Our range totally cut out just after Christmas. Repairtech were very helpful on the phone, but it did take a couple of days to speak to an engineer. However the engineer did call when he said, and ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Booked a service via Rangemaster and an engineer arrived via RepairTech. The engineer provided make updates throughout the day regarding his ETA. When the engineer arrived he was courteous, polite... See more
Company replied
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Job number: 167737. I dealt with Mike Longmore. He is excellent. He responded promptly to my initial enquiry and effectively scheduled the servicing and subsequent repair of my Mercury range. Luke,... See more
Company replied
4.0
Great
602 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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They provided a replacement oven…
They provided a replacement oven element for my 19 year old Rangemaster Ceramic Cooker. Which arrived within in about 10 days of my order, it had not been in stock, I had not expected it to arrive for another 20 days. I installed the element myself and it worked. So very pleased with the service provided.
January 18, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Alex Smitton,
Many thanks for taking the time to share your feedback. We are delighted that you received the part much sooner than expected and are happy to have been of service.
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Engineer arrived early and diagnosed…
Engineer arrived early and diagnosed fault immediately.
Spare part available on van and fitted,
Engineer efficient and friendly.
Excellent service. Would recommend to anyone.
February 7, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Payne,
Thank you for taking the time to leave a review. We are delighted to hear of the excellent service provided. Feedback is shared with our Engineers who love seeing such positivity of their attendance.
Paul Beggs cooker repairs
Just had my range cooker repaired by Paul Beggs,, can highly recommend him he did a great job, cookers like new again, lovely guy. from Sheila Hawkins
February 8, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr & Mrs Hawkins,
We are grateful that you took the time out to leave us a review and are happy to know that you found Paul's service 5 star.
Great service from start to finish
Great service from start to finish.
Mark (who took my call) and Paul (the engineer) were very friendly and explained the whole process.
Thanks to all.
February 7, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Jez Hope,
Thank you for taking time to leave us a 5* review. We will be sure to pass on your kind words to both Mark and Paul.
Top job
Our engineer (Paul) was punctual very friendly and kept us informed of the work he was doing, did a great job of clearing up when he'd finished
January 31, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mark,
Many thanks for taking the time to share your feedback. We are glad to hear you received a 5 star service.
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Top Service
I'm writing this on behalf of an elderly friend Robin Bromley who recently used this company. At 79 Robin struggles to use the internet and ask me to help to pass on just how happy he was with some recent work that was done to his AGA. The operative was polite and carried out his work to a high standard ensuring the appliance worked better than it has done for many years
Mr Bromley would have no hesitation in using this company again in the future
January 29, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Gibson,
Thank you for taking the time to leave a review on behalf of Mr Bromley. We are delighted to hear of the 5* service provided. We will share this with the engineer and let them know to keep up the amazing work.
Very professional company with helpful…
Very professional company with helpful staff. Cooker part arrived very quickly. Would certainly buy from this company again.
January 18, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Groom,
Thank you for taking the time to provide us with a 5 Star review and for using our services. it was a pleasure to have been able to assist you.
Paul has attended twice in the last few…
Paul has attended twice in the last few weeks. Initially to attend to look at a faulty ring on my hob and following diagnosis and ordering of parts he has been back today to resolve the issue. I was really impressed with the service...... friendly, knowledgable and explains what he is doing and why. I would definitely recommend him 👍👍
January 31, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Mitchell,
We are glad to hear that you received an excellent service from Paul. We really appreciate your comments and many thanks for taking the time to leave a review.
Parts query resolved super fast!
Needed advice and parts for my range cooker. Super helpful staff, directed me to a knowledgeable assistant. Parts located and delivered super quickly. Highly recommend
January 17, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Ainslie,
Thank you for taking the time to leave feedback on your experience. We are very pleased that our staff were able to assist with identifying the parts you required and send them out swiftly. We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
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Very helpful in finding spare part for…
Very helpful in finding spare part for an older gas hob.
January 22, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Vango,
Thank you very much for taking the time to leave a review. We are happy to have been of service and delighted that you now have the part you required.
Paul visited and fixed my grill
Paul visited and fixed my grill. He also reminded me of other features that my rangecooker has and I've been busy getting reacquainted with my oven. Paul also adjusted the grill so it pulls out a little more. And all with a smile. Excellent customer service. ☺
January 10, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Christine
We are really pleased to hear about the excellent service you have received from Paul. We really appreciate your comments and thank you for taking the time.
