Restored FurnitureReviews 

1,656
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and careful restoration of the furniture, often noting that items arrive looking as good as, or even better than, advertised. Many people appreciate the friendly, polite, and helpful staff, from those handling inquiries to the delivery teams. The delivery service is frequently highlighted for its efficiency, careful packaging, and the courteousness of the delivery personnel. However, some customers also noted occasional issues with delivery, such as items being left in unexpected places or arriving late. A few other people also felt that the materials used in restoration had strong fumes that lingered, and some found discrepancies between advertised and actual wood types.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting efficient and informative processes... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the high... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and polite.... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from beginning to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with companty. Product wrapped really well, hoever delivery did let it down. Dropped off at neighbours house in their driveway even though we were home, no call to us or even letting... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,656)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with companty

Great experience with companty. Product wrapped really well, hoever delivery did let it down. Dropped off at neighbours house in their driveway even though we were home, no call to us or even letting the neighbout know it was there.

July 3, 2026
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Rated 5 out of 5 stars

Lovely furniture, great prices…

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of all, everyone that I dealt with was friendly and polite. I am so happy with the 2 items of furniture I purchased as they are restored to a high standard, fit perfectly and it is nice to have been able to give an old item a new home.

June 1, 2026
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Rated 5 out of 5 stars

Love my dresser

Love my dresser! Delivery was very good, everything was carried carefully in for me and placed where I asked it to be put. Very straight forward from beginning to end, thank you.

June 1, 2026
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Rated 3 out of 5 stars

Lovely pieces, extremely poor customer service

The pieces were lovely. However, packing tape was applied directly to the furniture - leaving a big sticky mess which stripped off a very visible part of the finish. The response from the company was unprofessional and indifferent, showing no action to apologise or to remedy the damage caused.

May 6, 2026
Restored Furniture logo

Reply from Restored Furniture

Hi,
Thank you for your honest feedback. We are sorry that you were unhappy with our using text message to communicate with you when we were unable to reach you by phone to discuss the damage that was caused by the poor packaging of the furniture. We have updated and clarified our communication policy to make sure this does not happen in future.

Please also accept our apologies that we came across as indifferent in our communication - this was not at all our heart or intent. We have reached out to you again via email to see what we can do about rectifying the damage to the finish of your item.
Thanks,
Restored Furniture

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