacted within 24 hours. I was not. I sent another request and I am waiting!!
June 18, 2025
Unprompted review
Reply from Repair Surge
Hello, thank you for this feedback. We’re very sorry to hear that the manual didn’t meet your needs. While our coverage for most vehicles is very good, in rare cases the information can be lacking for certain models. We're also sorry that you haven’t received a timely follow-up from our support team. We aim to respond to all requests within 24 hours, and it’s clear we fell short in your case. Your issue has been escalated internally, and we’ll make sure it’s addressed without further delay. We appreciate your patience and the chance to make this right.
Update: The customer was issued a full refund.
It has the product I need
It has the product I need. Wish the content could be more detailed and have search function. Overall, very helpful for my DIY job.
June 11, 2025
Unprompted review
Just what I needed
The online manual was just what I needed to figure out the parts needed for a DIY repair.
June 18, 2025
Unprompted review
Advertisement
The manual was easy to use and was…
The manual was easy to use and was accurate to my car.
With this wiring diagram I was able to troubleshoot the problem with my Mazda and identify the power module which was bad. I bought the module and replace it myself, thus saving money. Well worth it.
June 23, 2025
Unprompted review
The ease of finding the content
The ease of finding the content, the ability to download/view online and convenience.
June 16, 2025
Unprompted review
Useful guided workshop manuals
June 19, 2025
Unprompted review
Stay away!!!
Actually put real manuals on your website. What is on this website is not manuals. When you click on "Brakes" and click on Drum brake R&R, it gives you a single paragraph talking about asbestos. Then 5 bullet points with a single sentence in each one explaining how to keep the work area clean. Stay away!!!! I sent a email wanting a refund. I received a email from "James Collins" saying my request is being reviewed and will hear back within 24 hours. Its been 6 days. Still no word. I have a screen shot thinking I would be able to upload but apparently there is no way to upload it to this review.
June 13, 2025
Unprompted review
Reply from Repair Surge
Hello, thank you for this message. Our goal is to provide the best possible coverage for every vehicle, and this is not the experience we want for our customers. Because of this, we located your payment and issued a full refund. Please don't hesitate to reach out if we can do anything for you in the future, including a free manual of your choice for any vehicle in our catalog.
Advertisement
Do not buy this they don’t have any…
Do not buy this they don’t have any useful information and then won’t give you your money back
June 19, 2025
Unprompted review
Reply from Repair Surge
Thank you for your feedback, and we're very sorry to hear about your experience. We aim to provide excellent coverage for all vehicles, but there are rare cases where the information may be lacking for certain models. We stand by our satisfaction guarantee and aim to resolve refund issues promptly. It sounds like there was a miscommunication if you didn't receive your refund. Please reach out to us again and give us another opportunity to make this right for you. Thank you and we look forward to hearing from you soon.
Easily accessible
Easily accessible. Not really explained in detail but it is worth the money.
June 14, 2025
Unprompted review
The TSB
The TSB, wiring diagram are great there's TSB that hasn't came up on the internet.also after logging in it goes straight to your book.
June 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.