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Reptiles By Post Reviews 

2,035
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, noting that orders arrive quickly and are exceptionally well-packaged. People frequently highlight the excellent quality and healthy condition of the products, such as live food and frozen items, upon arrival. Many consumers also appreciate the straightforward online ordering process and the responsive customer service, especially when issues arise. However, some customers also noted instances where products, such as crickets or fruit flies, arrived dead or in poor condition. A few people also experienced delivery delays, squashed packaging, or items arriving defrosted, and occasionally received incorrect product quantities or sizes.

What people talk about most

Product

Customers had positive experiences with product quality, frequently praising the healthy and well-packaged... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often noting that live food items... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and reliable service, quick... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and seamless, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still getting used to which size locust to order as sometimes mediums are a little small but large are too big but they always arrive alive and healthy so can't complain! :) These have become... See more

Company replied

Rated 5 out of 5 stars

Where I live there are no local stores for insects and supplies for my leopard gecko, getting food regularly was getting expensive with the travel. Since I’ve ordered from reptiles by post I wouldn’t... See more

Company replied

Rated 5 out of 5 stars

My local reptile store unfortunately closed, so I moved to buying my pythons feed online. This is my first experience of using Reptiles by Post and I'm really pleased. The rats are clean, as per... See more

Company replied

Rated 5 out of 5 stars

Excellent service! First time I have used Reptiles by Post and I’m really impressed. Ordered Dubai Roaches - all the care and effort put into packaging them was top class, postage was perfect and the... See more

Company replied


Company details

  1. Reptile Store

Written by the company

Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.

Reptile Livefoods

Written by the company

Always Fresh, Always High Quality
We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!

Our Livefood Promise

Guaranteed to arrive alive!

Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub. While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.

Contact info

Fresh, High Quality Livefoods

Buy live foods, have them packed fresh to order

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,035)

1,449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No hissing, just happiness 🐍😊

My local reptile store unfortunately closed, so I moved to buying my pythons feed online.

This is my first experience of using Reptiles by Post and I'm really pleased. The rats are clean, as per expected weight, packed brilliantly. Its worth noting that as my first order it was small as I wanted to check quality - and even in the hot weather, the food arrived frozen.

Very happy. Will be using this supplier again.

June 3, 2026
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Reply from Reptiles By Post

Thank You☺️

Rated 5 out of 5 stars

5 star

5 star. Fresh insects always delivered in a timely manner and in good condition. Much better than Pets At Home.

June 3, 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Happy geeko happy…people? 🩷

That title was terrible, ADHD meds haven’t kicked in yet.

Super fast delivery, great range of products! Healthy and alive live food. Will defo reccommend!

June 3, 2026
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Reply from Reptiles By Post

Thank You

Rated 5 out of 5 stars

Always buy from reptiles by post

Always buy from reptiles by post. Always a great service. For one order, I had a problem with the live feed, customer service was fantastic & product replaced. Will only ever buy my live feed from this company- really great service & product. I have a very happy full bellied frog.

May 26, 2026
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Reply from Reptiles By Post

Thank You, El

Rated 5 out of 5 stars

EXCELLENT PRODUCT!

Very satisfied with the product (fruit fly culture) which arrived well-packaged and on time.
The culture produced an abundance of fruit flies...and I have just ordered another one!
Would not hesitate to recommend this seller. 👍👍👍

May 26, 2026
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Reply from Reptiles By Post

Thank You, David

Rated 5 out of 5 stars

Perfect as always

Perfect as always, quality live food and delivered within 2 days .. Thankyou

June 2, 2026
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Reply from Reptiles By Post

Thank You, Sam

Rated 5 out of 5 stars

Great service

Great service, well packaged and quick delivery, Would highly recommend Reptiles by Post.

May 26, 2026
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Reply from Reptiles By Post

Thank You, Ian

Rated 3 out of 5 stars

Not à as many as normal

Not à as many as normal

May 26, 2026
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Reply from Reptiles By Post

Hi Ceri, sorry to hear this. If you think that your order is short please email us at info@reptilesbypost.com so we can get it sorted for you. Thanks.

Rated 2 out of 5 stars

Mealworms box broken open

Mealworms box was broken open many of them which were dead had to be put in a box with plastic around it which was probably why some died everything else was okay was just not very happy about the mealworms

May 29, 2026
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Reply from Reptiles By Post

Hi Kian. I can't see any messages from you on our system. We have a live on arrival guarentee, so feel free to email us at info@reptilesbypost.com so we can put this right for you. Thanks.

Rated 1 out of 5 stars

Insects arrived dead

Insects arrived dead

May 26, 2026
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Reply from Reptiles By Post

Hi Star. Sorry to hear this. I can't see any messages from you on our system. Please contact us at info@reptilesbypost.com so we can put this right for you. Thanks.

Rated 5 out of 5 stars

All arrived in excellent condtion

All arrived in excellent condtion.
The flightless fruit flies are ideal for my wildlife pond, the newts ate them straight away. Also the earthworms are very healthy, I ordered size small but they were not small enough for the newts, however our visiting Black Bird and Robin are having a little feast everyday with these. Will order again.

June 1, 2026
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Reply from Reptiles By Post

Thank You, Wendy

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