Results Laser Clinic Reviews 

when my daughter left for her Uni exchange last Sept 24, I transfer her balance to my other daughter's account, I wasn't told I needed to use the balance within 3 months and it will expire within 3 months, so I was totally not aware of the time limit. I have been really sick and my younger daughter was only 16, so i pay for everything of hers. When i called up to get some help, wasn't going to help at all and consider any circumstances, e.g. i was sick, my older daughter was/is away, said nothing they can do.

I remember I went into the store and make sure the transfer of the balance happens back in Sept/Oct 24. I had the balance sit in the account and thinking I will use it to purchase something later. when i get around to it and the balance is gone. I didn't get any text messages or emails to notify me my money is expiring. they said they text my older daughter, first the money wasn't in her account if they did transfer the balance to my other daughter's account, second, they should be well aware of she is not in Australia. So the fact that they claimed they texted her about the balance is useless. Then they claimed that I have used the money to purchase another package which I didn't, hence the package has expired without me knowing. I wasn't told or made aware of any of these happened and all they can say was there isn't anything they can do. I don't think it's fair and they are not taking any accountability of any of these. and it's not a credit and it's not a package, it's money that I actually paid, why would my money be expired??

Didn't answer their phones repeatedly for months, then tell me I'm at fault for my sessions expiring even though I couldn't book because they don't answer phones. No help, no concern, no refunds, no compromise, worst service I've ever experienced. Nobody listen to the reply below either 👇 it’s a scam - I have already contacted them on the phone and via email and they told me that there was zero they were going to do to help me

I am having my sixth session for microneedling today with eseticician Emily. This treatment has improved the texture and brightness of my skin. I can highly recommend both the treatment and eseticician.

I will keep posting in the hope people read and avoid this company
They are quick to sell you a voucher but not quick to disclose their policies until after when it’s too late.
If you ask before purchasing they tell you lies. When you point this out they say they will no longer be able to discuss your case and keep your money
Do not deal with them.
I was happy to work with them for a positive outcome but no they just keep your hard earned money
You post this copy and paste reply every time to look decent but have told me you will not do anything or answer questions. So I will keep on posting and getting the word out

I’m extremely disappointed with the “Advanced Light Therapy Facial” I purchased for $140. The entire session consisted of just 10 minutes under an LED light—nothing else. There was no actual facial treatment involved, no cleansing, exfoliation, or anything that typically constitutes a facial. I’ve been a returning customer and expected much better, but this felt like a total scam.

This was misleading and absolutely not worth the price. I would never recommend this service to anyone.

Terrible service. I bought their always on sale packages and I bought 3 packages individually sales person didn’t warn me that it will expire in 3 months and sold me 3.They have no flexibility when I called their head office incredibly rude! When i questioned their policy, She said they gave me enough time to use my package not listening talking over me. So i paid forward for their service for no reason and punished for my goodwill. They are still selling the packages at the same price.Laser clinics at Bondi is so much better option!

Honour the confirmation email for a booking. Don’t wait until walking into treatment room to say there is a problem with the account. Have some common respect to your customers.

I’m not the only customer that has experienced poor service! Hundreds of complaints and poor reviews.

And I did speak to customer service team and they didn’t care. Asked to speak to supervisor didn’t care.

They then have tried to cover their side by canceling all appointments that have been booked and confirmed! I have sent messages via Facebook which have been ignored!
They are now pretending they’d like to speak to me!

If you have experienced this treatment take them to VCAT!

Unprofessional, and completely misleading. Staff were rude and unhelpful. They also advertise sales but are really a limited 3-month promo—this was not clearly stated, and when I tried to book, I was met with zero goodwill or flexibility. They also don’t return calls or follow up, making the whole experience frustrating. I will never return and would strongly advise others to stay away. Don’t bother using this service. I would recommend using the Aesthetic skin clinic Geelong if looking for helpful Staff! I will be lodging a complaint to ACCC and consumer affairs.

Promised an extension on my unused facial packages which were due to expire and told that it was confirmed with head office. Then was convinced that I had to also buy LED light treatment to go with the facial. Booked in for the next appointment in the office with the existing packages. Then turned up to the appointment the next week only to be told my packages had expired and I had to pay full price for that treatment. Told they would file a complaint on my behalf with head office and someone would call me the next day. No one called me for a week. I called them only to be told it's my fault and that I should have paid attention to my reminder e-mails. Zero accountability taken for their actions in all this and making false promises and selling me things I can't now use. Spoken to on the phone by the lady in head office like I was dirt on the bottom of her shoe. Absolute lack of self awareness. These people will have no issues with wasting your time, draining your money for no reason other than to massage their own egos.

Worst service ever. They rescheduled my appointment to Sunday, then cancelled last minute claiming someone was sick—clearly just don’t want to work weekends. The booking link never works, staff are rude and lazy, and no one takes responsibility. Sessions that should take 45 mins are rushed and done in 20–25. Total scam. Avoid this place.

