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Reposit Reviews 

2,663
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Customers are really happy with this company, finding the user experience simple, easy, and straightforward, appreciating the process's efficiency. People frequently highlight the service as an excellent alternative to traditional upfront deposits, easing financial pressure during moves. The staff and team members are often praised for being helpful, considerate, and providing fantastic support with clear communication. However, some customers noted concerns regarding payment and customer service. Reviewers mentioned the service could be more costly than traditional deposits due to fees, with some reporting unexpected deductions or automatic payment issues. A few people experienced communication difficulties, stating responses were ignored or it was hard to speak to a representative, causing uncertainty.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as clear, easy to use, and... See more

Service

Customers had positive experiences with service, describing it as excellent, easy, and efficient. Many... See more

Payment

People report ambiguous experiences with payment, with some consumers finding the process smooth and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with a repost payment in place of deposit, was quite smooth as it saves me extra cash which I could use in furnishing my new home. Also the service provided through the process was excel... See more

Rated 5 out of 5 stars

This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more

Rated 5 out of 5 stars

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more

Company replied

Rated 5 out of 5 stars

Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more

Company replied


Company details

  1. Insurance Agency

About Reposit

Written by the company

Reposit is the UK's best deposit alternative provider.

We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.

We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.

As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.

Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.

Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.

Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.

*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants

Contact info

Goodbye, tenancy deposits

Say hello to Reposit, the smart alternative to cash deposits

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,663)

917 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

reposit payment

going through with the deposit payment gave me the assurance of that I so needed,that moving in was guaranteed.the process was simple.

July 12, 2026
Reposit logo

Reply from Reposit

Hi Prosper, Thank you for the review!

Rated 1 out of 5 stars

I kept being debited even after I had…

I kept being debited even after I had left the apartment and the website link to update my status doesn’t work

July 17, 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Chisom,

We're sorry to hear your experience didn't meet your expectations.

As your Reposit had not yet been checked out at the time of your contact, the payment of the annual fee was required. Once you confirmed that you had moved out of the property before your Reposit anniversary date, we have since processed a full refund of the fee.

If there's any further feedback you wish to provide, please reach out to our Customer Support Team - hello@reposit.co.uk

Kind Regards,
Reposit Customer Support Team

Rated 5 out of 5 stars

Very easy to use

Very easy to use, excellent secure service. Overall happy with peace of mind.

July 10, 2026
Reposit logo

Reply from Reposit

Hi Steph,

Thank you for the review, it's great to hear Reposit were able to give you peace of mind!

Rated 1 out of 5 stars

Reposit left me with an unpaid bill of…

Reposit left me with an unpaid bill of over £1,400 from damages made by the Tenant - Landlords, stay away from Reposit and opt for proper £ deposit.

Reposit’s comment to get in touch to resolve my complaint is disingenuous.
On their assessment they say their decision is final. So the only way forward for me is a one-year long process with the Small Claims Court.

July 15, 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi there,

Thank you for taking the time to share your feedback.

We're sorry to hear that you're disappointed with your experience.

We'd welcome the opportunity to review your experience and discuss your concerns further. Please contact us at hello@reposit.co.uk with your details so we can investigate your case.

Kind Regards,
Reposit Customer Support Team

Rated 1 out of 5 stars

Staff not helpful at all.

July 10, 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Javed,

We're sorry to hear that you felt our team wasn't helpful. Providing a positive customer experience is important to us, so it's disappointing to learn that we didn't meet your expectations on this occasion.

We'd appreciate the opportunity to understand what happened and see if there's anything we can do to help. If you're happy to do so, please contact us at hello@reposit.co.uk with your details and we'll be happy to look into this further.

Kind Regards,
Reposit Customer Support Team

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