Reservation Desk Reviews 34,824

I enjoy using your platform to book my get aways. It simple, consistent, and convenient for me.

Thank you.

Reservation easy to make; website clear with efficient links. Delightful!

I tried to make reservation for a hotel in Paducah, KY but instead the reservation was made for Galveston TX
I was charged $17.99 for the booking fee and $531.64 for the room which I obviously did not use
I have made numerous attempts to get my money back to no avail
They say they record all conversations and have reviewed my conversation and it verifies that I asked for a room in Galveston That is absolutely NOT TRUE
Im just a step away from taking legal action The representative that I spoke to today says that my complaint must wait until complaints before me are settled My complaint was made the first part of January so there must be a LOT of complaints if they are still trying to resolve those before Dec 4 2025
I will NEVER use this service again!!

Quick .easy process

Always a pleasure dealing with you,all the employees are great!

my mom passed and i needed to leave. i asked for my money back and i was told no . what a shame

The room and the hotel itself was very clean and the bed was super comfy. My only complaint would be the outside. There was trash spread out in the “grassy” area and plus at night, there was a group of kinda young people outside in the parking lot yelling and screaming at each other, calling each other the N word and hoe. Not very appealing for anyone, much less anyone with children. For the price you pay to stay there, you would think they would run a tighter ship when it comes to things like that. The housekeepers were awesome, front desk was ok.

You are not honest with your customers. Your number on the Comfort Suite Inns is fake advertising. You don’t tell people that you are tied to Priceline!! We were charged $50 more than I was quoted on the phone. They should work with you and not expect you to wait 5-7 days to possibly get a refund when you need a place to stay.
I didn’t know the actual price until I had a chance to open the confirmation email.
He did ask if I received the confirmation, which I said yes to, but I didn’t open right then. I guess you really can’t trust what you’re told over the phone. I was never told the taxes and fees amount over the phone.
Don’t use the Reservation Desk!

WORST PLACE I've ever stayed at in Port Aransas. AC/Fan only blew in vanity area, never reached the bed area and had a mildew/musty odor even with the air freshener; had to use a stand alone fan to cool the room off; coffee maker only worked one time; dead roach in the bathroom; couldn't really put anything in the fridge as it was so small.

It was a very easy to book online- I have stayed at the hotel and was very satisfied- that's why I'm back-

we stayed at the Holiday Inn Express, Oregon Ohio. Checked in on Friday night. Had booked 2 rooms for 2 nights. Was a mix up checking in, with card. Used a card to reserve the rooms, supposedly thru Booking.com. Had to use other card to check in. When reserved rooms were suppose to be $636 for the 2 rooms for 2 nights.
Was charged $450 for 1 room and $415 , plus $25 three times. My card was charged for $940 dollars total, 5 different charges. I was told there was a $125 charge for each room in case of damage. and that I would be reimbursed. Those charges were taken off, then today my bank was charged $415.66 for each room, total of $831.32. This is $195.32 more than original price. Tried calling to get this taken care of. Called the Hotel direct, was told that they did not charge that. but yet it was taken from my account. The young woman I talked to, basically called me a liar, and I asked to talk to her boss, I was told she was not available at this time. So I asked when she would be available, and was told they could not tell me. HOW CONVIENT. She told me I would have to call booking .com to complain, Then the girl hung up on me.

I was surprised to find I had been charged a fee for the reservation. It would have been nice to know up front. Also, I specifically asked, and was told by Lionel that there was an airport transfer provided for the Hampton on Jarvis street in Toronto. There was not. Did not appreciate the confusion and the cost.

We showed up at this so called hotel i never seen anything like this is was so afraid to get out there were hookers
walking around with no clothes on and their pimp was yelling at them I never see something like this they fause advertising the pics they show looks nothing like what it is horrible

Staff was extremely professional and helpful.

When I called in and gave all of my information they spelled my name incorrectly and I wasn't able to identify that until they sent me a text message. When I tried to call back to get them to correct my name they said that they could not change my name in the system and I would have to call the hotel.

Very bad customer service. The room carpet doors were dirty and old. They made me sign a contract for my car when i reserved a room and then when i was checking out noticed someone broke my car”s mirror and when i asked them to provide with the camera footage they denied to help

Shuttle took forever. Hotel is noisy and lots of light when trying to sleep. Booking took awhile due to airplane and airport internet. Not a great way to celebrate my birthday! Stuck in Dallas