Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used many online lens replacement companies and honestly have found them all to be quite good. But Replacement Lens Express is the cream of the crop! Their progressive "RLE HD" lenses with the in... See more
Company replied
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (use... See more
Company replied
Company details
- #7 of 39 best companies in Glasses Store
- #51 of 290 best companies in Clothing Store
About Replacement Lens Express
Written by the company
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.
Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.
Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.
Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Contact info
4.7
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Replacement Lens Express
Hello NC,
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our process. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Advertisement
Ordered lenses for eyeglasses and…
Ordered lenses for eyeglasses and Oakley sunglasses. Eyeglasses arrived with a chip in the middle of the lenses, rendering them unusable. Oakley sunglasses had incorrect screws installed, causing the right lens to pop out within an hour. Had to superglue the frames to fix RLE's shoddy work. The gold screws that match the frames were replaced with incorrect silver screws. Avoid this place if you want quality work and parts. Extremely disappointed with the poor craftsmanship and incorrect replacements.
November 19, 2025
Reply from Replacement Lens Express
Good Morning Alex,
Thank you for taking the time to rate your recent experience with RLE. I am thoroughly disappointed that you received both pairs of your new lenses in such bad condition. I have personally emailed you to provide you with a remake of both pairs of lenses so that we can correct these errors for you and show you that this is not the quality that we ever want our customers to receive. I look forward to correcting our error and hearing back from you soon.
Thank you,
Jennifer
Good product with full range of options…
Good product with full range of options and at competitive prices. Most importantly, the help desk was staffed by a real person - and one who took my complaint of website issues (e.g. dead links) very seriously. Very happy with the results.
November 17, 2025
Reply from Replacement Lens Express
Hello Bob
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new Varilux Physio W3+progressive prescription lenses and our process. It was a pleasure working with you and I thank you for your suggestions about our website! We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hello Stephanie,
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new progressive prescription lenses and our process. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
AMAZING
the turn around time was quick and Jennifer was amazing with customer service. love my glasses thank you so much — highly reccomend!!!
October 27, 2025
Reply from Replacement Lens Express
Hello Frida
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new single vision prescription lenses and our process. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Advertisement
Reply from Replacement Lens Express
HI Priscilla,
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our process. We look forward to seeing you again soon.
Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
My prescriptions are wrong
My prescriptions are wrong. I’ve reached out the day that I received my glasses, but I still have yet to get a response.
October 22, 2025
Reply from Replacement Lens Express
Good Afternoon Annie,
Thank you for leaving us a review of your recent order for single vision prescprtion lenses and contacting us this morning about having trouble with them but you have not received a response from us. I see that you emailed us this morning 10/27/2025 at 10:12 AM and I personally responded to your email and sent the email to you at 11:01 concerning your lenses and offering to make you a brand new pair of lenses once we have heard back from you. I have resent the email to you again just a moment ago using the email you sent the message on and the email listed on your review which appear to be the same. Please double check your spam mailbox as many times email providers will automatically .
I look forward to hearing back from you soon so that we can get the lenses corrected for you.
Thank you,
Jennifer
The timing of the lens was a lot faster…
The timing of the lens was a lot faster than I expected. I had no problems removing and replacing the lens. They are perfect!
October 15, 2025
Reply from Replacement Lens Express
Hello Indra,
Thank you very much for taking the time to leave us such a wonderful review of your recent purchase for a pair of Authentic Ray ban non-prescription sunglass replacement lenses. We are thrilled to hear that you received your new lenses and that it was easy to remove your old lenses and put the new ones in. Thank you again for shopping with RLE and we hope to see you again soon.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hello Oscar
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses. We sincerely appreciate that you choose to trust in RLE for your Prescription lenses . I look forward to seeing you again soon and I hope you have a wonderful fall season.
Sincerely,
Jennifer
Advertisement
Reply from Replacement Lens Express
Hello Leonell
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses. We sincerely appreciate that you choose to trust in RLE for your Prescription lenses . I look forward to seeing you again soon and I hope you have a wonderful fall season.
Sincerely,
Jennifer
I had trouble getting the correct…
I had trouble getting the correct replacement lens. Then I found this company. It went flawlessly.