This is the first time doing injectables and codi was fantastic at explaining what would best suit me, and was reasonably inexpensive, and my results were fantastic

I have completed several reviews on the Wollongong Results Laser Clinic and all I can do is give praise.

Being a male and having laser treatment comes with a certain amount of reservation. I have had the good fortune of having two technicians that go above and beyond in not only the treatment but their ability to make you feel comfortable and give amazing results, no more ingrown hairs.

I have always found staff (especially Jazmyn) very friendly, competent and customer focused which makes a big difference when visiting for a treatment. Jazmyn has moved on for a career change and I now have Alyce, I can’t speak highly enough of both of them excellent +++++

A big Thank You, you a credit to the company and its customers and you are a credit to your profession of a being a customer focused technician it’s a pleasure visiting and as always great result. Thanks Jazmyn and now Alyce you are a credit to your chosen profession.

I went for crow-feet Botox. I ended up having a big black eye and severe pain at the site as the nurse injected into one of the blood vessels. It's been a week, and I still have a big bruise, thats changing colour. I have been getting comments from everyone at work if I was punched in the eye. It has been so embarrassing. I had to attend a party and everyone commented on it. I had to take few days off from work, but the big bruise and pain is still there. when i contacted them for compliant they blankly said it was a common side effect. The nurse didn't even apologies. Very unprofessional attitude. Never again. I thought I will get the treatment to feel relaxed. Spending so much money and look at the service I got. Shame

My original review is below, followed with a response today. I contacted the number, waited as the next caller in queue only to have my call end/hung up on. What are Results Laser Clinic thinking when it comes to retaining and improving client relationships? Shame on the organisational management.

Company policy is completely unreasonable and unjustified. On what grounds is it ever ok for a company to take money for unfulfilled service(s)!!

It’s unfortunate I’ve already paid for a separate existing package. If I’d know this would be the outcome of my loyalty to your company, I would’ve chosen your competitor(s)without any doubt.

Totally unprofessional & un-Australian!

Response from the owner an hour ago
Thank you for sharing your feedback with us. We sincerely apologize for the delayed response and for any inconvenience this may have caused. To thoroughly address your experience and gather further details, we kindly request that you return our call at 02 7809 8898 at your earliest convenience. We are committed to understanding and resolving any concerns you may have.

I recently had the opportunity to visit Results Lazer Clinic at Melbourne Central, and I am absolutely thrilled with my experience! From the moment I stepped into the clinic, the friendly and professional staff made me feel at ease. The atmosphere was both welcoming and calming, which is exactly what you want in a place focused on beauty and self-care.

I was there for my first lip flip was really impressed with the thorough consultation process. The technician took the time to explain the procedure in detail, discuss my skin type, and set realistic expectations. It was clear that they are knowledgeable and passionate about what they do.

The treatment itself was surprisingly quick and much less painful than I anticipated. The technician was attentive, ensuring my comfort throughout the entire process. I appreciated their attention to detail and the emphasis on safety, as they provided me with proper aftercare instructions.

What stood out to me the most was the genuine care the team showed for my results. They followed up a few days later to check on how my skin was reacting after the botox injections and to see if I had any questions or concerns. That level of customer service really makes a difference!

I have seen fantastic results after just one session, and I am excited about my future appointments. If you’re looking for a reliable and professional laser clinic in Melbourne Central, I highly recommend Results Lazer Clinic. You will not be disappointed!

Poor communication and services rendered. Not satisfied at all.

Really bad customer service. Was sold a product that it turned out wouldn’t work for me and told I would receive a refund. When I went in and asked for my refund I was told by the Senior Cosmetic Nurse (Emily?) that she did not have the authority to give me va a refund and point blank refused to contact someone that does. I don’t know if she had had a bad day but it is no excuse to take it out on the customers.

It’s a shame because the one treatment that I did have - the person who performed the treatment was very friendly and did a great job and obviously was a little embarrassed about the way I had been treated.

Dear Risk and Security,

Something very distressing happened at Warringah Mall today.

At the Results Laser Clinic they only had one staff member.

She changed appointment times on me twice.

I accommodated her twice.

When I arrived 3 minutes late to the appointment time that she changed me to, she abused me for being late and then refused to do the treatment I had prepaid for.

When I said to her that this was appalling customer service, she said "That's okay, I will go home and smoke bongs and smoke some crack".

I called the head office and they also refused to refund.

This is not the first time this company has done unprudential things. They did a similar thing to a close mother contact of mine, making her prepay hundreds and saying they are booked out

But this company, effectively stealing but not honouring services that are prepaid and then abusing local mothers, it's just not right.

Absolutely disgusting treatment by management of head office. Very rude and inconsiderate. Not only this she actually lied to me over the phone.
She stated that after the pandemic they no longer offer extensions, this is not true.
She told me it is not up to the 19 year old staff to advise me the packages expire. Then whom is supposed to inform me.

Poor charging practices - Avoid Results Laser Clinic.
On my second visit I was charged twice as much as I was on my first visit. This was despite having less laser work done. If you don’t fit within one of their ‘deals’ then the price is outrageous. More than $200 for less than half an hour. Post customer service was also poor.