Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more
Company replied
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more
Company replied
First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more
Company replied
Company details
Written by the company
Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.
Contact info
Lynnfield house, WA144DZ, Altrincham, United Kingdom
- support@reservaway.com
- reservaway.com
3.2
Average
208 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service overall
Good service overall. Could be a bit faster at busy times.
February 16, 2026
Unprompted review
Reply from ReservAway.com
We appreciate your review. It’s great to hear you were satisfied with the service, and we value your suggestion.
The ReservAway Team 🙂
The best part was how transparent the…
The best part was how transparent the pricing was. What I saw online is what I paid. That’s rare these days.
February 10, 2026
Reply from ReservAway.com
We truly appreciate your review. It’s great to know you valued the pricing transparency. This is the experience we aim to deliver.
The ReservAway Team 🙂
Straightforward with no issues
Straightforward with no issues. Vehicle as expected. Competitive price.
January 26, 2026
Unprompted review
Reply from ReservAway.com
We appreciate your review. It’s great to hear your experience was smooth and hassle-free.
The ReservAway Team 🙂
The Price was right!
We rented from Dollar rent a car thru ReservAway.com and all was well. It was the best price and they were ready for us when we came. Our agent was great, she gave us just what we asked for without trying to up sale us on insurance and other things we didn't ask for.
February 9, 2026
Unprompted review
Reply from ReservAway.com
We appreciate your review. It’s great to know you received excellent service and a fair price, with a straightforward rental experience.
The ReservAway Team 🙂
Horrible experience
February 5, 2026
Reply from ReservAway.com
We’re very sorry to hear this and this is not the feedback we want to see. Please email support@reservaway.com with your reservation details so we can investigate and assist you further.
The ReservAway Team 🙂
Good experience overall
Did not receive the booking confirmation for about an hour or two, which made me worry. But I got it after and everything was smooth there on.
October 25, 2025
Reply from ReservAway.com
Thank you for your feedback. We’re glad everything went smoothly once you received your confirmation and appreciate your patience during the brief delay.
The ReservAway Team 🙂
Ease of rental
February 5, 2026
Reply from ReservAway.com
We appreciate your review. Providing a simple and hassle-free process is always our goal.
The ReservAway Team 🙂
Reply from ReservAway.com
Thank you for sharing your experience. We’re pleased the rental process was smooth and efficient.
The ReservAway Team 🙂
We were given bad advice and ended up…
We were given bad advice and ended up paying double plus the first booking at the airport because there was a problem so in all I think we paid nearly £500 for something advertised at around £150. The holiday was a birthday present to my partner who got very distressed by all of the messing around and extra payments when we arrived
February 4, 2026
Unprompted review
Reply from ReservAway.com
We’re truly sorry to read this and understand your disappointment. Unexpected charges are never the experience we want for our customers. Please reach out to support@reservaway.com
with your reservation number so we can look into this for you.
The ReservAway Team 🙂
This was an absolutely terrible…
This was an absolutely terrible experience was promised a car and pick up but was left stranded then told the next day to pay double or no car this was disappointing as was with my disabled father
February 4, 2026
Reply from ReservAway.com
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how upsetting this situation must have been, especially while travelling with your father. Please contact support@reservaway.com
with your reservation details so we can urgently investigate this matter.
The ReservAway Team 🙂
Excellent service
Excellent service. Fast & straight forward. Everything explained- no hidden extras....Great friendly staff especially Paolo & Diego. Thank you so much for all your help!!
February 6, 2026
Reply from ReservAway.com
Thank you for sharing your experience. We’re pleased everything went smoothly and that our team made a positive impression. We’ll gladly share your compliments with Paolo and Diego.
The ReservAway Team 🙂
Reply from ReservAway.com
Thank you for your feedback. We’re glad to hear you had a great experience.
The ReservAway Team 🙂
Poor coordination with local car rental…
Poor coordination with local car rental agency. Overcharging by local car rental agency claiming all rates were in US dollars rather than Canadian dollars.
December 25, 2025
Reply from ReservAway.com
We’re sorry to hear about the issues you experienced with the local car rental agency. Your feedback is important, and we’ll work to ensure clearer communication and prevent currency-related confusion in the future.
The ReservAway Team 😊
Almost got scammed by the agency
Almost got scammed by the agency. They told me that the insurance I took from Reseraway was not applicable, that I had to pay an extra fee of €100 if I wanted to benefit from the save coverage of guarantee I paid to Reserway, and that in case of damages it would be my responsibility to get my money back. No way.
November 14, 2025
Reply from ReservAway.com
I’m sorry for the confusion at the counter - that’s never pleasant when you’re picking up a car. I’ve checked your booking, and all the details you mentioned (including the deposit, the excess amount, and how our protection works) were clearly displayed during the booking process and in your confirmation email.
If you’d like us to review anything further, feel free to reach out at support@reservaway.com - we’re always here to help.
The ReservAway Team :)
Pretty good 👍
Great car ordered automatic got that but hybrid also great bonus..Just one thing I checked in online 2 days before but I was waiting nearly an hr to pick my car up and they needed all my documents again..and she had to hand write the contract most unusual...although they where quite helpful...