Great service
Great service, phoned in advance to confirm times, prompt and efficient.
Job done, cleaned up.
January 26, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Sloan,
Thank you for reviewing us. We're happy to hear that you're pleased with our services and we'll be sure to let the Engineer know.
Brilliant service
Brilliant service. Paul was friendly and helpful in explaining what needed to be done. He moved the stove carefully to avoid damage to the surfaces and cabinets and replaced the dial spindle quickly and efficiently. He put the oven back in position and cleared up afterwards giving helpful advice on how to clean the cooker in the future. A quick and efficient resolution with great customer service. Thank you.
January 25, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Crammond,
Many thanks for taking the time to share your feedback. We are glad to hear that you received an excellent service from Paul. We pride ourselves in delivering outstanding service to all our customers, so this is great to hear.
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Paul has been great
Paul has been great, he was very friendly and efficient,, I would recommend him to anyone he fixed my Rangemaster in no time. Thankyou for doing a great job!
January 25, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Taylor,
We are really pleased to hear about the great service you have received. We strive to provide just that for all of our customers and your feedback is highly valued.
AVOID !!!
I was referred to Repairtech Services UK Ltd by Rangemaster as my oven has just gone out of warranty. Looking at these reviews I am fairly certain Repairtech Services doesn’t actually employ any engineers. I think they are a broker. Long story short, I was charged £234 in advance with a lot of chatter about disclaimers etc ( alarm bells ) and a promise that an engineer would call me. Most peculiar setup. 2 days later an engineer called me from a reputable repair firm I’ve used before ( for another device ) Within 2 mins the engineer had diagnosed the problem over the phone and presto ! The oven was working once again. I called RepairTech services UK to cancel the call-out. I was told there will be a refund less £36 ‘ADMIN FEE’. I never take out my indignation on the person delivering the news, regardless of how ridiculous. I’ve written to Rangemaster requesting a full refund as the real repair firm confirmed:
a) they don’t charge in advance and
b) in the event the call is cancelled THERE IS NO CHARGE
January 16, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear JM,
We are very disappointed to see your review as it is always our best intention to provide great Customer Service.
We confirm that we have a large network of Authorised Repair Agents to enable us to provide Nationwide coverage, and as such we ask the Engineers to call to arrange all appointments to ensure a mutually convenient appointment.
It is fantastic news to hear your appliance is now working due to our Engineer’s prognosis over the phone to you. We must add this over the phone diagnosis saved yourself the full call-out cost of £234.00, which we feel is great value for money! We confirm that upon your request to cancel the Engineer visit we duly issued a refund minus an Administration Fee. Please note, all Customers are clearly informed of this during our Terms & Conditions and in this instance, you agreed to these Terms prior to any payment being made. With regards to the Admin Fee, there is of course a cost to our business for the time taken issuing your quote right through to the logging of the job with an appropriately skilled Engineer. We also trust you can appreciate that there are also additional costs incurred with regards to the cancellation and refund process. Unfortunately, we cannot comment on the Repair Agents own Terms, but would advise that your contractual agreement was with Repairtech directly.
We are sorry that we did not meet your expectations in this instance, but we are pleased your appliance is now working to specification thanks to the guidance and skill of our Engineer.
Excellent
Excellent. Mark us a very skilled engineer who provides a very professional service
January 17, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Fickling,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. We will pass your comments on to Mark.
Great service
Great service, excellent engineer
Definitely use them again.
January 22, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Benson,
Thank you so much for your 5-star review! We will share this with the engineer and let them know to keep up the amazing work.
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Excellent service
The lady who answered the phone - Sam- was so polite and helpful, and explained everything so clearly. The parcel arrived the very next morning, was well packaged, and fitted perfectly!
January 12, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Westfield Junior School,
Thank you for ordering your part with Repairtech and taking the time to leave a review. We are happy to hear that Sam was of great assistance and provided a 5* service. We will be sure to let her know.
Great Service
Prompt appointment, great communication, appliance fault diagnosed and repaired expertly by Paul
January 22, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Fowler,
We are grateful that you took the time out to leave us a review and are happy to know that you found Paul's service excellent.
Paul did a great job diagnosing our…
Paul did a great job diagnosing our repair needs. He was really friendly and super efficient at doing the fix.
January 18, 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Stef,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that Paul was able to assist you and provide such a good service.
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