Resimac Reviews 

If I could give this company a minus star I would.

Resimac took over my car loan from St George Bank without my permission. It has no app set up, the customer service number is hopeless. It does not send out statements and does not make them available. I have been trying to get a payout figure and details about how they have charged me additional fees and they won’t provide them. They have threatened to put a notification about me on my credit rating and I cannot confirm whether they have done this or not.
Have reported this mob to the AFCA.

Terrible organisation, suspect breach of financial rules.
The “customer service team” barely speak English, are rude and this when the phone is answered. They send generic emails and won’t respond to email queries.

Avoid this company. Absolutely the worst financial organisation I have ever had the misfortune to deal with.

Very happy to provide my details for confirmation.

Jenny from Sydney, Australia

Worst. Lender. Ever!!!!

**UPDATE: Without my participation or consent, ResiMac conducted an in-house “investigation” in response to this review, and offered a little over $100 as a “sorry,” while seeming to blame my settlement agent for everything.

Anyone with at least an ounce of sense knows that an impartial investigation can only be conducted by an independent third party…. Would you trust a criminal to investigate their own crime? Clearly not. Nor should a lender who might have done something wrong. ** END OF UPDATE**

First, I couldn’t believe how many unnecessary forms they demanded throughout the mortgage lending process.

Worse still, 4 days before settlement (while I was in a remote part of the country and a long way from home), after receiving all the documents they demanded electronically, they shifted the goalposts and insisted that they now wanted hard copies of all the documents, have them signed by a JP, then sent via express mail.

If this wasn’t fussy enough, they then refused to accept one of the documents as one of the signatures was “faded,” despite the fact that it was still clearly legible (I’ve never seen a signature written in pen fade after spending 3 days in an envelope).

We had to delay settlement 3 times because ResiMacs’ outsourced lawyer (a man who seemed bent on billing out as many unnecessary hours as possible) was doing his level best to take pettiness to new heights…. I don’t know if this guy was born a w**ker or he just decided to become one; but either way, he did a spectacular job.

Now here’s the psychopathic bit: about 12 hours before settlement, this vile human being pulled his consummate act of pettiness; he wanted one last document signed, but not just a run of the mill document, oh no!

HE DEMANDED THAT RESIMAC RESERVE THE RIGHT TO MAKE FURTHER OBJECTIONS TO THE LOAN IF THEY WANT, AND THAT IM FULLY LIABLE FIR ANY AND ALL COSTS, INCLUDING PENALTIES, FOR DELAYING SETTLEMENT.

My conveyancer, lending agent, and myself couldn’t believe was this guy was doing.

I vowed to get rid of ResiMac ASAP. Just today, one of the Big 4 banks that I’ve used for decades heard my story, and offered me a much better interest rate….. with a LOT less paperwork.

ResiMacs’ lending process is stupider than taking your trousers off to p*ss.

I have recently had Resimac take over my home loan from the bank of Adelaide. The whole time I had my loan with Bank Of Adelaide I never had any issues. The same cannot be said for Resimac. During the transfer from Bank of Adelaide to Resimac my payments were stopped which makes sense because of the new account/details etc. I had a letter from Resimac stating my new banking details however they don't seem to match my account details online. I have called Resimac asking for clarification of my account details however the person answering my call couldn't give me details of my account. I was told I would get a call back however I am still waiting for this call. I also contacted Resimac through the email linked to my online account and that also has not been answered. Of course I am being charged interest on missed monthly payments which isn't huge but still frustrating as I want to get this sorted. If anyone is considering getting a home home through Resimac I would recommend they go elsewhere as customer service is non existent.

Awesome company to work for ❤️ Thank you Resimac

They deserve -5.

Impossible to deal with, they never reply to you.

I went through 9 people to work out what was wrong on the payments were not being recorded.
I accepted I made a mistake listening to the broker.

Finally get someone and get it all sorted. and they were taking over the account management.
All fine and dandy.
Accept the mistake and pay what they said, and inform them of the changes, no reply.

Then a week later saying I still owe money after being told X due, I email the 2 people asking them what is going on, they do not reply.

I get another email saying an overdue amount and they have no reference of the previous person I was speaking too.

You will get more pleasure sitting in a ranging campfire than having to deal with these clowns.

They do not reply to you, you cannot and they will not help you try and find a solution to sort out the mix up and they are unwilling to help you or work with you, and they will stonewall you.
The is the last straw with them, I will be taking the hit and refinancing with a bank now, like NAB or CBA.
These fools are not worth the stress or constant arguments when they continue to fight you.

They give loan sharks a good name.

This company bought up my car loan debt without my knowledge, and has become the absolute hardest business I’ve ever dealt with to get information out of. To access a simple account statement was an impossible task that required five phone calls and still no resolution.