February 1, 2026
Unprompted review
Reply from ReservAway.com
Thank you for your feedback! We’re glad you enjoyed your car and found our team helpful. We appreciate your notes about the pickup process and will work on making it smoother in the future.
The ReservAway Team 😊
I did not get the car
I did not get the car
The car rental company wanted a flight ticket and that was not mentioned when I reserved the car
I sent multiple emails and no response
February 7, 2026
Reply from ReservAway.com
Hi there, thanks for sharing your feedback. I’ve checked your booking and can confirm that the requirement to present a valid flight ticket was shown during the booking process and in your confirmation email. This information is always displayed before payment, but it’s easy to miss if the Terms & Conditions aren’t fully reviewed.
Regarding your emails, our team did reply to your messages - if you didn’t see the responses, they may have landed in your spam or promotions folder. We’re always available to help, so feel free to reach out again and we’ll be happy to assist.
The ReservAway Team :)
First time user of ReservAway - It Worked Out Well
First time user of ReservAway and was skeptical. The process turned out to be easy and the rental worked out exactly as explained. I was informed about the voucher and deposit although I never needed to show it/use it. Pickup and drop off with Dollar was smooth too. Good Price.
January 26, 2026
Unprompted review
Reply from ReservAway.com
Thank you for sharing your experience. We’re glad to hear that your first booking went smoothly and matched expectations, from pricing to pickup and drop-off. We appreciate you giving ReservAway a try.
The ReservAway Team 😊
Disabled customer refused car and…
Disabled customer refused car and humiliated at Dublin Airport
I had an extremely distressing experience with Alamo at Dublin Airport and feel it’s important to warn other travellers—especially disabled customers.
I arrived to collect my rental vehicle having already paid the required deposits using two credit cards, a method I have used successfully with Alamo on previous occasions. Without any prior notice, I was suddenly told at the desk that only one credit card could now be used. This requirement was not communicated at the time of booking.
What made the situation far worse was the behaviour of the staff. In front of other members of the public, I was questioned about my ability to afford the rental. This was humiliating and completely inappropriate. I was visibly upset, yet no attempt was made to help me or offer an alternative solution.
As a disabled customer, being refused the vehicle and left stranded at Dublin Airport due to an unannounced policy interpretation was both distressing and unacceptable. No reasonable accommodation was offered, and there was a total lack of empathy or professionalism.
This experience caused significant emotional distress and disruption to my journey. I would strongly advise other disabled travellers to exercise caution when booking with Alamo at Dublin Airport, as my experience fell far below acceptable customer service standards.
February 7, 2026
Unprompted review
Reply from ReservAway.com
Hi there, thank you for taking the time to share your experience. We’re truly sorry to hear how upsetting the situation at Dublin Airport was for you - no customer should ever feel uncomfortable or spoken to in an inappropriate way, especially in a moment when support is needed.
I’ve checked your booking, and the rental company’s payment and card requirements were displayed during the booking process and in your confirmation email. That said, the way these policies are communicated at the counter should always be respectful and professional. We understand how distressing this must have felt, and we take concerns like this very seriously.
We’ve already reached out to the supplier to review what happened and to ensure your feedback is properly addressed. If you’d like us to follow up further or provide additional support, please feel free to contact us at support@reservaway.com - we’re here to help.
The ReservAway Team :)
Don't be late
Booking went fine, but ,my flight was delayed which is quite common at Krakow airport and wasn't able to inform the local hire company I had booked straight away due to being st 30000ft.
Without my knowledge after a hour after the booking time my rental is cancelled and no refund given.
I had to book another car elsewhere as the original hire company would let me have the same car but charge again at three times the cost.
When I got back I informed Reservaway but ultimately according to them it's not their problem and it's past the time they want to do anything about it.
Point to note I had paid for the car and extra insurance upfront and yet wasn't allowed to have the rental because I was late and no option of picking it up a bit later.
Needless to say book through this company and you're on your own.
So got a reply as seen.
An hours grace period, handy when your more than a hour late in a plane and no signal.
No help from reserve away. You're on your own with this and good luck.
Will be going to the BBC with this to highlight these pitfalls and the company.
January 25, 2026
Unprompted review
Reply from ReservAway.com
Hi there, thanks for sharing your experience. I’m really sorry your flight was delayed - that’s never an easy situation to deal with. I’ve checked your booking, and the rental company does require customers to let them know if they’re going to arrive late. This information is shown during the booking process and in the confirmation email.
Because no notice was given before the pickup time, the supplier followed their standard policy and released the vehicle after the grace period. I understand this was disappointing, especially after a long travel day.
We genuinely appreciate your feedback.
The ReservAway Team :)
My reservation was cancelled by hertz…
My reservation was cancelled by hertz as they didn’t have cars available
February 7, 2026
Reply from ReservAway.com
I’m really sorry to hear that Hertz cancelled your reservation due to lack of vehicle availability. We understand how frustrating that is, especially when plans are already in place.
I can confirm that our support team has already reached out to you by email to help resolve this. If you haven’t seen the message yet, please check your inbox and spam folder, or feel free to contact us again at support@reservaway.com so we can assist you further.
The ReservAway Team :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.