September 25, 2025
Reply from Replacement Lens Express
Hello Dave,
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses. We sincerely appreciate that you choose to trust in RLE for your Prescription lenses . I look forward to seeing you again soon and I hope you have a wonderful fall season.
Sincerely,
Jennifer
Reply from Replacement Lens Express
Hello Hunter
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service quick and easy to use and that you love your new lenses. I look forward to seeing you again soon. I hope that you have a wonderful fall season.
Sincerely,
Jennifer
Just a wonderful company…
This company has wonderful customer service, both human and electronic, so you always know where you are with your order. The balance of price versus quality is just right. The quality of work and the timing is perfect. I've been using this company for several years now and will do in the future
September 12, 2025
Reply from Replacement Lens Express
Hi Ella,
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your all of your new lenses. We sincerely appreciate that you continue to choose and trust in RLE for your Prescription lenses . I look forward to seeing you again soon and I hope you have a wonderful fall season.
Sincerely,
Jennifer
Advertisement
Fast service, quality lenses
They received the old glasses (2 pair) on Thursday, shipped them back on Tuesday and I got them 2 days later. Very fast service. And the lenses seem to be of no less quality than the high-end boutique that quoted me $850 for one pair of replacement lenses.
September 10, 2025
Reply from Replacement Lens Express
Hello Mark
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new pairs of progressive lenses. I look forward to seeing you again soon. I hope that you have a wonderful week.
Sincerely,
Jennifer
Easy process, excellent value
Easy process, with more than adequate instruction. My glasses were returned in a purpose built, safe package, in perfect condition. It took less time than advertised. There were a number of process updates sent along with a shipping tracker once underway back to me. Excellent value at significantly lower cost than widely advertised brands.
September 7, 2025
Reply from Replacement Lens Express
Hello Rlyle,
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new bifocal lenses. I look forward to seeing you again soon. I hope that you have a wonderful fall season.
Sincerely,
Jennifer
I found exactly the frames
I found exactly the frames, for my new prescription sunglasses, that I wanted! I used the online ordering process and my new frames arrived in a timely fashion and my lenses are currently being made.
I had not found any frames I wanted and you had exactly what I was looking for.
Your service was a smooth process.
I am very happy. SallyG
August 15, 2025
Reply from Replacement Lens Express
Hello Sally,
Thank you for taking the time to review your recent order with RLE. I am happy to hear that you found our service easy, fast and reliable. I am trilled to hear that you love your frame . I look forward to seeing you again soon. I hope you have a wonderful holiday weekend!
Kind Regards,
Jennifer
Excellent fast service with perfect…
Excellent fast service with perfect craftsmanship.
August 11, 2025
Reply from Replacement Lens Express
HI OOK Jai,
Thank you for taking the time to review your recent order with RLE. I am happy to hear that you found our service fast and reliable. I am trilled to hear that you love your new prescription lenses. I look forward to seeing you again soon.
Kind Regards,
Jennifer
Advertisement
Superior service and technical…
Superior service and technical competence.
RLE received a 3rd party frame and worked with me to make the process smooth and the results dead right.
August 5, 2025
Reply from Replacement Lens Express
Hello I Ekhaus
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you found our service easy to use and that you love your new lenses. I look forward to seeing you again soon. I hope that you have a wonderful summer.
Sincerely,
Jennifer
Good.job very nice
July 17, 2025
Reply from Replacement Lens Express
Hi Joseph,
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new lenses. I appreciate that you chose RLE for your replacement prescription lenses. I hope you have a wonderful summer and look forward to seeing you again soon.
Sincerely,
Jennifer
Excellent customer service
Excellent customer service. It did take longer to receive my frames as they had to order them so they weren’t in stock at their facility. Otherwise I’m very pleased with my purchase and received exactly what I needed.
July 9, 2025
Reply from Replacement Lens Express
Hello Janet
Thank you for taking the time to leave us such a wonderful review. I am thrilled to hear that you love your new frame I appreciate your patience with the longer than normal wait time for your frame to be delivered to you. I look forward to seeing you again and hope that you have a wonderful summer.
Sincerely,
Jennifer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.